I never thought I'd find myself reviewing a bank, but these guys deserve some big time props for…read moretheir amazing customer service. Our organization signed up as a business account, and were amazed at how much support our little brand-new non-profit received. The name "Community First" was very evidently the primary consideration in their business, and we noticed and appreciated it every step of the way. We deal mostly with the Richland branch, but the folks over in Kennewick were stellar the one time I stopped in there. They're willingness to treat me so amazingly even with a tiny little account has prompted me to switch all my personal accounts away from a local credit union that spends too much money on marketing. Oh, and they have candy. So enjoy, or beware as the case may be.

Very friendly staff who will remember your name and needs. Great online banking, helpful loan…read moreservice, and a convenient drive thru. Best bank in Richland, as far as I am concerned.

As a business owner and a CPA I have accounts at multiple Banks, Credit Unions and Savings and…read moreLoans. Yakima Federal Saving is excellent. I seldom have to wait for service. The staff are all experienced due to a low staff turnover. The Gage Blvd Branch is an excellent location. Comparatively, the website is simple and works very good. Yakima Federal rarely charges service fees and I usually always earn interest on my accounts. Thank you to Yakima Federal Savings and all of your staff.

Slow Slow Slow. I dont know what takes these tellers so long to make a deposit. We even fill out…read morethe slip for them.

"There are worse things in life than death. Have you ever spent an evening with an insurance…read moresalesman?" - Woody Allen Woody Allen was onto something with his quote. But I think he missed an opportunity to say, "Or have you ever tried to get an insurance company to correct a billing mistake?" Last year I got married and after we got our marriage license and my new driver's license we took the items into Brett's office to have our files updated. Well, they didn't update them and come December 2011 our rates were much higher. When I called the second time the conversation went much like this: Me: I was wondering why my rates were raised Agent ,not Brett, Brett seldom does anything, including but not limited to answering the phone: Hmm, I'm not sure. We'll have to call the billing line. Billing: What seems to be the problem? Me: I just want to know why my rates have increased Billing: Why? Me: Because I want to know why I'm paying extra ~ After being on the three way call with billing, where they couldn't help, it became apparent this was going to be a nightmare. Turns out, they couldn't figure out the rate increase. Then this happened: Agent: Oh, okay you have three demerits. Me: What? How? Agent: Looks like something happened in September. Did something happen to your car? Me: No, my car is a perfect specimen of Volvo engineering. Nothing happened. Agent: Well it looks like you had something done to it. Did you get a ticket? Me: No, nothing happened, I didn't get a ticket! Agent: Did your husband? Me: NO! None of us! Look, we've called twice already. Can we figure this out? Agent: OH! It looks like your license is expired. Me: NO! It's not! I brought in my license after I got my new one to have my account updated. My husband and I came in with our marriage license as well. Agent: OH...well, the copy is probably in your file. It just wasn't updated. ~ So, one would think after this little discovery that everything would be fixed, and we would be refunded and our rates would go back down to normal. Jump ahead to February 2012, and wouldn't you know that we are STILL waiting on our refund for two months of being overcharged? I actually just called to ask what our account would be charged on Tuesday, and guess what? It's STILL NOT RIGHT! So, let's enter another month of waiting to get a refund, shall we. If you want to fill your life with senseless drama due to incompetence of another, or spend your days wondering when you'll get your money back for being overcharged, then I suggest you sign up for insurance with the Brett L. Turner agency. Hey, if you get into an accident it will be fun to see if they actually take care of you. It will be more fun than a barrel of monkeys, I'm sure! But personally, when I employ the services of somebody, I like to make sure they do their job. If you do happen to enlist Brett, I suggest you only talk to Chad. He's competent, and very understanding when you say, "No offense to your boss, but he's really bad at his job. No, you know what? I do mean offense to your boss! This is frustrating and this should have been fixed a while ago, and we should have been notified of the rate increase!" Again, I suggest you search for a place where saying things like that isn't necessary.

Straight up garbage. Fought with them so many times on my home insurance and they could never get…read moreanything right. Kept cancelling my insurance and reinstating it for whatever reason. They would look into the problem and then tell me "you're good to go, don't know why this happened, sorry for the inconvenience." Can't believe I stayed with them as long as I did. I have never written a Yelp review before or felt like I needed to until now.

I recently met with Josh Bruggeman to review my homeowners, auto, and business insurance. I really…read moreappreciated how detailed they were in reviewing my policies, and discovered I was not covered in areas that I thought I was with another company. Moved all of my policies to AmFam! Super friendly staff and of the utmost professionalism!

I can't thank Harvey Insurance enough for their help over the past handful of years. Each time I…read morehave an insurance question/issue, they are so incredibly quick to help and knowledgeable about the processes that are sometimes out of my comfort zone! The fact that they compare rates for you and help you find the best coverage for the best price is something I really appreciate as well. Highly recommend using Harvey Insurance!

We used this company for about 3 years until we sold our rental property in Tricities WA. Their…read moreattention to customer service excels and they're very responsible. We tried other companies before selection Harvey Insurance and after getting 3 quotes from other companies, they were the most competitive. Highly recommended!

Monitoring my payroll deposit between STCU, Varo, and Robinhood. Payroll spooled out Wednesday 18th…read morewith a post date of the 20th. Varo: Deposited & Released 19th Robinhood: Deposited & Released 19th STCU: Held Funds till post date of the 20th This is the second time catching STCU holding funds, only releasing funds on posting date. STCU has lost my trust. Changed my deposit % away from STCU. Screenshots (pix attached) are google results of STCU documentation and statements. Reading my STCU account activity, Same calendar date Debits posted before Credits. Years ago, Washington Mutual was fined and sued for posting Debits before Credits, causing compounded NSF fees to increase their revenue. If you're an account holder, and if you see Debits posting before Credits on a calendar date. A NCUA complaint would be prudent. CEO Lindsey Myhre and Board Members; Justin Botejue Catherine Brazil Bill DeReu Addy Hatch Steven Jones Chris Morlan Jeff Perkins Mike Rennaker Dori Sonntag Kathryn Gores Lisa McCann Wayne Leonard Should take a pay cut for Unethical Business Practices, not honoring deposit statement in their own documentation. -= Signs of instability =-

Carolina was amazing to work with. It was a smooth process for my loan application, I was told the…read morebenefits of being a member with the rate offered and lets just say I'm happy to be a new member. Great friendly environment and I was informed of other offers but wasn't pushed stuff I didn't need.

Been with Allstars for 20 years and this agency for 13. Always been helpful, responsive and timely…read morewith assistance.

I went in looking for a quote, I was referred by a friend. I was greeted by Melinda at the front…read more Melinda was very polite and informative ,and her promptness and professionalism was excellent. I was observing her as I waited for a short amount of time, the professionalism toward customers walking in. The office is very clean and inviting, little things like these speak volumes of any business. Thank you, Melinda, for making it so welcoming!