After reading all does bad remarks about this bank. I'm very…read moresurprised about it. I myself had a very pleasant experience. It was a very busy day with lots of customer . Vanessa Prada,helped me today and Shayan Rahimi ( Financial Center Manager ) They both where very helpful explained everything. So I'm here to say I'm very pleased with this Bank I will do Business there again So to all of you not happy step back for a minute remember it has not been easy for everyone and just. give them a chance. Sincerely Silvia a customer at Bank of America

Do not bother calling the branch they never answer the phone, they act t like they are so busy but…read morenever any customers

Every time I come here, the atm machine is not working especially when I need urgent cash…read more I've check on yelp the branch was supposed to open on Saturday, but when I arrived they were closed. I can never depend on this branch ever again.

Their customer service has been horrible over the years. The tellers are nice but whenever you…read morewant to talk to a banker they are rude and dismissive. There is no greeter and when I asked the woman sitting closers to the tellers what I need to do to talk to someone she barely looked at me and then annoying gave me a short response. I have tried twice at this location and am now having to go across town to the other branch

Excellent customer service. They greet strangers with the utmost respect, it was an experience that…read morewas warm and fuzzy.​

I​ use three different banks and this one is by far the most personable one. They know you by name…read moreand it always feels nice​ to do business​s with people who you know pay attention. There are always​ tellers availbale and they even have a drive-up​ window if you dont want to get out of the car. They have two locations in Brentwood​ located​ in very convenient spots. They have parking on all sides of the building​ and an ATM located in the front. I would not use another bank for my personal accounts. highly recommend​!

Great customer service. Efficient in opening accounts…read more Took the time to I needed to make smart decisions. Helped finish my app download and setting up access for online banking

My 93 year old mother took a CD last year and was charged $2300 for closing it out early with no…read moreinterest which I understand but a penalty was outrageous as she needed the money for emergency to help her granddaughter. The man in the picture even admitted that he did not explain the penalty to her, but said he should've read the terms With no compassion as the manager, Andrea was no help have contacted the district offices and seek legal action after their crook

I had to get some change for laundry. I came late afternoon, but service was quick…read more Maybe I was lucky? I had great customer service. Was quick. Parking wasn't bad.

FUCK CHASE. I would never choose to open an account with this ridiculous bank ever again. There…read morehave been several times when I've tried to deposit a check they say that it will take 24-48hrs but it ends up taking up to 4 or 5 days for it to deposit into my account. Figure your shit out as a company. If it's going to take that long then be upfront about it.

iman went above and beyond for me. i was at pittsburg. she was filling in for soneone and had…read morecomputer triuble but it didn't slow her at all. all the staff is helpful and kind. i haven't had a bad teller since i left bofa. brian d.

Opened my account a year ago, just closed it , hard to see a banker, not a real friendly…read moreatmosphere. Had plenty of of money in two separate accounts and refused to honor a check , that was the straw that broke the relationship. Moving on

Fremont Bank has always been professional and easy to work with. Over the years I've had savings…read moreacct, checking acct, and even a home equity loan at reasonable rates. I've been with them for years and very happy.

Excellent ongoing customer service, with multiple mortgage options at no bank charged cost…read more Excellent CD rates, and so much more. This bank is family owned and strives to give excellent services, rates and customer service.

Always a pleasure to do business with. Very polite, helpful and know me by name…read more Ecc bank is the best decision I have made,and will never go back to bank of america. If you are looking for a professional polite bank,you will not be dissapointed with ecc!

Do not use this bank for your Business Banking, they are so backwards. No one to answer even a…read moresimple question. The bank needs to be updated as well, looks like it no not been undated for years.

Amazing customer service the security guard is a great guy I've had a great experience with this…read morebank. The staff is consistently professional, friendly, and willing to take the time to answer any questions I have. Every visit feels efficient and organized, with little to no wait time, and I appreciate how smoothly everything is handled.

Excellent service today! I came in to make my first (of many) car payments on a new auto loan. Was…read moregreeted upon arrival and helped right away. I was able to make my car payment AND set up auto payments via ACH for future payments. Also appreciated how the teller requested to see my ID and include a better scanned copy on account. (Seems the way car dealerships process their paperwork, the CU's get the short end of the stick with ID imaging.) This is a close, convenient location to my residence and will definitely be back in the future for help. Oh! And the security guard on site is very nice as well!! Thank you so much for all the help!

When I moved from San Francisco to Discovery Bay 7 years ago, I was surprised to find this branch…read moreoffice relatively close to home. I had expected to have to travel to Concord. Every time I stop by for a transaction, the visit has been excellent. The office is clean and well staffed usually with 2 windows open and a loan officer. The employees are most helpful and courteous. I've been banking with Unify (previously Western Federal Credit Union) for close to 40 years.

The Customer Service at UNIFY Sand Creek location is exemplary ! The staff member Heather, is what…read moreany business should want to represent their company. Heather is honest, thorough, detailed and brilliant at her job. The other staff members Debbie, Dave and Aaron(?) were knowledgeable and did everything collectively as coworkers to help us navigate a very serious matter. The respect between them must make it a joy to work there. You guys are amazing!