Renting a car is never fun, but this place helped me in multiple ways while my car was in the shop. I am always skeptical when it comes to renting cars from past experiences, so when Vince took the time to answer all of my questions, I felt much more at ease. After a couple of days, I called ahead and Jose was able to switch my SUV rental for a smaller (more fuel efficient) car and he made sure the exchange was quick and seamless. The shop my car was at waited until the very last day to let me know that it was going to take another 4-5 days and I was already returning the rental car. I am always trying to find the best deals on things and was checking different sites for the best prices and after explaining things to Vince, he was actually able to price match a listing I found from a different rental car company for the next day!! Freddy got everything ready for me, so when I got there all I had to do is sign the paperwork and head out. read more

We made the mistake of not realizing this was an offsite/independent rental and not one connected through the airport. I would run, not walk, from this place. We got scammed into paying more for a car we already booked, they gave us the hooptyest car I could have ever imagined, and their customer service was non existent. When we returned the car, the guy basically said see yourself out. No thanks for choosing us or how was the experience. They know they are renting out subpar cars at an overpriced rate. Issues we experienced with our car: the trunk did not open properly, the car constantly beeped because it thought the keyfob was not in the car, the rear drive side window button did not work, the car was covered in dents and scratches, the high beams were supposed to be automatic but half the time I had to hold the arm down to keep them on, honestly the list goes on. read more

SHADY, UNPROFESSIONAL BUSINESS -- NO ONE WAS THERE AT 8 AM TO OPEN ON A MONDAY, AND IT MADE ME LATE TO MY FLIGHT!!! I arrived at the rental office at 8 AM sharp on Monday, right at their posted opening time, to return my vehicle. There was not a single employee there. The gates remained locked until approximately 8:30 AM, and the shuttles didn't start running until after 9 AM. As a result, myself and several other customers were left stranded unable to return our vehicles in time and ended up being over an hour late to the airport, nearly missing our flights. I ultimately had to pay for an Uber to avoid missing my flight. You also have to take two separate shuttles to get to and from the airport, to the airport rental center, and then to the rental location, which can take over two hours!! And on top of that they do not hold reservations. The insurance situation was another major issue. I was charged $30 per day for their protection plan despite specifically asking if I could decline it. I was told I could not opt out, which I later found out was not accurate. I was eventually able to get a refund, but only after having to drive back to the office. Even worse, they charged me AGAIN for the protection plan after I returned the vehicle. And it's impossible to get ahold of any customer service via phone or email because the phone lines are automated and the emails are unmonitored or invalid. So god forbid you need a refund for an accidental charge or need an employee to open the gates, because you'll be straight out of luck!! Overall, this was an extremely frustrating and stressful experience. Between the transportation issues, unapproved charges, difficulty getting in contact with the company, and employees not being there during their advertised business hours, I strongly recommend avoiding this rental company at all costs!!! Note: Photos show multiple rental cars left outside the locked gates at 8:18am as there were no employees present to open after 8am. The shuttle van is also locked on the other side of the gate unable to transport anyone to the airport. read more

NU Car Rentals - Rental cars left outside the locked gates and shuttles locked inside at 8:18am as there were no employees present to open after 8am. - Car Rental Near Me - San Diego, California

DO NOT USE THIS PLACE! They kept me waiting 3 1/2 hours for my car. Because I booked it through Hopper I couldn't get a refund so they had me hostage. The contract said, unlimited mileage, THEY ONLY GAVE ME 50 MILES A DAY The contract said they would hold $500, they asked for $600. read more

DO NOT RENT A CAR FROM THIS COMPANY. They require a $600 deposit, and it takes more than 10 days to get it back. They also do not necessarily give you the type of car you reserved. I booked a full-size car, but they gave me a different vehicle instead. I had to return to their office and ask them to change it. Overall, the service was very disappointing and the entire experience was frustrating. I would not rent from them again. read more

Never able to pick up my car bc they didnt respond to phone calls or texts. You have to shuttle to main car rental center from airport and then text or call them to be shuttled again to their lot only they never answered so I had to book a last minute rental with another agency read more

