I would give this place 0 stars if I could. I am not writing about one bad experience. I've used this company for over four years.
They carted my tush to the airport every week for 3 months for work travel to DC in 2008, it was great. They were on time, nice cars and I even had the owner a bunch of times. I was passing out cards for him in 2008. [Insert random perfectly fine trips to the aiport sporatically in 2009]
In 2010 they were once again taking me to the airport every week for 2 months for work travel to Detroit. I don't know what happened, and it certainly wasn't over night - but the service started to decay since 2008. Cars were late, smelly, drivers were not professional (not helping with bags), etc. There was one occurance where they were so late, I told them to forget it, drove myself to the airport and barely made my flight.
Fast forward to my family trip last week. Out of habit, I call Nutley limo and book a car for a 6:30 AM pickup. We're running around getting everything ready to go, and I look down and its 6:36, no car. I call, get placed on hold forever, then finally he says "He'll be there in 4 minutes, give or take." Give or take what? Silence. 6:50 the car finally rolls up. I'm fuming, but silent. When we get to the airport and my husband and mother in law disappear into the aiport, I ask the driver: So what happened this morning? He replies: "I got a call a little after 6:30 when I was at Newark dropping off another passenger to come pick you guys up" Well I guess that answers the question of "give or take"
Are you serious? Fool me once, shame on you, fool me twice, shame on me. This company has certainly had their three strikes with me, and guess what buddy: You're out! Never ever again will you drive: me, my husband, my family, any of my friends or anyone in Nutley that I can warn about your crappy company. I asked the driver to relay this exact message to you (after giving a generous tip, it wasn't the drivers fault afterall) and I intend to keep my promise. read more