I have a bad habit of over-dressing. If I could change outfits eight times a day, I would. I also frequently buy things that are dry clean only. This dry cleaner is near where I grocery shop, incredibly efficient and friendly, and reasonably priced. They also have bottles of water - they don't need it, they're DRY cleaners. read more

I don't expect much from a dry cleaner other than to get my things reasonably clean, that's it. In the case of Nu-Yale though, I don't think it can get any worse. They managed to ruin a 1,000 dollar Japanese futon by "hand cleaning" it. The store clerk even admitted to the damage, and stated that they tried to repair it. They admitted some fabrics don't hold up well to their cleanings, but we were never told of any risks when we handed over our nice hand made futon, so we couldn't make an informed decision. When we politely made a request to speak to a manager, the manager never called us, and when we went back to the store, the clerk told us the manager is refusing to speak to us... which I thought was odd... I tried calling their head office and eventually got a hold of someone there who was very short with me and initially claimed they definitely didn't cause the damage, but then later after some further questions admitted that they COULD HAVE caused the damage but would not take any responsibility. They offered a refund of the cleaning and nothing else. When I asked what they would do if they were in my situation they became frustrated and said they were done speaking with me and hung up on me. Keep in mind, I never insulted or cursed or yelled at this person, they were just angry from the beginning of the call and didn't want to talk to me. I don't know about you, but this doesn't seem like a company that really cares about its customers or its business. We never made any specific request, we just wanted a reasonable offer to make things right. Even if they compensated us for a new futon, that should hardly be anything to a company like this, but they chose to lose a customer and reap negative reputation that comes from it. It's not my business, but it's certainly not how I would have handled it. To Nu-Yale if you are reading this. If you would have just offered to speak to us when we asked, I'm sure we could have come to a satisfactory conclusion. read more

Time to switch store. Ever since Estefany left, I have had *nothing but problems*. She was a pleasure to work with. Her followers were the exact opposite. Now it takes 5+ days to get my clothes back, the staff routinely makes accounting mistakes such as charging me $14 for a laundered shirt or telling me I have no-charge when I owe $22... (I tried to pay that bill three different times only to be told my balance is zero$, then the manager sent letters and phone calls me threatening with legal action.) Today, as I was dropping off and picking up my clothes I tried to pick up twice before, I was rudely ordered to put on a mask, even though he's behind a plexiglas and has his mask on his chin. Time to move on to a store that treats me with respect, doesn't rob me, and doesn't waste my time anymore. read more

"2020 destroyed life as we know it and Nu-Yale destroyed my clothes" 2020 destroyed life as we know it and Nu-Yale destroyed my clothes! If you want to make the year 2020 a lot worse - come to Nu-Yale dry cleaners. Then not only can you have your clothes ruined, but you can fill your time in endless disputes trying to get Nu Yale and their regional manager, Debbie, to take responsibility. The store manager, Zack, was a nice fellow who apologized and told me that Nu-Yale would make it right by replacing the clothes or giving the replacement cost. Well, sadly Debbie could not be bothered to meet with me regarding my 3 suits, 3 dresses, and one blouse, not provide compensation.. I showed others the photos and clothing; one local tailor said she "had never seen anything like this in all her years," someone asked if they threw all my clothes in the washing machine, and another friend wanted to know if they ironed the suit with car tires. I honestly don't know - they were supposed to wash the dresses with care after discussing the labels, even hand-washed if needed... hand-washed by an elephant? The only compliment I can give to Nu-Yale is that they did help me take my mind off Covid. In all seriousness, all I wanted was for Nu-Yale to replace the clothing they damaged, but they are refusing to even do that. read more

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I dropped off a men's blazer and five dress shirts. There were piles of clothes everywhere and the clerk seemed confused. I felt nervous leaving my items and sure enough they lost the jacket and one shirt. read more

The prices are a bit higher than other local options, but the staff is very friendly and the dry cleaning typically is without issues such as broken buttons, etc., which are typically fixed without needing to ask. I do wish that your mobile application would load any relevant coupons and then would be able to bar scan in, like with Starbuck's, to provide discounts. I never remember to use the coupons I do receive. read more

Stay away! I dropped off a comforter that needed to be dry cleaned on December 31st, 2018. My receipt said it should be ready on January 2nd. On January 2nd I called to see if it was ready before I made the trip over there. I spoke to Zach on the phone and he said he would check. I waited on hold for 8 minutes until realizing he's never going to re-answer so I just hung up. About an hour later he calls me back and said he forgot I was on hold. Zach said that if I come by tomorrow after 5pm it'll 100% be here and ready to be picked up. Ok. I waited till the next day like he said and arrived at 5:30pm. The young lady working at the time said they never received it and they don't know why Zach would promise it would be here since it isn't. I then go out of town and didn't get back till the 11th of January. They had my comforter for almost 2 weeks now. I called when I got back in town and asked if it was finally ready or not. Zach said it's still not at their location and he doesn't know where it is and he'd get back to me in 2-3 days. FINALLY, on the 15th (over 2 weeks), Zach said it just "randomly" showed up and it was ready for pickup. When I got home and laid the comforter out on my bed, the fluff on the inside of the comforter was completely messed up and in bunches in random places. It wasn't flat like when I originally brought it in. Completely ridiculous and I will never be going back here again or any NuYale location for that matter. Terrible experience. read more