The arrangement was to fill up the gas tank when we returned it. We filled it up. We have a receipt. And topped it off. The attendant/employee said were were 2 gallons short. We also have not only the receipt but also took a picture of the fuel marker dashboard showing it is full. Wish there was negative stars to be able to attribute. Jose, combative with me also. Bad customer service. They ended up charging us 2 gallons of gas still. Thank Goodness we paid for the insurance, because who knows what might have happened. No thanks... read more

NU Car Rentals - No way will ever use again. Seriously, not worth it - Car Rental Near Me - San Diego, California

Amazing guy Vince Al helped me to get a car asap and got me back to work! Amazing guy and great company. read more

Avoid this place at all costs. They claim they are in the car rental facility. They aren't! They are offsite. One guy working. 8 people in line. Make sure you rent from a company INSIDE the car rental facility. read more

NU Car Rentals - Car Rental Near Me - San Diego, California

See all

Terrible company They double charge. Reported them to Priceline and others. They are scamming. They are scamming. They are scamming. They are scamming. Plus their is no correct email. Unbelievable I order car in a Phoenix. They suck! read more

I found this place on perks at work, my bank flagged the first charge. That should have been enough but I booked with them anyway. I regret using Nu rental car services, they are misleading in the reservation. They don't tell you that you were having to be shuttled personally to pick up your car offsite separate from the airport. Also, they don't have a direct number for you to speak to an agent a local agent. Just some 800 number. They were rude and in what appear to be an unsafe area. And now I'm told they're holding my deposit between 10 and 14 days. What company does that do not use their services. They only communicate with you via text message and it's automated. It feels very much like a scam and fraud. read more

NU Car Rentals - The only way to communicate with them is through text message feels very much like a scam. - Car Rental Near Me - San Diego, California

The low price was too good to be true. The van to pick us up at the airport car rental center to take us to the off-site office never arrived. After calling and texting the listed numbers, getting one auto-reply and being put on hold and then disconnected repeatedly for 45 minutes, I was convinced the office was closed. Ended up renting a car from a different company. And they don't do refunds. read more

A rogue car rental outfit. No disclosure, bait and switch tactics, predatory, unprofessional, dishonest etc. and I could go on and on. I may escalate my complaint based on the rental experience. $400 card hold on a $112 base prepay that ended up with $190 charges on a 2 day rental. Buyer beware! ZERO rating. read more

I booked a car with New Car Rental well in advance for my December 11-15 birthday weekend trip from Sacramento to San Diego. I specifically chose a small economy car (two-door, Chevy Spark-type) because parking in San Diego is extremely difficult and expensive. I packed very light on purpose so I could manage with a smaller vehicle. At the counter, I confirmed with the employee that I would be receiving the small car I reserved. He said yes, and I even signed on the pad explicitly rejecting any upgrade. When I went out to the lot, the car provided was a larger Nissan midsize sedan. I pointed this out, but my concern was ignored. At that point, I assumed there must be a reason and reluctantly took the car. That same night, parking became exactly the issue I was trying to avoid. Multiple times, we found street parking spots where we were only a few inches too long to fit. A car just a few inches shorter would have fit perfectly and allowed us to park for free. Instead, we repeatedly had to pass up those spots and ultimately pay for parking. As anyone who has been to San Diego knows, parking is not cheap, and this added unnecessary cost throughout the trip. On top of that, the vehicle itself had multiple issues. When we rolled the windows down to wipe off condensation, they would not roll back up. It was freezing cold and foggy, and we were parked by the ocean at night. We had to sit there repeatedly turning the car on and off trying to get the windows to close, which was both uncomfortable and concerning. Additionally, I plugged in my USB cable for Apple CarPlay, which had been working perfectly with my phone, and suddenly the screen went black and stopped working entirely. I tried calling the rental office that night and again the next day. No one answered. When I finally reached someone, I was told they did not have small cars available. That explanation is unacceptable. The entire purpose of reserving a car online with specific pickup and drop-off times is so inventory can be managed properly. If a vehicle class is unavailable, it should not be offered for online reservation, especially when payment is taken in advance. I paid online, not in person. When a customer prepays and explicitly declines an upgrade, they should receive the car they reserved, not be forced into a larger vehicle with functional issues that creates additional cost and inconvenience. I requested a manager callback multiple times. My information was taken, and I was assured someone would contact me. No manager ever called. When I returned the car, I raised all of these issues again, including the window malfunction, CarPlay failure, and parking problems. I was told a manager was not available, but an employee named Leo took my phone number and promised a manager would call me. That also never happened. Between the lack of inventory management, the poor condition of the vehicle, unanswered calls, and complete lack of follow-up, this was a very disappointing experience. I would not recommend this rental company. You may end up paying more in parking fees, inconvenience, and frustration than the rental is worth. I strongly suggest going with a more established car rental company instead. read more

