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    Nu-Zone

    3.9 (11 reviews)
    Closed 4:00 pm - 12:00 am (Next day)

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    Planet Lazer

    Planet Lazer

    (42 reviews)

    Like many of the reviews state don't waste your money! Every…read moretime my kids get invited to a birthday here, I cringe. The staff are not attentive and don't really care. The parking was always absolutely awful but now they have taken away space along the side to park and posted signs that say extra parking at the bottom of the hill for a price!! I have never liked this place but that is the most off putting thing I have ever seen! Go to the one in Richmond it is much better!

    I wish I had paid more attention to the negative reviews. There is no way they could ethically…read morehave 4.1 stars. I do not recommend booking this place especially for kids parties for several reasons. -the worst customer service I have encountered. If you have any problem they will tell you to contact their head office, there are is no phone number to contact the head office and you have to submit a form on their web page that they can choose not to respond to. -there is no supervision in the lazer tag room and staff do not help the kids get ready. Your child or guest could get assaulted and there is no help for them. -due to another event the lights kept on turning off and on. -the parking is horrific and it will be a huge inconvenience to your guest. After circling for 1/2 hr many of our guest had to park at the bottom of a large hill and at quite a distance. Our experience: there was a scheduling error on their part, and even though we booked the party 3 months prior to our party we got a call 3 days prior to our event saying what we booked wouldn't work. Instead of being helpful and offering solutions, they were rude, threatened to charge us $100 to cancel or change it. We had to call repeatedly as we were unable to get ahold of the head office. We then get an email with the wrong date the day before our event making us scramble to make alternative plans. Considering we spent $400 for 10 kids and a party Room, the customer service was beyond terrible.

    Laser City Fun Centre

    Laser City Fun Centre

    (2 reviews)

    Called ahead as a group of three for a drop in and showed up at the specified time only to be…read moreinformed we had a wait time while another group filtered in. It is at this time we where given an option to either wait for this group to show up (20-30 minutes) or come back in an hour to link up with another group who'd reserved a slot for a group of 6 or more. My two friends and I called at five minutes to the hour to let the front desk know we'd be about 5 minutes late and where told that as several other drop in groups had called ahead after we showed up that it would be a first come, first serve basis. Our group then walked over to the premise in order to figure out exactly what was going on and when we could get in to play and where greeted by the most impressive unprofessional display of attitude and disrespect I have ever had the misfortune of enduring. The employee was extremely rude, cutting us off as we tried to ask questions about booking and service policy and refused to offer even a modicum of respect towards paying customers touting the phone call made in a very busy restaurant by myself immediately prior to this engagement was grounds for her to act in this manner. I will never recommend Laser City to any of my friends or family and if you ever have the misfortune of being served by Chelsea then good luck dealing with her disrespectful attitude and unprofessional demeanor.

    The options for laser tag in victoria are limited. Based on the service at this establishment,…read morethere is a lot of room for competition. We called ahead by a day to find out how busy it was generally and we were told that they had an opening at 10am the next day however it should not be a problem if we came some time later. So on the day of arrival we packed the kids in the car and headed over so that they could play their first game of laser tag in their lives. When we arrived we were told that the entire day was booked and in fact you need to book weeks in advance to play on the weekend. This was not something posted on their web page nor was it explained when we phoned the day before. We were bewildered by the statement and as we attempted to understand if there were any other options. The person behind the counter obviously had no time for us and further openly mocked us as if somehow we were supposed to know the intracicies of their game scheduling. The person behind the counter became even more condescending and insulting in the face of a couple confused people asking questions to the point of triggering a retort from the mother of the children. This antagonistic behaviour was done in front of the children which leads me to believe I would not trust them supervising children in the first place. Suffice to say we were not able to continue with our interaction and had to explain to the children why they were not going to get to play laser tag that day. I have played lazer tag all over the lower mainland and never had such an unprofessional interaction with someone at one of these establishments... even when the workers were much younger than the person we dealt with.

    Nu-Zone - lasertag - Updated July 2026

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