Smooth process outside the line wait. Ken at the window had great personality and was very…read moreprofessional and helpful.

best experience with dealing with a government office in more then 20 years. passports done in…read moreunder 2 hours for a next day trip! 5 star!

I lost my passport, and i need it for work. I called UPV and they were very helpful in…read moreunderstanding my needs and expediting getting me a new passport. Will definitely use their services again in the future!!

Chestine and the team at the post office went above and beyond to make sure I got my passport in…read moretime to make my flight back home! Amazing service!

Martin and his team were awesome - from start to finish! I will use them for all of my DC Courier…read moreServices! They are top notch! No BS! No bait and switch! Real business team that commits & makes things happen...and saves people - like me and you...time and money! (Travel, hotel, waiting in lines, etc.)! I did it all from the comfort of my home and a couple of trips to FedEx! 5 Star Service - with great prices!

Incredible service! I was genuinely blown away by how responsive, kind, and efficient Best…read moreMessenger was. I had an odd request to pickup a package from a store in the mall and have it delivered to my home. Best Messenger made the entire experience a piece of cake. My package was delivered exceptionally fast and the entire process was smooth and easy from start to finish. Next time I, or anyone I know, is in need of a courier, I'm hiring them again!

***AVOID USING THIS COMPANY AT ALL COSTS. "CONCIERGE" PROMISES NOT MET AND NO FULL REFUND. IT WILL…read moreBE CHEAPER AND FASTER FOR YOU TO JUST GO TO THE CONSULATE YOURSELF.*** This was my first time using Travel Visa Pro. I decided to give it a shot because I had a last minute business trip come up that required me getting my China visa. I had about 30 days to do it. When I put in my application, and paid extra for the "concierge services," my agent John Sisson told me I could expect around a 2 week turn around. He also gave me a list of documents to submit, which I did. I should also note, HE insisted I sent my expired Taiwanese passport, which I (and even the resolutions manager, Ruta, who admitted it to me over the phone) believed messed up my entire application. After the 2nd week mark, I started getting multiple strange requests for more and more documentation. This included a "statement" for 1) a "travel" document 2) "name change," which I've never had... 3) AND THEN, John came back and said they also wanted my birth certificate AND copies of both my parents' passports. This was ludicrous - all my Taiwanese American friends, along with my Taiwanese dad who has done visas for my family - never encountered this. They were all stunned that this was happening. The core problem is that I'm estranged from my biological mom's side of the family. I've also never had a birth certificate since I've kept a US passport all my life for I-9 employment, travel, identity verification, etc., and never had the need a birth cert. Never mind that it would be IMPOSSIBLE for me to get a copy of my biological mom's passport (assuming she even has one, or is still alive), I came to find after placing an order for a birth cert with California that it could take up to 14 weeks or more to receive. Since I couldn't afford to wait 14 weeks, I told Lester Sisson my situation. His response was basically, "Well, too bad, that's what the consulate wants." Then I told him and John I needed a refund since their service caused me to cancel my trip. After having to follow up a few times, they put me in contact with Ruta Stankus, the resolutions manager. I discussed everything with Ruta, and how upset I was about this whole situation. And that's where she told ME that she agreed we never should have sent the consulate my expired Taiwanese passport. She (and Lester, in writing - **see attached photo**) also said that recently, Travel Visa Pro has had lots of issues recently with getting dual Taiwanese-American citizens their China visas. She told me over the phone that she would get my passports back, along with a full refund. I did get my passports back, but they refunded me "the consulate fee" and "10% of the service fee." I asked them for a full refund, but Ruta basically blamed it on me and said YOU withdrew your application, so basically it's your fault. Needless to say, I am REALLY upset. I paid for "concierge" services and because of THEIR delays and incompetence, I had to cancel an overseas business trip. My bigger concern is, if Lester and Ruta are telling me they're KNOWINGLY seeing China visa delays with dual citizens "all the time," THEN WHY WAS I NOT WARNED BEFOREHAND THAT IT COULD TAKE LONGER THAN 2 WEEKS? It's as if they were surprised that it did, and then when it did, and I subsequently had to cancel my trip, and then withdrew my application, they blamed it on me for not just waiting another 14 weeks to maybe hopefully get my birth certificate. Who knows if I would have gotten random mysterious requests for more documentation and that a birth certificate, 14 weeks from now, would even settle it? So, I've wasted one month, had to cancel/rearrange a bunch of my business plans, and pay for the agency's dishonesty/incompetence with the turn around time. They also stopped responding to my emails asking for a refund. DO NOT USE AT ALL COSTS. THEY WOULD RATHER STEAL YOUR $400 THAN PAY FOR THEIR OWN FAILED SERVICE. I only used them to save myself a trip from having to fly to the consulate myself, but now it would have been faster and cheaper to have just done it myself.