After having my reservation cancelled across the street (yes we called them...twice!) because my flight was delayed, we went to Nu Car. They were extremely busy first thing Saturday morning but made the time to help us too. They put us in a practically new vehicle and did everything they could to help us enjoy our vacation. Drop off started out a little confusing but we figured it out with the help of the gentlemen at the return station. I will go out of my way to do business here on our next San Diego trip! Thank you guys for saving us! read more

I would give zero if I could. Sketchy company. I was forced to pay extra money for insurance. The employee (Fred) told me it was mandatory. He wouldn't even look at my insurance card. I've never had to do that before. When I returned the car I heard another employee ask another customer about the insurance, the person declined and they moved on. I emailed the company and after receiving the insurance info they refunded me the amount for the unnecessary insurance but then charged me $500 for "damage to the rental vehicle". They didn't specify what was damaged. I also returned the car April 12! In the same condition I received the car in. I'm still trying to sort things out with the rental company. They are awful! read more

Vince and Fred provided great service!! Quick and friendly care in making sure we were provided with a great rental car. We will rent with them again when in San Diego! read more

NU Car Rentals - Red rogue!! We upgraded for a small fee!! - Car Rental Near Me - San Diego, California

Avoid completely The van never showed up to take us to our car. We had to rent from another company and dispute Nu with our credit card. Just find another renter. read more

Just Say NO to NU! Note that they will sell you unlimited miles yet in some fine print everyone never reads it states that if you are a local you are responsible for .71 cents a mile... I would have paid $497+ more on top of the rental!! NOT DISCLOSED!!!!! I booked the car for a labor day road trip, Sat, 30th, San Diego to Phoenix... Pick up time at 8am. All info and correspondence states UNLIMITED MILES. Asked for my ID after the usual upsell on their insurance. Gave my license, advised I was local and told about the special local rate... NOT GOOD PRACTICE, NU Car!!! Note, as pissed as I was, this is not the employees fault, and my rental was cancelled and used my own car, praying I had no issues... NEVER AGAIN! Sneaky buggers! read more

I was worried with their current rating level but things went smooth for me. Was picked up from the rental car area(you have to take the bus from the airport to the car rental area which is off site and then nu car rental picks you up in a van). Only negative I can say is checking in for the car can take some time as they have only one person doing it. Car I had was nice and dropping off the car was quick(dropped car off in the back and that was that). The van then dropped me off back at the car rental area and took the bus back to the airport. I was very skeptical due to the reviews but I'd say record a video of the car and gas level when you pick up and drop off and you should have all your bases covered. ($300 deposit was refunded 1 day later) read more

Stay away!!! Left us on the curb for over 1 hour at the rental center after texting and calling them!! Had to uber ,Then we called the next day and we were told they had no cars no apology nothing still dealing with trying to get a refund since we prepaid. Do not do business with these people you'll be sorry. read more

NU Car Rentals - Found this while I was waiting for them - Car Rental Near Me - San Diego, California

