I have been a loyal customer of Highland Cleaners for almost 20 years - and in 20 years, they have expertly cared for my more delicate wardrobe items, everything from vintage Lilly Pulitzer to designer formals - and even a wedding dress (or two...). They have never irrevocably damaged an item, and even on 'proceed with caution' items (I'm looking at you, sequins), they have gone out of their way to help me ensure the item could be worn again. I most fequently visit the Highlands location and the Middletown location; I absolutely love the manager in Middletown, but the staff in the Highlands are also friendly and helpful. I've found myself in need of rush services and Highlands has come through for me every time! The main Highlands location also offers alterations, and the alterations crew is only matched by the team of seamstresses at Von Maur. They have completely reworked dresses for me by changing hems and buttons, and they have also helped reinforce cheap zippers and added darts to make my favorite clothing more flattering. Highland Cleaners doesn't offer the lowest prices in Louisville, but they are very reasonable and you pay for what you get; their spotless record with me speaks for the value! read more

I appreciate the good service, and the friendliness and professionalism staff! I've been using their services for over 5 years and can't image going anywhere else. read more

I was a first time costumer, but will never return. I dropped a dress off to be dry cleaned. There was never a discussion about pricing, I figured being a new customer this information would have been explained. In hindsight I should of asked questions, I came from work and was tired. I went back to pick up the dress and the girl said it will be $40.75. I said what, what did you say? She repeated $40.75, I said it was a dress, she explained the workers decide what type of dress. It was a cocktail dress so more expensive. I cannot believe a dry cleaning store has no issue charging so much money. I do not recommend the location on Brownsboro Road. read more

Shannon at the main store is one of the most unpleasant, dishonest, insufferable people I have ever had the displeasure of meeting. After the way I was spoken to the first time, I decided to record today's interaction so there would be no denying what was said, and the way she thinks is acceptable to talk to people. During both conversations she would not let me get two words out of my mouth before she interrupted me repeatedly to give a 5 minute dictation without ever making a point. Just verbal waterboarding in a condescending tone. The way I was spoken to on both occasions is beyond rude and unprofessional. Maybe a better fit for her would be working at a prison. To the owner, Michael... today you have lost a customer and I guarantee you will continue to lose business with her in charge. read more

Robin is awesome. Always gracious and pleasant when you come into drop off items or pickup your items.

Wonderful service, great quality, and staff at the counter is wonderful! Drop off and next day service is great! Thank you!

They have been servicing me for years and I love it. no complaints here. just wish they still did the same day service if you bring your clothes in before 8 read more

Rather expensive for 2 suit jackets and 3 pants, each piece was charged separately. I brought in newly purchased items with the tags still attached and was not given the extra buttons. read more

This location is a lot larger than the other Highland Cleaners on Bardstown. My 4-star review is strictly for the service. I brought my clothes in on Monday and it was ready for pickup on Tuesday at 5pm. They were super fast and nice - especially since I was in a rush. The reason I couldn't give it a full 5 star was because it was a bit on the pricier end, however, since I was looking for something more convenient, and I knew that I was going to be paying for that - I knew what I was getting myself into. Also - there's parking! (Not something you see often on Bardstown Rd!) read more

I have had great experiences with this location of Highland Cleaners! I typically visit the location in the Highlands, as it's closer to my house, but I have been to this location twice for alterations, and I have dropped off dry cleaning items here during those visits. The dry cleaning was always up to par with what I've experienced at the other location. It was always quick and easy to drop items off, and they clearly tell you when your items will be ready. Picking up was always quick and the prices were reasonable. Both items I had altered here turned out great! One was a bridesmaids dress that needed shortened and they were able to quickly and easily hem the dress up for me at a reasonable price. I had the dress in time for the wedding and it fit perfectly. If you're looking for a place for alterations or dry cleaning, I think this location of Highland Cleaners is great! read more

Thanks to the Highland Cleaners crew on Bardstown RD. You guy's rock and always get my clothes back on time. An extra Thanks to Shannon at store 1 for always being polite and very helpful. This has been my go to Cleaners for the past few years cause there pricing is reasonable Thanks again and keep up the good work. read more

