He responded very quickly to my inquiry and came to my house same day. Very professional and kind…read more I'd recommend to everyone. Also, easy on the eyes! lol

Updating review to 5 stars, looks like we just had some miscommunication. Wish I had been more…read moreclear, thank you Raphael.

Had a TV unmounted and it went awesome. If I ever get another TV mounted (don't need it in my new…read moreplace) I will definitely call on them.

I had him mount two TVs for me and the whole process was smooth. I already had the mounts and he…read moreinstalled everything fast, clean, and made sure they were level and secure. Pricing was fair and he was very professional. I'd 100% hire him again.

I did not have a clue where to start with designing my home theater and went to a big box store…read more(Best Buy/Magnolia Home Theater). They promised the moon and I paid for it up front. They were nice, and did show up and install the audio and projector after a 3 week delay. Then they delayed the screen by over a month with excuses after excuse. I came across DEFINE and they installed the screen, corrected the improper install of the projector, tuned the audio system to the correct settings(set the sub to correct setting) and were unbelievably good at showing me how to use my system. The best part of the whole process was to learn how much money I saved by using them. I should have started with them. I would have saved over $1500 for the same system. They have been responsive and are showing me how to turn my home into a hi tech home for a fraction of the price that the box store quoted. USE THESE GUYS!!!

A close friend introduced me to Justin and his team, and I was immediately impressed by their…read moreattention to detail and knowledge. Justin came to my house, assessed my home theater, and made recommendations for improvement. Rather than making more money, he was honest with his recommendations, telling me that some of the equipment I already owned was adequate. When it came to installation, Justin and his team worked quickly and efficiently to install my upgrades. I was blown away with the quality of their work, which exceeded my expectations. I plan to make a purchase from them in the future, and I highly recommend this business for your media needs.

Excellent, professional service! Highly recommended! Excellent communication, arrived on time and…read morevery knowledgeable. They did a great job!

I would give more than 5 stars if I could!! They did ALL the TVs in our home and are SO…read moreprofessional, prompt, and EDUCATED! The first TV they did was our large 75" in our living room and due to something with the framing or walls of our home - the original mount I wanted would make the TV not 100% straight. I didn't even notice at first! But they insisted they provide 100% results, and I am so glad I listened to them. They came back and switch out the mount with no charge. They also did the rest of our rooms and now I am sad I have no more TVs for them. 10/10!!!!

Contacted them since another AV installer stood us up. They promptly installed all our equipment as…read morerequested. No price surprises.

My CEO asked if I could assist him getting a company to setup his home audio system and some other…read moretvs mounted on the wall. They got my CEOs home done so nicely that he decided to also contract them to install a motorized projector screen for our meeting room at the office.

Brandon and team showed up on time, looking and behaving courteously and professionally. They gave…read moreus good advice on a configuration to meet our needs and took care of the job: outdoor TV, soundbar, outdoor speakers, and indoor TV installation. A few days later and working around our schedule, Brandon came back once we received a device we were missing to help us install and configure it. Great service, very knowledgeable and reliable. Will use them again and highly recommend them.

Excellent customer service! Installed my home theater system 4 years ago. Absolutely zero…read morecomplaints! Look to rehire again! 10/10

Julio, Eric and Zach were absolute wizards. I had a particularly difficult installation with 4…read morewireless access points, a camera, and center speaker. I was not sure they would be able to get wires to all the wireless access points. The guys worked hard and were able to get everything installed and when they left the house was better than when they got here. The WiFi is way better, there is no speaker sitting on the mantle, and we can see every package on the porch. Thank you Empire AV.

Yep, I gave this place 5 stars 4 years ago, but I'm updating my review due to my most recent…read moreinteractions. We recently needed troubleshooting for our home theater system and my husband made numerous attempts to reach someone at Empire for assistance. Calls were not returned and when he did manage to speak with someone about a service appointment, all he could get was "maybe we can stop by on Friday". Not exactly what we expected given the money we initially spent. Needless to say, no one showed up on Friday. We ended up finding another company that not only returned our calls, they sent a tech out a few days later who quickly resolved our issue. Then he went through our system and pointed out some optimizations that, honestly, should have been made during the installation. When you invest in Control4, any updates/changes have to be made through a dealer, so it's extra annoying when the dealer you purchased through no longer wants your business. We look forward to working with our NEW dealer to install additional home automation and home theater components.

I hired Associated Wiring Solutions to mount a tv and surround sound bar in my living room. They…read morewere extremely responsive, the technician showed up when they said he would, he offered great suggestions regarding height, and he left NO mess when he was done. The company then followed up later to ensure I was satisfied. Great experience and I highly recommend them!

The gentlemen at AWS are very professional and courteous. I had a troublesome job, ceiling mounted…read more75in flat screen on vaulted ceiling, on an exterior wall. So it posed all kinds of issues! They were creative with their solutions and thorough with the work. Word of advice...be prepared, because professional installation is pricey. The job took 3 hours longer than expected, and because of the unique nature of my install, they had to leave to purchase supplies. With that said, my surround sound works better than before, I didn't have to install the tv myself, and my husband loves it. So I'm one happy customer!

I HATE to change my reviews to a lower star but this was a disappointment given my previous…read moreexperience with Hugo. I texted him in September as I had several things lined up that needed installed and repaired. It was a few days before he responded but he did and explained that he had been working on a big project. He came out on 9/20 to do the work. One of the projects was to remove a light fixture and install two mini pendant lights. These are two separate fixtures with chain links from the ceiling to the actual light encasing. This was the last project of the day and he did a great job of changing out my old light to this updated look. With one exception. He called me in to look at them and I noticed one was hanging shorter than the other. When I mentioned it he said "No, it's correct." I didn't want to be rude and go get a tape measure to ensure that it was correct (I will in the future). After he left I measured and it was 1/4" shorter. To some this might not seem like much but it is noticeable. When he was leaving he commented that my house could use quite a bit of work (he was tactful) and I agreed. I could tell he was soft selling me for future larger projects. That was fine as I would like to hire a small business to do the work when I'm ready. We discussed a few more projects for his next visit and he left. Fast forward to 10/19. I sent a text that the needed to fix the light and why. He responded and asked if the light fell. I reiterated that the light on the right was shorter. It's now 11/14. I have yet to hear back from him. I'm in sales, if I did something incorrectly I own it and do the best I can to fix the problem. Especially if I want future work and bigger projects. When you fail to even respond it is highly unprofessional. I will have to pay a different handyman to fix the issue now.

We are EXTREMELY happy with the work that Hugo did for us. He installed an outdoor awning and…read moreoverhead garage storage for us in one afternoon. He made sure to involve us in all the set up specifications (how deep for the storage, what angle for the awning, etc.)