Contrary to the reviews they already have. I am not a bot lol I had a great experience with Nu Car Rental. I originally asked for a Sprinter, and while they didn't have one available, they quickly accommodated me with a vehicle that had the same seating capacity. Jose Vince, the manager, was professional, patient, and took the time to answer all my questions about their policies. The pick up was smooth. The return team was also fantastic--they worked efficiently and made the whole process simple, which was a huge help since I was rushing to catch my flight. Overall, excellent service and a stress-free rental experience. Highly recommend! read more

NU Car Rentals - For 15 passenger van - Car Rental Near Me - San Diego, California

Most horrible experience I've ever had renting a car. They're rules, limits, mileage restrictions. The rules that apply to locals and non locals are they asinine. They require a utility bill copy to rent the car. Who on gods green earth does this. After all that they told me my license was red flagged so i couldn't get the car I reserved on Priceline. I'm gonna do everything in my power to put this place out of business. As a major shareholder of Priceline stock I'm gonna try and get them to drop this racket from thier merchants. There's a lot of cheesy rental car companies off the airport. Don't waste your time just stick to the airport rental center location. Traveling is stressful enough you don't need to deal with assfuks like these when you're traveling. Trust me. read more

Do NOT rent from them, no matter how cheap it is! First off, they lie in their advertisement. They are not on the airport site. When you get off the plane, you have to go to the airport main car rental site via shuttle. After you enter, surprise, Nu car rental is not located there. Then, you have to send a text asking them to send a driver to take you to someplace else in town. If it happens to be after six, you're screwed. So we sent the text and then we got a message saying the office is closed. Several calls went unanswered and we ended up having to rent a car from a different vendor to get to our hotel. That cost a lot of money! We returned the next day to try to get the car since we had prepaid for it for the next three days and we wanted to return the car we were in. The person at the counter said because we didn't show up by 10AM in the morning, it would be 80 more dollars per day as a new rental as the costs had gone up. We explained that the business sent us a text that it was closed the night before. The man behind the counter then said that they actually had been there later (until 8), because it was busy and we should've come by anyway. What person in the right mind would somehow get (we had no means of transportation) all the way out to an offsite rental area when you've already received a message from them that said they're closed. He then told us that we had to have arrived before 10:15 AM for them to honor giving us the car we had reserved at the price we reserved it for. This person got his manager, who basically said that we should've known to come to the business the night before even though we got a text saying that they were closed. I guess we, somehow should have had mind reading chrystal ball abilities to uber to a closed business in a sketchy part of town since they knew they were still open. They offered no refund even though we still have three days left on the rental, and they wanted to charge us $320 more dollars for the car we had already reserved and paid for. We will be disputing the charge through our bank. This is probably one of the worst cases of customer service and trying to screw the customer I've ever seen. Do not rent from this company!!! read more

Car not available on my reservation level. The only rental company that said wait til one comes in or for $100 extra you can have one we have now that is an upgrade. Entrapment read more

The gentleman in the front (do not recall name) was very helpful. NOW, on the day of return another guy was helping me check out. My flight was at 2PM I showed up to drop the car off before 11am. The guy who inspected the car said that due to the sand in the vehicle they would have to charge me more. I said for this amount of sand? He said yes taking sand out of a car is very difficult. He said you can take it to the gas station down the road. Both gas stations down the road vaccums did not work. I needed to find a car wash place that had a vacuum. To my luck after 40 min I found one and I spent 2 MINUTES to clean out the sand that the guy said was super hard. Super inconvenient and now made time super tight. Beware that you need to bring the car back spotless or it'll be a hassle. Detailed photos for reference of the difficult sand to remove. read more

See all

Shuttle service from the airport rental car terminal is a black minivan with a crazy driver. The seats are falling apart and gross. No markings on the pick up shuttle. When we arrived to the rental car company, we waited 2 hours with a bunch of other people. They take like 25 minutes to check in each person. They were a good deal but not worth it at all. They want you to use your personal car insurance. Since our deductible was $1,000 we had to give them a $1,000 deposit in case we get into an accident. If not they want to charge us another $105 to use their insurance. Our rental was only $98, we would have just gone to the airport rental car terminal. They have their own insurance & get you in an out under 20 minutes. Be careful read more

