Long-term rental has great pricing and reliable cars; Christina and Emil make all the difference…read more They transform a rental agreement into a positive and stress-free experience. It's because of dedicated people like them that I'm such a loyal customer. Christina is a problem-solver. She doesn't just meet my requests; she goes above and beyond, tackling situations and turning a headache into smooth sailing. Emil can be on vacation, yet he takes the time to address any situation. Dedicated people like them really make my day.

I've been renting cars for over 4 months consecutively while I shopped for my new EV Car. They are…read morereliable, responsive and have great rates. I highly recommend Long Term Car of San Diego.

I love everything about these guys. Their whole business model is geared towards real people,…read moreliving real lives. Their hours of operation are excellent and the fact that they have a 24 hour drop off is amazing. I tried to rent a car from both Hertz and enterprise, but they both close before 2 PM on a Saturday and they aren't open on Sundays so that means you have to keep it for an extra day, even if you don't need it. Total scam. These guys are open seven days a week with normal business hours and you can drop it off anytime. Super friendly and easy to work with. My car was definitely used and it wasn't the newest model of anything but you know what? It worked just fine.

I want to compliment Diego #1 and his great help in securing a car rental for my daughter in the…read moremiddle of her stressful finals at SDSU. She arrived, the staff was VERY helpful and made the process easy. The price with everything included was cheaper than AVIS even with a corporate discount and airport fees. Diego you were terrific and we really appreciate it. Thank you for your help.

As an executive tier level, this rental car location made the process so much easier. Check in at…read morethe stand, walk to the vehicle you want without waiting in line to have an associate walk to your vehicle, and then leave the premises after completing the checkout process. When you come back to check in the vehicle, it's as simple as you check out. Staffs are friendly and the vehicle I rented was a Toyota Camry. Vehicle itself was clean and did not have any odd scent.

The bad...see previous review. The good...My previous review…read moreresulted in a refund of the fuel charge. It is good to see that companies honor their word. But, it is frustrating as a customer that this could not be handled after my first contact with National.

This location is in the lobby of the Manchester Grand Hyatt in downtown San Diego right next to…read moreSeaport Village. Parking is in the paid lot controlled by the hotel. If renting a car from here and staying at the hotel, then you will be charged the daily parking fee. The pick up and drop off is on the 6th floor of the garage. The two ladies that were manning the desk on our visit were very nice and helpful. However, only one person is on duty at a time and they can get very busy with a long line and wait times. The main problem on our visit was that we booked our reservation in advance, but the company did not do proper inventory management and had no car for us at our pick up time. They had to get a car from another near by Enterprise location. We check the map and the location is about 10 min from the hotel and we were told there would be about a 15 min wait, but we had to wait with several other customers for about an hour. Including the half hour line wait, we think it took 1.5-2 hrs to get our reserved vehicle. That is probably the all time worst wait time to get a rental car since we were kids getting one with our parents. So while the location is super convenient if staying at the hotel and the personal are friendly and helpful, the understaffing and lack of inventory management at this location are deplorable. If possible would recommend getting your car from the airport or another offsite location and just pay the parking fees here that you will have to pay anyway. Only use the onsite location in the lobby if you were not planning on getting a car and needed one at the last minute like we did. And plan to potentially wait even if you have a reservation that you made in advance.

I had a disappointing experience with Enterprise after my accident…read more Initially, my rental vehicle was covered by the insurance company. When the insurance-approved rental period ended, I returned the vehicle to Enterprise and believed that contract had been properly closed. Later the same day, I rented another vehicle and paid for it with my own credit card. However, instead of opening a new rental agreement, the Enterprise employee continued the original insurance-related contract while charging me out of pocket. This mistake created significant problems. My insurance company was waiting for the final rental bill from Enterprise before processing my vehicle settlement, but because the original contract was never properly closed, the bill was not sent. As a result, my insurance payment was delayed unnecessarily. Fortunately, I personally followed up with Enterprise and discovered the issue. Otherwise, I could have continued driving the rental vehicle for much longer and waited even longer for my insurance settlement. I expected better communication and better handling of rental agreements, especially in a situation involving an insurance claim. Unfortunately, this experience caused unnecessary stress and delays during an already difficult time. A simple administrative error created weeks of unnecessary delays and inconvenience that could have been avoided with proper attention to the rental contract.

**5/5 Stars - Great Sixt Experience in San Diego!**…read more Rented a Chevy Equinox from Sixt at San Diego Airport (SAN) and it was excellent. Quick, friendly pickup with no hassle. The Equinox was spotless, comfortable, fuel-efficient, and handled city/highway driving perfectly with all the features I needed. Drop-off was fast and easy--no surprise fees. Solid value and a reliable ride. Highly recommend Sixt--will rent again!

