On Friday 5th I called to get a auto quote. The secretary took my info and said the agent would get…read moreback to me. Here it is Tuesday and no call back. She must not want my business.

I recommend this insurance company to everyone I know. My family has been working with Chris Green…read morefor years and I do not have one bad thing to say. Tami has been amazing too and can always find a policy with rates lower than anyone else around. I am great I found such great group of people who are always ready to answers questions and help!!!

Excellent Team that's totally tuned in to my needs concerning insurance…read more Over the last 15 years they have gone the extra mile to give support.

I was very disappointed in dealing with this agency. Mallory did not tell me the truth about how…read morethey work and then quoted 170% higher rate than I currently have. Very sad indeed!

Customer service They're working performance…read moreI took them 3 months to take care of my insurance claim and they didn't even help me the full amount

I'd read positive things about Alley Insurance on Portland Reddit, but I wouldn't recommend him…read morebased on my experience. Barry was initially great about calling me as soon as I submitted an online quote request, and after a few questions over the phone, he told me he'd follow up the following day with some potential quotes. He didn't follow up the next day when he said he would; he followed up the day afterward, and told me only one insurance company he worked with would insure my house due to my two prior claims, and he named a price and said that in order to move forward that I'd need him to come by to schedule an in-person visit. I asked a few follow-up questions, since his email didn't include any details about the carrier or the type of coverage included in the price he quoted. I also had questions about what he'd be looking for on his in-person visit. Barry's email response didn't include any answers or even acknowledge my questions--only sent me a link to schedule an in-person visit. I replied again, asking for some follow-up on my questions before scheduling a visit. In response, Barry emailed back and told me that "with the information given and the pictures of your home in the trees, your higher risk property we are not able to bind coverage on at this time." This directly contradicted his previous email quoting me coverage with all the same information I'd already given. I emailed a final time asking for further clarification on what he meant by "high risk home," so I could be aware of this as I continued shopping for insurance, and Barry never responded. This entire process felt incredibly unprofessional. Barry made me feel like I was doing something wrong by asking the most basic questions--even though the entire benefit of going through an insurance broker is that they're there to help answer questions and find you appropriate coverage. Would not recommend.

I bought several policies (home, auto, earthquake) from Kim Hanlon and really felt well taken care…read moreof during the whole process. Their rates are more than competitive and the coverage beat what I had before when working with a large national firm. Highly recommend Timmco.

I have been with Timmco for 35 plus years. Never remember being informed that they merged or…read morepurchased by Liberty Mutual. I have only filed a claim one time maybe 30 years ago. Maybe it is the new way for insurance, my local new rep shuffled me off to someone at Liberty Mutual. I have Safeco insurance? I don't like not having one person locally handling my claim from start to finish.

Sent him a short note today (1/24/24), called me back promptly and answered my questions. Seemed…read morevery professional.

An EXCELLENT agent makes ALL the difference. I changed agents over 2 years ago and am so happy I…read moredid, because I like having All State as my insurer, but the agent I had was AWFUL. Once she got your business, she could careless if you needed any help. BUT STEVE JONES is awesome, attentive and wonderful! And Caity from his office is EXTREMELY HELPFUL and was wonderful person to do business with.

Great company, spoke with Steve, he was very knowledgeable about different plans that are offered…read more Ended up getting a new home owners policy and moved my car policy to his company. Im a bit of a challenge... I dont have any credit, on purpose.. challenging in the insurance landscape... Steve was up front and honest with me about how it effects me and the best solutions in moving forward. I would recommend, this company to anyone who has a hard time coloring in the lines... Ive had awful experience with insurance companies in the past. With automate i understand my coverage and ways to improve.

I've had the pleasure of working with Steve and his crew for years. The customer service and…read moreknowledge is above and beyond any I've ever had. They are always friendly and quick to answer questions. It's always nice to have a calm voice on the line during what can be a very stressful process. In the past I've felt like my insurance representative is working against me, never the case here. They have completely earned my trust with their overall transparency in conjunction with quick and clear communication. Very happy customer here!

Kerry is an absolute pleasure to work with and as professional as they come. She is very…read moreknowledgeable and always available. Any time I have a question about my policy or need information about additional coverage, she always takes the time to explain everything. She also has the best rates which is a plus. I will continue to work with Kerry for many years to come!

Kerry is our exclusive business insurance representative. She handles our liability, fleet…read morevehicles, bonds in both states, tool coverage, the whole shebang. Now, while any agent can (or at least should) write a policy, Kerry stands alone with her knowledge & determination to protect her clients proactively: she answers all our questions, makes sure we understand the nuances of our policies, & frequently checks up on us to make sure everything is going alright. The amount of free consultation hours I get alone would be worth a few extra grand. We are happy to pay forward for the entire year just for that. In short, Kerry is the best & we will always refer anyone who wants the quality & value we have received to her.

First impressions are important. it is bad manners for a new customer at an insurance agency to…read morehave their car stolen during the first month. Pickett Insurance handled this with grace and great service. That was many years ago. We have continued to be impressed with the quality of the companies they represent and their own prompt attention to any questions or concerns. Our current agent is Kim Waller. Every year at renewal time Kim has done a careful review of our policies to figure out which company can offer us the best coverage and service at the best price. "Careful Review" does not mean a few minutes in front of a computer screen. This year Kim spent hours and hours on the process. In a number of phone calls she explained the pros and cons of switching from our current insurer to another company. We ended up saving $1000 by making the change.