Worst experience ever. This is an offsite car rental so you'll have to take 2 shuttles to get here. They took 2 hours checking us in and then gives us a car with no gas. They literally wash each car as they assign them. This process took 2 hours. This place is an inconvenience and not worth the few dollars of saving. read more

NU Car Rentals - Car Rental Near Me - San Diego, California

AVOID THIS COMPANY LIKE THE PLAGUE! Hands down the worst rental experience I've ever had. They're off-site, buried somewhere behind the airport, and you have to wait for their joke of a shuttle at the rental car center. Their pickup instructions are a total disaster -- vague, confusing, and zero communication. I had to Google their number myself just to figure out how to get picked up because they never even sent a confirmation email. When I finally got there, the car they gave me was running on fumes -- gas light on, barely any fuel. And surprise, they didn't have the vehicle I actually reserved. The guy acted like he was doing me some huge favor by giving me a "free upgrade," then had the nerve to ask for a good review for his "kindness." Buddy, you didn't do me a favor -- you failed to provide what I paid for. And it gets worse. Their office doesn't even open until 8 a.m., so if you have an early flight you're stuck jumping through hoops to drop the car at a random parking structure -- and they'll happily tack on another $25 for your trouble. This whole operation is a dumpster fire of incompetence and sleazy business practices. The "savings" aren't worth a dime of the frustration. Do yourself a favor and rent literally anywhere else. read more

I don't think I've ever given a one star review, but here we are! Believe all of the other one star reviews. This place is a mess. When you get to the rental car center, cross the street where the shuttles to and from the airport drive, to the taxi pickup area. The instructions tell you to text some number, but that did not work for me. Call them, talk to a human being, and ask them to send a driver. Despite doing this, I had to call twice and get two promises of "he'll be there in 8-10 minutes" before someone showed up. He showed up in an unmarked minivan which didn't fit all of us who needed a ride, so I went first. More waiting for the rest of my family. We got to the little building off-site, and there was only one guy checking people in and four of us waiting. Everyone was miserable. When it was my turn, I had the same experience as so many others. They didn't have any more of the car size I had rented, so I too got the "you can get a larger car for $35 more a day" spiel. So ridiculous. At that point, what can you do but say yes?? This doubled my car rental price. Lesson learned. To their credit, the return process went more smoothly. They gave us plenty of space to unload everything and clean out the car. However, the car they used to transport us back to the rental car center didn't fit all of us, and my husband ended up walking because we didn't want to deal with them any more. read more

If you want to save some money and rent car from this company would be your biggest mistake. You have to take a shuttle to the main rental companies then wait for a guy from their company to come and pick you up to their location. There are a lot of people wait and their shuttle is just a minivan that have 5 seats so you have to wait for at least 30 min to 1 hour for their driver to go back and forth dropping 5 peoples at a time. Then when you get to their rental place. They don't have your car ready and you have to wait for 2 hours or more to get the car. This is a small mom and pop rental place with a small inventory of car. So if you what to waste 3 hours or more of your time to wait for the rental car for the saving of $70. read more

You will have to buy insurance through them even if you buy it through rental company or that your own car insurance covers it. They don't accept any other rental but their own. Car wasn't really clean. Shuttle van was slow. I don't recommend. read more

