This is a useful location for me, because I'm frequently forgetful. So, when I go to the Pasco…read moreFarmer's Market, or am randomly walking the streets of downtown Pasco and low on cash, this is a convenient option for me. There's no fees at the atm for me here, and if I ever forget (or lose) my ATM card, I can go inside---which was convenient for me recently because I had lost my card, AND was in the neighborhood for Farmer's Market. So yeah, being open during Farmer's Market hours is muy convenient, especially since it's only a block away. Oh, and the teller who helped me out being cute doesn't hurt either.

Dealing with this bank was the most miserable thing I've experienced in 2020. That should tell you…read moresomething right there. The bank does not take CASH to be deposited in to someones account if you do not have an account there yourself. I pulled cash to deposit for my brother that was in Texas and in need of it quickly due to him being on the side of the road. I tried THREE Bank of America's as they were closed. I was turned away from Bank of America and told to go get a money order. I had to go to another bank, get a money order and drive back to Pasco to do deposit. This whole "trying to do a deposit" took me more than 1.5 hours to deposit $500 in cash I had to just quickly deposit.

Waited 15 minutes in line had 2 people left in front of me and a lady who looked at me and KNEW I…read morehad a bag of coins and turned it off. I get bs charges from them now they block me from even shutting down my account. I will never have a account with them again. If she really wanted to shut it down she should have pulled me out of line (because mind you she was dealing with no one) and dealt with me but instead made another person shut me down because she didnt have the balls to say something to me while in line still waiting.

If you enjoy slots and trying your bet on an ATM functioning this location is for you! Try…read moredepositing your cash, let's bet they won't take it. Then go to the cash cage and have a sloth complete a transaction. But if they are closed head out to another location and try again!

Wouldn't allow me to get a money order through the drive through when I was Covid positive. The…read moremanager told me I had to come inside for the money order. I have an established account. Corporate said that it was not their policy to force someone to come in for a money order. It was for a bill that requires money orders... It was a request for significantly less than $100. Exceptionally poor customer service. Not just this time, every time.

Great costumer service, SLOWEST AND LONGEST lines out of any US Bank that I been to in the U.S…read more it is crazy how long this lines take! Once again, The people are great. But I see a lot of business taking their money in to the teller and taking up 30+ minutes to do a business transaction. Sometimes only leaving one teller or none to handle the inflow of people. I have waited 30+ minutes in line on several occasions.

After my dad's death, I took the death certificate into HAPO to close his account. It took way too…read moremuch back and forth for them to close the account, and by that time, there were $900 in overdraft fees. HAPO refused to refund the fees and has been incredibly difficult to work with. All my accounts have been at HAPO for over 15 years. I'm heading over there now to close them all.

Ive been banking with these guys for quite some time now. The tellers are super nice..ahem…read moreborderline flirtatious but hey, I'm not upset here. These guys are fast and efficient. They offer complimentary water or coffee and even give little lollipops to my daughter. Ive never had a horrible experience with Hapo. They are a standup community bank and i applaud them for that. I would recommend anyone to bank with them, there are no hidden fees or service fees which is a huge plus compared to Bank of America which i did bank with prior!

At first I thought they were a little reserved (rude) But really that was rude of me for judging…read morethem. All of these workers are subject to ALL there customers double edged tongues (Including mine)! We all forget the power of our words and what it can do (Goes both ways). 8hrs a day, 5 days a week, 30-31 days a month, almost 365 days a year for debits that we (ourselves) have neglected purposely or not purposely. It would be very very difficult to leave work to go home with a big smile, happy, and not get upset with the family or anybody they meet. Thank you Ladies and Gentlemen for your hard work!! Try to remember the mighty tongue goes both ways!

I received from this organization for a past due bill from 4 years ago…read more We never did get the final bill from the city of Richland to our Georgia address. What started out at $190.76 is now $391.83. Yes, I did pay the absolutely rude people at Washington State Collections. I love all the positive reviews of these scumbags....stole that form another person who wanted to state there feelings. Funny that the person treated me just like a dirt bag that does not pay his bills. RUDE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The wait in the drive through is far too long. I've been here for 12 minutes waiting for them to…read moregive me a deposit slip for a cash deposit With nobody in front of me. Side note whenever you call the branch nobody and I mean nobody EVER answers the phone. Don't bank here. They helped a customer who came to the drive through after me! Still waiting, it's been a total of 18 minutes!!! Crazy!!

Wells Fargo continues to disappoint. The ATM in Richland has been down for months absent any…read moreinformation on when it might be back up and running so to get cash I have to go to the branch in Kennewick, and it is 100% of the time always such a cluster. Needed a service today and called over to the branch 6+ times to assure that the manager would be there as she is their only Notary currently. 6 times put on hold and 6 times was ultimately disconnected by the electronic "helper." Went to the branch to find 3 tellers trying to help 20+ people, waited in line to learn that it was the Manager's day off. Left today and stopped in at Gesa near Queensgate. My wife and I had new accounts setup in under 20 minutes and now get to go through all the hassle of transferring my business and personal accounts, but I am doing so with a pep in my step as I know I don't have to deal with WF anymore.

I have been a customer since about 1986. Used to have excellent customer service, but no more…read more Staff treats you as if you are bothering them, or are very unhappy. No smiles, no acknowledgement of you as a customer, just hurry up and get them out the door. About three of the tellers never smile and are openly rude. Very disappointed in the lack of customer service. I have been in there multiple times in the past few months and it never improves. There's a lot of competition in the Tri-Cities for financial services so you need to place an emphasis on customer service or you will lose accounts.

After working with Tri-Cu personally and in my business for the last 6 years, I have nothing but…read moregood things to say. I have worked directly with Trevor, and more recently with Graciela and Brandie who are all very responsive and easy to work with. Trevor goes above and beyond to make sure my personal banking needs and my customers needs are met timely. He is super friendly and explains things well and I can tell he takes personal pride in what he does, it shows in his customer service every day! Thanks for making something as confusing as banking and loans so easy for us, we appreciate it! I highly recommend Tri-Cu to anyone looking for a local credit union who truly has your best interest in mind.

ATM is not Excepting or dispensing cash at this time April 2, 2021 9:60am…read more Walk across the street or go inside today Great allocation

Have been banking here for years always helpfull if they dont know the answer they will do there…read morebest to get it