My wife rented a car from SIXT for a girls' trip to San Diego in March. The pickup and return…read moreprocess went smoothly, and she left believing everything was in order. About a week later, we received a damage claim along with a bill for nearly $1,000. Before leaving the lot and again when returning the vehicle, she carefully inspected it and did not find any damage. Unfortunately, we didn't take video of the car--something I strongly recommend everyone do. SIXT says they use an AI scanner to detect damage. The photos they sent us as evidence of an alleged 4-inch scratch were blurry and inconclusive. I could not identify any meaningful difference between the "before" and "after" images, and the alleged damage was never visible during our inspections. Trying to dispute the claim was incredibly frustrating. The phone number we were repeatedly given either played what sounded like a Life Alert advertisement before disconnecting or never connected us to anyone who could help. We also sent multiple emails to the address they provided and received no response. Every time we asked for assistance, we were directed back to the same non-working phone number and email address. Despite our repeated attempts to dispute the claim, SIXT sent the account to collections. We have also been unable to reach anyone at the corporate office to resolve the issue. Our experience has been extremely disappointing. Based on what happened to us, I recommend documenting every inch of your rental vehicle with photos and video before leaving the lot and again when returning it. I also hope SIXT improves its dispute process so customers have a fair opportunity to challenge damage claims before they are sent to collections.

Thankyou Vince for your great services and your hospitality. And thank you (Jose) for the shuttle…read morepicking us from the airport to rental car agency. I highly recommend them for their highly great service

I would like to thank Vince and Jose for their outstanding service. Arriving in San Diego we were…read morepicked up by Jose , the shuttle bus driver, who took us to the rental location. On the way there he gave us a brief tour of what to do in California. He was very friendly and welcoming. From there, Vince, who is the manager took care of us with great hospitality. I would highly recommend.

Surprise fees. Checkboxes no one remembers agreeing to. Money that's gone for good. Read the…read morereviews below mine, the details shift but the outcome never does. When an offense repeats itself this often, it isn't misfortune. It's policy. We are the people who pay, and the consumer deserves better. We ask for little: good service, an honest price, and the dignity of knowing what we owe before it's taken from us. A line was crossed. Here is my account, one among many. I booked through Costco at a quoted price of $230. I was charged $580. Between those two numbers lies the whole story. They offered me "skip the counter" pickup, and it sounded like convenience. Somewhere in that digital process sat a checkbox for insurance, its cost concealed, its consequence buried. The counter was not the only thing skipped. So was my right to know what I was paying. The pickup was smooth. The car ran fine, though it was not the car I requested. But smooth is what a trap feels like right up until it closes. Then came the charge, over $500 in surprise, discovered on my card mid-vacation. I spent my own holiday on the phone pleading my case. The problem was acknowledged. The remedy offered was a rebate on "something," unnamed and undocumented, and I suspect I'll be the one chasing the paperwork. So let this stand as a warning to every traveler who comes after: study every checkbox before you click confirm, or prepare to be suckered as we were. They are counting on your trust. Make them earn it instead. There is no shortage of companies begging for our business. Budget and Avis will no longer have ours.

I originally rented a car that the said they had in stock. I paid full price but unfortunately when…read moreI came to pick up the car, the car was unavailable. I received a different EV only to find out when I went to charge it, there was no adaptor. I had to go to a different budget location and swap for a gas car. They would not give me a car at the same level I paid for, rather they told me to take it up with corporate. I had to pay EXTRA to get a gas car that was not on the same level I paid for initial. Being someone who has rented from Budget multiple times, it disappoints me that they failed to accommodate a loyal customer who has used their service many times. For future reference, be sure to call them to make sure they have the car you reserve to prevent this situation from happening.

I won't review on the shuttle service. Cause I know that's not a part of Hertz. But the Hertz…read moreprocess itself, especially if you were a gold member was awesome. You bypass the line and go straight into the garage. I did check in with the lady that was out there. She let me know where my car was and that the keys were already in there. It was the quickest car rental I have ever experienced. This was my first time as a gold member. It is 1000% worth it. We got a Volvo SUV. It was a nice vehicle overall. I'm not a fan of the car in general after driving it but again nothing against Hertz. More so against Volvo. Returning the car was also super simple. There are people there to greet you when you pull in. Let you know to leave the keys on the dash when you were done and pointing me in the direction of the shuttle bus! Can't wait to rent with Hertz in the future!! (Forgot to take pics. Sorry)

Maybe I lucked out but had a great experience at this Hertz. I travel for work sometimes and Ive…read morehad my fair share of questionable service, so it was a pleasant surprise at this location, especially after reading the comments. So here I am to tell you my good experience to save you a little stress. I flew in on a Monday night. There is a free shuttle that takes you to all the rental cars. I travelled in my wheelchair (but I also have a prosthetic leg) and it was all accessible. Rolled right up to the counter and the original car was not available, but there was one a size up and they charged me the same price. Nice, newer Chevy Blazer and didn't have any damage. They also asked if I need hand controls, which I don't, but awesome that they have that option! Just be warned that once you get your vehicle, there is a pretty big line to get out of the garage. Have your drivers license and rental agreement ready and the process was quick once you got to the front booth. It took us about 30 minutes from showing up to the store to get on the road. Drop off was super easy as well and of course, there is also a shuttle to take you back to the airport.