Honestly, if I could give this place negative stars I totally would!! we rented through them on Expedia thinking it was just going to be a easy car pick up situation. BOY WAS I WRONG. We arrived at the airport at 7 AM. Got to the car rental place at 7:30 after taking the shuttle. That's when I realized that the place didn't open till 8 AM. I called their customer service line multiple times with zero answer all you get are these kind of passive aggressive text messages from them stating that they don't open till eight and then a shuttle may take 15 to 20 minutes. It was not 20 minutes. We didn't get picked up till almost 845 even though the car rental place is less than five minutes away. Not only that we get there to the offsite location at 9 o'clock only to find out that the employees are just showing up at nine. The place is still completely locked up. They mislead their customers and then not only that we got a compact car or a Hyundai four-door. And then they tried to tell me that they were gonna put me in a two door. Tuna can Car because of the small print they were allowed to do that. I told him that we rented a Compact car to which he said a Nissan Kicks is a full size and I had to pay $60 more because the kicks wasn't considered a compact. I was already frustrated and then they tried to upsell me on an upgrade. They also tried to upsell me on so many other items and asked me multiple times about the car insurance coverage which I denied multiple times. We didn't end up leaving the rental car place with a decent car until about 9:45 AM. The car was not washed. It was completely covered in bugs because I refuse to wait for another 1520 minutes for them to wash the car that they made me pay for an upgrade for. I will never ever ever rent from this place ever again. Nor do I suggest that anybody rents from here. They are completely understaffed and they do not communicate well. The worst part is on the return of the car, we had to wait at least another 10 to 15 minutes for the rental car to come pick us up then we get there catch the rental thing and we actually missed our boarding time cut off. When I texted them on their number all they told me was another passive aggressive text message stating " I'm sorry you did not plan your trip properly" to which I wanted to punch that person in the face and tell them " I'm sorry I ever rented with your organization and screw yourself" We travel a lot for work and rent a lot of cars this by far has been a horrendous experience read more

DO NOT RENT FROM HERE! I booked a car through Hotwire and paid hotwire directly. But at the Nu car rental counter at the Phoenix Airport, i was hit with all these additional (daily) charges. I was expecting to pay for pre paid fuel and such but not around $50 extra per day. My hotwire total was $400.65 and the separate charge Nu charge on my credit card was &454.58. Its like they trick you with low deals on Hotwire and then when youve arrived, hit you with all these charges that you cannot opt out of. read more

I would give a zero stars if I google will allow it. Stay away from this company. They are unscrupulous and coercive with their transactions, I felt I was scammed. They would force their own insurance. The car that was lent to us is not to what we promised during the process. They said that we need to add more on top of what we paid if we want a specific car but that was what we have chosen during the process. It was a take it or leave it situation that felt I was backed into a corner left with no choice. They are in a rush to finish the transaction and did not send the receipt. Dont bother calling the customer service, voice mail is only thing that will answer. read more

This place is shady... First of all, waited 35 minutes for the "shuttle" to get us from the main car rental place (note they are not located at the main car rental terminal, you have to go offsite....) Second, tried to upsell me to buy their insurance when I already purchased additional insurance from Expedia when I made the reservation (which they had no record of) Third, I waited at the counter for 10 minutes - nobody was in the office and I could not find anyone to help me. Fourth, the car was not that clean when I got it Fifth, when I returned the car the person checking me in was literally having a heated conversation with someone on his phone while talking to me Sixth, no offer for a shuttle back to the airport, so I ended up getting an Uber that cost me 25 bucks to go 2 miles Seventh, and the main point of contention. I noticed when I got home that they charged me 95.00 to clean the car. WTF! The car was not dirty and there was no mention of this when I checked out the car or when I returned it that they were doing this. I have since attempted to contact them to get a credit and nobody will return my email/phone calls. Bottom line, if you think you are getting a deal here - be careful, and the saying is true... you get what you pay for... Never again! read more

- shuttle does not pick up from the airport - forced to upgrade to a more expensive car read more

Was told at pick-up that because I was local, I would have to pay for any milage over 20 mile daily limit. I thought this was shady, but wasn't going to drive it much anyway. I noticed on my next month's credit card statement that they hadn't given back $65 of my deposit. This DOUBLED THE PRICE of the rental. read more

WARNING Warning. Renters Beware of this car company. They will gouge you eith fee's a 300 dollar rental turned into 850. Read all reviews. Fo not rent here you will regret it read more

Thankyou Vince for your great services and your hospitality. And thank you (Jose) for the shuttle picking us from the airport to rental car agency. I highly recommend them for their highly great service read more