This dry cleaners is close to where I live. I dropped off an expensive cocktail type jump suit on a Monday and was told it could be picked up the next day. When I arrived to pick it up I was told it was not ready and could get it the next day. I returned the next day and the item was still not ready and was in what I think they called "holding". I returned again later that week, on Friday, and the item was still not ready and was supposedly in "holding". I was getting concerned because the girl behind the counter could not find the jumpsuit. She called the manager about it. I was afraid I would not get the item back or they had damaged or lost it. She called later that evening and said I would have the item by the following Monday. To make a long story short, I didn't get my jumpsuit until 2 weeks later. I have to admit, I wanted to wear the outfit again that weekend and because it was not ready I quit returning until 14 days later to get the item. It cost me $20 to get it cleaned. It did look like they did a good job but I have not taken it out of the plastic wrap to check it closely. I never received an apology for the lateness of the item, given an offer for free delivery when it was REALLY ready or offered a discount for my inconvenience of having to return 4 TIMES to try and get my item. They had the gall to send me a card in the mail to thank me for my business. NEVER AGAIN!! read more

This store is absolutely horrible when it comes to communication and getting items complete in a reasonable amount of time. I took three shirts in for alterations and never received any pricing on what it would cost. I had to find out on my own that it would cost me $145. Second, and worst of all... I have made three (3) attempts to pick up my shirts and every time I do I get told a different story. I was told to try back tomorrow the first time. The second time I called and they told me they would call me back which they never did. The third time I called again and they said they would just send me an email when it was ready. I'm not sure who is running the store on Moser Rd in Louisville. But they may want to reevaluate their staffing because they have no idea how to handle a customer. I do not recommend anyone taking any type of clothing to this shop. I know I won't be in the future. Customers beware! read more

I moved recently and this location is right near my house, so I *wanted* to love it. My first visit was great- I loved that they had a couture cleaning service for high end items, and I found it to be very reasonably priced. Following that visit, I received a coupon for 20% off my next order. I had some blazers and coats that needed a clean, so I decided to use this deal to do a large order. When I picked this order up, the manager was frazzled because there was a rush of people and she was unable to break down the pricing for me when questioned. I received a follow up call, as requested via customer service explaining that the coupon had be applied. Fine. Two months later, I finally got around to attempting to wear a white blazer from that order (post Easter). I noticed at that time that there was a "spot" tag on the hanger, telling me they were unable to remove a spot. Knowing where the spot was, I was not too concerned because it was hidden when the jacket was buttoned. However, I went to put the jacket on and there was now a HUGE hole where the spot was, where they had obviously tried vigorously to remove the stain, failed, and ruined the jacket in the process. Not only was I not verbally told about the spot tag at pick up, but I certainly was NOT told about the damage to the blazer. I contacted the company and have not received a response in a week. Extremely disappointed. read more

Horrible Dry Cleaning Service!!! My expensive linen suit was dry cleaned and returned to me with only 1 button remaining, missing 4 buttons!!! After calling numerous times and stopping by the location, I was asked to return the jacket with the only remaining button and they would locate the buttons and sew them back on. I expressed my concern over sending the jacket back but was reassured it would be okay. My jacket was returned this time with inexpensive, cheap looking plastic buttons nothing like the original buttons! I told the manager that I wanted the only remaining original button returned to me as soon as possible!! He was then told by corporate that they were unable to locate the 1 original button it was sent back with the second time!! I previously paid literally thousands of dollars over time for dry cleaning with this company, this particular order totaled over $100, I will NEVER do business with them again and DO NOT RECOMMEND them to anyone that would like to have their clothing returned undamaged. I was also told by the manger (genuinely helpful) that his regional manager would contact me...I was never contacted and never received an explanation as to why All Of The Buttons Were Now Missing! read more

I was a little Leary using a service that operates by cleaning your items in an offsite location out of state. I should have followed my intuition because this place sucks. They are very kind in dealing with customers, but that doesn't get the job done right. They failed to fix a button on my jacket after it was requested the first time. They told me to bring it back in after my biz trip and it would be taken care of. After giving them a second chance, I returned to pick up my jacket 2 days later and the lady behind the counter informed me that it won't be ready for another 7 DAYS! She also had no way of requesting its return because the alterations department wasn't working past 5 on a Friday. Very inconvenient, unreliable, and don't communicate at all! read more