This is kind of painful to write as in the pas I have had some good experiences at Highland Cleaners but not lately. I had a few things that needed alterations and I have used Highland Cleaners in the past with success. It isn't the cheapest- but they generally were not the most expensive either and got the job done quickly and with no issues. Until now that is.... I had a pair of dress pants that I bought on our honeymoon in Rome that simply need to be hemmed a few inches and a white flowy maxi dress that needed hemming and breast cups. The pants were straight forward and not too pricey but the dress she explained would be about $50 as it had 2 layers and one was delicate. That seemed like a lot but I wanted to wear it so I agreed. I picked my clothes up Christmas Eve morning. Granted- she told me she could have it ready the Friday before but I said no real rush. When I picked it up- I could see the right breast cup sticking out of the dress but thought maybe it just shifted so I paid ($88 for pants and dress!!) and went along my way. After getting home and taking the dress out of the plastic cover- I realize the cup was sewn in wrong and was extremely exposed. (unwearable) I was not happy- at all. I waited until after Christmas- so yesterday I called and explained the problem. They did not even seem apologetic. They just asked me to bring it back in so they could fix it. For the price I paid- I expected a partial refund, store credit or something. Unless they reach out to me with a better solution- I will not ever go back. So sad. read more

The Highland Dry Cleaner chain is, as indicated, A-OK. They have done an acceptable job with dry cleaning and shirt laundry for me. They have lovely buildings, always clean, and the staff are always pleasant. However, their prices are an obscenity; often two or three times higher than what I paid for the sames services in Chicago or Washington, D.C. (where similar businesses are forced to pay much higher rent, wages, and taxes). When you take your business to one of the lovely well-appointed Highland red brick palaces, be reminded that you are the one footing the bill. read more

I cannot say enough about this business! Ann Nash saved my day! driving in from Atlanta for my son's wedding, my dress was a mess. I didn't have to say a word, she said "we got this" and in a few minutes, it was as good as new! She even placed it gingerly in our car. Such nice people. Highly recommend!!!!! read more

I've taken my clothes here for alterations and cleaning. The past year, I had a few nice things altered and they came back great. It was somewhat reasonably priced as well, and I made sure to get the same woman. Recently I took a sweater in to clean, and it came back half unraveled! They just handed it to me like no big deal. No tag saying anything about damage. Again, I went to have three items taken in, one a bridesmaids dress (so I expected to pay a little more because of the material). $125 dollars later and I could have paid to just buy almost all three of these items again. Ridiculous. I will never, ever, take any of my clothes there again. High prices, horrible customer service, and an all over RIP OFF. read more

Awful, awful. I had two items dry cleaned, and both of them came back to me not the least bit cleaner. Perhaps they were just steamed and pressed? At $10 a piece, I had expected more. I had a set of vintage dresses hemmed at the tailor shop. Keep in mind, I am a fashion designer so I know what I want. I do not have a commercial blind stitch machine so it was my desire to have these sewn correctly. I was charged $22 for each dress to have them hemmed to 30" from high point shoulder on each one. All of them came back fine, expect that it was made 22" long from the center front. I gave specific directions. I had to wait a week to get my original items, but on going back into the tailor shop, I was told to wait, and then later on that day I had my dress fixed. Thankfully they didn't chop it too short, and the damage was repairable. read more

I took in a cashmere sweater with a stain for cleaning; I identified the stain, and left it to the professionals at Highland. However, when I came to pick up the sweater, it had a stain tag on it, indicating that they hadn't been able to remove the mark. In their attempts, though, they seriously pilled the fabric by rubbing it. There was no discount on my cleaning since they couldn't remove the stain. I thought, "Well, that's a couple hundred bucks down the drain." But I'm not a quitter. To make the story just a *little* bit more irritating, I took the sweater home, Googled how to clean cashmere, tossed it in the washer in a lingerie bag, added a little Mrs. Meyer's and lo and behold, 10 minutes later had a sweater with no stain. Makes me wonder a little bit about the professional cleaning abilities of Highland. I'll go back to my $2.75-per-piece cleaner from now on. read more

