Short version: I had to physically visit three times, call consistently without receiving return calls, and even leave my car there overnight with no information. They could do nothing for me and gave me the run around over four days. Do not recommend. I found Nu-Way because of the high ratings and when my car started to have transmission issues, I gave them a call. Called them Friday, they told me to come in Saturday. Came in on Saturday, they told me to come back on Monday. Came back Monday at noon, the right person wasn't there so they asked me to just leave the car. I called them three times the rest of Monday and each time they hadn't taken a look at it yet, so they had no answers for me. When I finally called them at 5:45 PM they never picked up; I'm guessing they closed early and went home. Tuesday morning had to call 2 more times before they said if they couldn't find any errors coming off the computer there wasn't anything they could do. They had already tested this on Saturday... I had to physically visit three times, call without receiving return calls, and even leave my car there overnight with no information. read more

So happy my regular mechanic recommended this place. Not many folks will work on a car older than 2000.... my 1978 Toyota camper got treated wonderfully here! Knowledgable, kind, and prices that can't be beat. Carrie at the front desk is super helpful. They honor their warranties. Call ahead to schedule an appointment, as they stay busy. read more

If you have no insurance DON't BOTHER! My Honda's transmission went out (actually a part of the transmission) I took it in. I gave them their time to work on the car, after 2 months I started worrying and gave them a call. I was told they were waiting on the part. I had enough and went out their, my hood did not close properly (which I told them when I dropped off my car) I guess while they were moving the car or driving it, they cracked my windshield. I had paid and noticed the windshield, but they deny any knowledge, and claim my car was already like that. I just wanted them to accept their mistake and be honest, but they didn't want to admit cause they did not want to pay for a new windshield. It took a lot but I got my money back. I will never go back, they're service SUCKS! read more

CAUTION: DANGEROUS AND UNPROFESSIONAL SERVICES in July of 2019, I took my 2001 Toyota 4Runner to NU WAY to have the rear differential replaced. They said they would be taking out the old part, and putting in a used part, (but one that was inspected/certified and therefore deemed quality and safe to put into a vehicle that will be operating on public roads. this part came with a 1-year warranty. In april of 2020, (only 10 months, and less than 2000 miles later) - during a road trip to PA my car broke down - the problem was the rear differential that new way had "replaced" the new mechanic in PA informed me that there are certain components that need to be removed during a rear differential swap. He showed me photo-evidence of how these said components haven't been touched in years - in his professional opinion, he believes the rear differential was never even changed as NU WAY claimed to have done. If the differential was somehow magically changed without touching all of the necessary components, then NU WAY put in a very old and unsafe part into my vehicle, not a certified and inspected part as they claimed to have done. NU WAY has been very little help trying to solve this issue. They refuse to disclose any information about the source they acquired the replacement differential from, and they have done absolutely nothing to fulfill the 1-year warranty that was provided with their services. They will not offer remote repairs through another mechanic. they are requiring me to have the car towed over 800 miles back to Chicago if i want repairs done. When I told them I cant cover the invoice for those charges, they suggested i attempt to make the drive back in the broken car and that they, "think it will probably make it back without problems". several months later, i am still without a vehicle. my truck is still broken down and sitting in PA. I have compiled the necessary evidence to file a lawsuit against NU WAY and plan to pursuit a case with my attorney in the upcoming weeks. if NU WAY refuses to make things right on their own accord, then legal force shall be administered. read more

This place sucks they are complete rip-offs !!!! I swear to god on that!!! Go elsewhere they will break and damage your car without a doubt even if there's nothing wrong with it it !! Zero stars !!No professionalism at all they don't communicate with customers and treat you like shit . Stay away from Carlos and his wife you will be happy and won't regret it I guarantee that!!!! read more

I took my car here after my son blew out the trans and they gave me a fair price to have it rebuilt. Good as new

My Dodge caravan was stuck in first gear a few days ago. I drove home and the next day it was working again..until it got stuck in the first gear once more. I thought the transmission was on its very last leg. I took it to Nu Way and they ran a diagnostic on the spot. they checked the oil and like a chef would check for his sauce, the mechanic rubbed it between his fingers, looked at it and smelled it. He told me the fluid looks good and does not smell burned. They took my car the next day, it was leaking oil slowly through the passenger axle side. They sealed it, topped the fluid and charged me $75. Any dealer would not even look at it for that amount, who does that nowadays? Those guys are so honest, it is a breath of fresh air to experience that. They told me they were in business for 37 years, and I for sure don't wonder why! I am so thankful I found them. read more

Great service and honest management! Took in my company van for repair the quote was for $1800 when I went to pick up my van they returned to me $100 saying the part needed was less than what was quoted. Very rare to find such honest people. I would definitely recommend this company and use them again read more

These guys are great! The owner Carlos was very helpful and the prices are right...my BMW's transmission blew on me.....don't ask.....and i took my car there and he hooked me up with a brand new trans at a reasonable price and it took them only 5 days and i was all set........ read more

I brought my car in thinking I had a major problem and Carlos and his guys found out it was just a seal that needed to be repaired, trustworthy people, good prices. read more