Travel Visa Pro was there when I needed a helping hand with my Visa application China. Both Eli…read moreand Kaii were professional and straight forward with the paperwork, and proactive in their approach to completing the process. They said it would take no long 3 weeks to get the visa, but it only turned out to be 10 days from completion. Thank you both for being there for me. I have only one suggestion that would help. When writing a letter of explanation of work history, it would help to have a pre-form letter to help guide the writer. Both of my reps were personal and eased my concerns about the entire process. Thank you guys.

We did the "courier service only" and it was fast! Also Oasis were quick and friendly to pickup the…read morephone when I had some questions. I think what made this experience so great was they provided notifications throughout each step of the process. I do have a minor critique... the instructions could use some refreshing and simplification. COVA provides the application PDF output on their website. Instead of printing screenshots I suggest keeping it simple and just ask to print the PDF to mail in. It seems it contains everything needed including the barcodes. Keep the steps as simple as possible and it will prevent mistakes and confusion.

This company is probably fine if everything goes right with your application - but the minute there…read moreis a problem and you need more help, they become unresponsive and avoid communication. Super stressful experience. I hired Oasis specifically so that someone was in my corner to hold my hand and give me good advice on the off-chance something went wrong with my application. Well, something went wrong with my application, the approval was delayed by the embassy, and I wasn't able to make my trip. The delay wasn't Oasis' fault - but the way they handled it added more stress to the situation instead of less. At first, I felt very comfortable with the company because their intake process was so streamlined and communication was proactive in the beginning. But when it became clear that my application may not be approved before my trip and I needed some extra help, I called them for advice, and it was clear they weren't invested in helping me figure it out. I would email the service line with a time-sensitive question, and not get a response or call back on time. I would ask the person handling my account to proactively update me on whether or not there was a change in my application, she said she would, but never did - not once, over the course of two weeks. I had to call and chase for every update. When I decided to cancel the application, they didn't notify me when they received my passport back from the embassy, and they didn't notify me when they sent my passport back to me, so I had no idea that a delivery was coming. There's more, but you get the idea. Seemed clear that these people have one streamlined process, and if your case falls outside the bounds of the process, they de-prioritize you.

Amazing,all I can say if breath taking amazing. I got my…read morebeautiful new passport fedexed to my door today and was really amazed how fast it could be to get my first passport. I want to say think you. and the price is non compatible with another company. If you find this company, you are in LUCK!

It took 60 days for a refund- only after posting a review and having AMEX dispute it did they move…read morethe process. 10+ phone calls and innumerable emails beforehand with zero movement. If they take these kinds of things seriously why is there not a number to call when you have a problem with their service?

Being an Executive Assistant at a finance firm, you have to take the little pleasures where you…read morecan. Multi-colored Post-it's! Label makers! Leftover sandwiches from client meetings! Services that make it possible to expedite a visa when your boss decides that he needs to go to Indonesia next week! Seriously, is there anything more nerve-wracking than waiting for a government intermediary to issue you a visa after you've fedexed them the very passport that is needed for the already booked, $150 change-fee-flight to Jakarta? Washington Visa and Passport Services is hands-down phenomenal. There's no bureaucratic hoopla, just folks who actually ANSWER THEIR PHONES, and with them all your questions, who honor their five-day turn-around in THREE DAYS, who lay out the guidelines for visas clearly and thoroughly, and who have yet to cause my already overloaded EA brain an iota of worry. Because, really, whether we win or lose that multi-billion dollar account has nothing to do with me anyway, so let's keep it that way, shall we?

Three stars, be aware that among other services they Do Not provide is individual passport photos…read more Also they seem to (specialize) is submitting applications for passports and visas. I cannot comment on that end/part of their business. Also, if their physical business office visual orderliness/professional look is any reflection, steer clear. No clear signage on front of building, up many stairs, so those with physical limitations, beware. We went down to Kinko's for what we needed. This is an instance where 'Good Luck' is appropriate.

I highly recommend One Source Process. They were extremely responsive when I contacted them with…read morequestions. Timing to receive Federal Apostille documents from them was spot on. In the future, If need additional help with documents, you can be sure that I will utilize their services!! Again, Thank You!!! Mike

waited over a month to reach back out and let me know that they never even sent my order out for…read moreservice of process. Very unprofessional and would not recommend them to anyone.