The tailoring to both of my pants was exceptional! There is no evidence of them being taken in or shortened. I also had 2 collared shirts cleaned which were pressed beautifully. This was my first experience at the cleaners so I do believe they should be a bit more warm and friendly but otherwise I really enjoyed my experience! read more

I can't say enough great things about highland cleaners. Anytime I've had issues with spots, or keeping my white oxfords starched and bright and phenomenal pressing, so crisp and literally make me feel I'm dressed like a million bucks! I tell anyone and everyone about highland read more

Absolutely terrible. I dropped my wedding dress off in November of 2021 to get it cleaned and boxed. When I picked up the dress about a month later I drove home to find the box seal opened. None of my valuables were shown (shoes, earrings, etc.) The bottom of the dress was still completely black. I would have never known if the seal wasnt broken and I didn't take it back. It is now end of March 2022 and the dress still is not clean and boxed. I have now visited them approximately 10-15 times because they keep having me come in to view the dirty dress. I called today to pick it up and they said it was ready to go. I got there and they don't have it ready. I am so sick of visiting this place and the dress is still not ready. Manager has never been apologetic and makes excuses every time. This has been the most stressful part of the entire wedding process. Save your time, money, and effort and take your wedding dresses elsewhere!! read more

Recently moved to Louisville. Dropped of a suit (only worn once) to be cleaned and pressed. Dropped at Highland Cleaners on Shelbyville Rd. Came back to pick up suit and was charged in excess of $20.00 for one suit! Nothin fancy. Men's jacket and pants (good thing I didn't drop off the vest!). Only worn once (not extra dirty or anything), and charges $20.20! As i have recently moved here, I have 6 additional suits to be cleaned and pressed. Stopped at another cleaners within WALKING DISTANCE. $12.00 per suit. Guess where the 6 other suits are going? Why do people in this town put up with this? As best, their cleaning is mediocre. 6 suits getting cleaned at $12.00 per pop is $72.00 vs. $121.20 at Highland. Loyalty??? By overcharging $49.20??? Heck, that's a good Seafood Dinner out! Take my advice and shop around before you go to Highland Cleaners. read more

Great service. Friendly and expeditious. Never have had any issues. Love how clothes come out.

I went to Highland to get a tailored suit jacket cleaned. I told them it had never been cleaned, that it was made by a tailor rather than a large clothing manufacturer, and that I wasn't sure that it would survive a dry cleaning process. The front desk rep wouldn't even look at the jacket -- just kept saying, "What's your phone number?" and "I really don't know anything about clothes, I just check them in." I couldn't understand why she wouldn't call someone up who actually knew something about clothes to come up and talk to me. I wasn't looking for a guarantee, just an expert opinion, which I understand it fallible, but it's better than nothing. Since I got nothing, I left and went elsewhere. read more

Highland Cleaners is our go-to dry cleaner. I have also had many things tailored and repaired here, from bridesmaids dresses, to coat linings and suits. They do a great job and they are very friendly. read more

I used to take my clothes to the Highland Cleaners on Taylorsville road but since all locations send clothes to the same plant on Bardstown Road my review applies to all Highlands Cleaners. The chemical that they used left white stains on my expensive red Tahari blouse. They sent it back to the plant twice to be redone with no success. They refused to pay for the damage. I had nothing to loose so I decided to wash the blouse. To my surprise washing with a detergent did the trick. After one wash my Dry Clean Only blouse was as good as new. :-) read more

Always do a great job with my clothes! Always on time and look great when I pick them up!

Honestly the only place I trust to take my vintage clothes , my designer clothes , my favorite pieces of clothing and my vintage coats.

It's hard to trust someone with your wedding dress, but they did a fabulous job on mine. Not a spot to be found on it.

I've been needing to get my white coat for work all nice and cleaned up. I wasn't in any hurry, it was the day before the 4th and I was getting ready to head out of town for a week. The people were kind when they greeted me and prompt with their service despite having to multi task between customers and the drive through pick up window/door. She took my information, my dirty white coat, and gave me a yellow receipt for pick up. I didn't have to pay for the service until I picked it up the following week. The edges of my coat were crisply ironed and it looked better than the day I got it in regards to neatness. I will say that I have a number of stains that were not able to be pulled out of the coat and the sleeves are still dingy toward the wrists; however, I'm very pleased with the service. I mean, I don't expect for all the stains I encounter to be wiped clean with one round of dry cleaning. And, to top it off, it was relatively inexpensive. I dig that, particularly since this would be something I did maybe twice a year. read more

I bring all my clothes and bed comforters to this cleaners to be clean. The staff, at the drive thru, are friendly and helpful.

