This is my go to for anything I need in terms of jewelry repair. They are always accommodating,…read moreseemed priced to the market norms, and turn around is timely. The lady who does the repair and creation is very thoughtful in her suggestions. I bought the Lifetime watch battery, and love dropping my watch by for a battery change while I browse or shop nearby. I've purchased a few less expensive new pieces here, but I always window shop while there. They have a surprising variety of items at a wide range of price points and have ordered an item for me before also. Give the locals an opportunity to earn your business before going to the 'big box boys'.

We've purchased one of a kind pieces in sterling silver from this jeweler that express designs near…read moreand dear to our family (religious symbols and UofA symbols). These have become instant classic pieces and the kind of quality, craftsmanship and look that they will be passed down through the years to come. These prices are what one would expect to pay for high quality, custom pieces and the service at the store is excellent. We are customers who will be back again and again!

So happy that I decided to take my broken chain to Underwoods fine jewelry. I thought I was about…read moreto pay a lot of money to fix the clasp on my gold necklace and they actually fixed it for free. I will for sure be going back there! Very nice people there as well.

My ring was custom created to my design at Underwood Jewlers even after we moved to San Diego, CA…read more First ring was purchased at Underwood's so we felt safest sending it back for the redesign. Since my parents lived there I had my dad pick the larger dimonds and they did an amazing job with my recreation. I have had to send it back 2 more times for repairs. One was from a fall I took and the other was to fix the bezel settings correctly. I took to a local shop to fix one nd never liked the result. After the second bezel setting was failing, 14 years later we decided to have it fixed correctly. A little hard dealing with it long distance but they understood what I needed and was able to take apart and fix correctly. I even asked them to move up completion a month since we would be in town. No problem at all. Very easy and fun to work with and the quality of their work is the best out there. I would recommend them for all purchases or repairs. Cary was so helpful and Kale caught an error in the first design and fixed it with out me even asking. Would have been hard to explain but since he took it all apart to fix he noticed the detail putting it back together. Even a small detail was caught which confirms their attention to detail is far the best. Thank you and it was pleasure meeting you both.

Good clear explanations, good value. Very efficient help, only charged for services I used.read more

I sold high end jewelry for 17 years and when I walked into Romance Diamond Co. I could tell that…read morethis store knew quality. After speaking to the jeweler there, I realized what a gem this store really was. Romance Diamond Co. is a one stop shop for Jewelry repair, jewelry appraisals and is the only store in northwest Arkansas that sells Tag Heuer which is a great Swiss watch. All of the custom jewelry is done in store which allows them to do it at such a great price. I would highly recommend this store to anyone looking for quality jewelry at a great value. Romance diamond company is a beautiful boutique style jewelry store located in the beautiful, Three Sisters Building , on the corner of 248 W. Dickson St. and Rollston Avenue. There is a parking garage in the back for easy inconvenient parking.

Great owners, I've been doing business with them for years and they've always been fair with…read morepricing and are willing to work with you!

I've been in here a few times looking for a weed whacker but decided to buy a new one instead…read more Seems they were wanting a new price on a used one. Both times I've been in here looks like junk to me. They mostly are in business for the jelwery n the guns. They seemed uninteresting in my business so I just left.

She said, YES and she LOVES the ring!! Cory (Goines) is absolutely amazing; he carefully listened…read moreto each desired detail to design the perfect engagement ring and the finished ring was even more beautiful than expected! Cory also ensured we received the ring on time; before a secretly planned engagement trip that was fast approaching. Cory, we appreciate you, and Mr. Don too for taking such good care of us. If you want a perfectly designed ring (or other jewelry), this is the place to be! We're customers for life! In fact, we'll see you soon for the wedding bands!

I was recommended to come here from a few people to get my ring cleaned. I am ashamed to say it was…read morebeen many, many years since I have taken my wedding ring in to get cleaned. I also needed to get some links taken out of my new watch to fit my wrist better. They have wonderful customer service and very knowledgeable staff. Their selection of jewelry is great and beautiful. They also have a good selection of men's rings. They cleaned my ring and took links out of my watch in a timely manner. I had a few other errands to run nearby, so I walked to those places and by the time I got back it was all done - about 20 minutes is when I returned. I was ready to pay, but to my surprise they did not charge. Very nice of them and I will definitely be back to make a purchase sometime!

My engagement and wedding rings were purchased here. Recently, I dropped off a couple items to be…read morerepaired. Excellent work and not overpriced.

You could not find a more competent and professional jeweler. Barry makes exquisite custom jewelry…read more Don't hesitate to use him. He's the best of the best.

I was hoping to find a good local shop and I have. 3x deals to date, even through the metals…read moreinsanity for the past year, all went well.

Absolutely the BEST gold and silver shop around!!! They pay the highest for gold and silver, and…read moresell at the fairest prices. They always have a lot of coins to look through. 10/10 recommend!!! 1

I've made a few purchases from this jewelry store over the years with little or no problems…read more However, the store has downsized and moved up the street to a much smaller location. Having had prior experience with them I recently took in a broken gold necklace for repair. After several weeks without any calls, I stopped in only to find that the necklace had been sent off to repair and not yet returned. After about 2 weeks I stopped in again only to find still no return. I directed the clerk to recall the item from repair, and I would be back at week's end to get it, repaired or not. About 10 days later I stopped in and retrieved the broken necklace. No mention was made why the item hadn't been repaired. Needless to say, this business will NEVER see me again for any reason, nor would I ever recommend anyone to deal with this business.