Highland Cleaners punctured holes with safety pins in the waistline of a pair of silk pants I brought in. When I showed them the damage, they sent the pants out to be fixed. That helped a little but I still see damage from the pins on the waistline. When I submit a claim with them they changed their tune by telling me they didn't damage the pants after all and they were like that when I brought them in. I don't usually post reviews but this was an unbelievably awful experience. I would highly caution anyone from going here. read more

I bought a pair of brand new curtains from JCPenney. took them out of the package and they are all wrinkly. I have decided to take them to the nearest Cleaners to run it trough their commercial fabric steam press . I went to this -lovely- place and they would measure these for a while, were super detailed about square inch.... and said "$22 dollars".... I was shocked and so I asked in apparent disbelief " Really?" and they said " Yeah...a piece " How could some place that charges $44+ tax for 5 minute fabric press job will remain in business is a complete mystery to me, but one thing is for sure.. there is absolutely NO chance that I would even give them any of my business. Their pricing is beyond ridiculous ! Explains their yelp rating-however. (* just to clarify again - brand new- no cleaning needed , nothing ...just to iron press job for two curtains about 4'x7' ) read more

The folks at the Highland Cleaners in Prospect, KY are always so nice and there is never a problem getting my clothes on time and done right. Highly recommend! read more

I use Highland Cleaners to clean my son's and husband's dress pants and suit jackets. They always come back professionally cleaned. Multiple times I needed to point out the stains on the pants and they have always been returned nicely cleaned. The staff at the Taylorsville Road location are very friendly and know their business. read more

Highland cleaners on Brownsboro is staffed with the nicest , most polite and helpful people. Also, I dropped off a silk beaded shirt with a grease stain and it was perfectly cleaned. They do a real professional job at Highland. read more

I brought in my pea coat for a much needed lint cleaning. They told me they use a shaving technique to be sure they clean as much lint as I had. I asked them to also replace a button on the front that was missing. They mentioned they can remove a button that I had on the back of my coat to replace the front one and just add two of their own buttons to the back. I agreed. I came back and paid almost $15 just to take my coat out of the plastic wrapping and see the lint was still visible on my coat, the lint inside my coat appeared as if they didn't even attempt to remove the lint, and my button was still missing. They didn't even try to replace it. The man who took my coat and the woman who billed me out a couple of days later would barely make eye contact and just felt cold. I wasted my money and time coming to Highland Cleaners. read more

Things have really changed. This used to be the place you could go with difficult cases and they would almost always be able to work their magic. Well magic no more. I took in a broquet jacket (black on cream). It had some small orangey spots on the cream background. I got it back with the cream now completely grayed. It is ruined. read more

Horrible experience! I took m wedding dress to their alterations department and when I came back to get my dress, they had lost the straps to my dress and the garment bag the dress came in! They denied ever having the bag! or straps of course. Now I am out 600 dollars because they refuse to admit they lost my straps and replace them. Experience from hell...NEVER GO THERE!!! read more

All my buttons (seriously all of them) on my shirts (4) and blazers (5) came back broke. Took them back and management said they would never return clothes like that. They went on to say I must have brought all of them in like that trying to place blame on the dry cleaner. I will never go back. read more

I was running late picking up my dry cleaning last Saturday. Unfortunately there was a stalled car right in front of the store. I could see from the street they were closing for the day. I turned into the parking lot anyway so that I could turn around and go back up Bardstown Rd. Imagine my surprise when I saw the staff waved for me to stop at the drive thru! They had seen me attempting to turn in, recognized me as a customer and had my clothes ready for pickup by the time I was pulling thru their parking lot! Now that is customer service! I have never had a problem with my dry cleaning, and the staff has always been nice, but on this day I felt they went above the norm and I appreciated that. read more