Very helpful when setting up my appointment and I was glad they had a drop off box to leave my car…read morethe night before. They kept me informed of their findings and the cost was not what I expected, much less.

E. Wood Local Guide·33 reviews…read moreI brought my toyota rav4 in for an oil change and to check brakes for frequent grinding when coming to a stop. I called about 5 hours later to check the status and was told oil change had been completed and waiting to check brakes. A few minutes later I was contacted that my car was ready with no problems found. He explained that there was over 60% of the pads left in the front and 80% on the rear. That would be fantastic news if the brakes didn't grind! They test drove and couldn't duplicate the problem. The problem did continue for me driving home. I appreciate they didn't want to do work that wasn't necessary, but service advisor did not care to listen to what I thought might possibly cause the noise. I explained my car had previously been in an accident and had front suspension parts replaced. I suggested it might possibly be a loose pad or calipers loose or hanging up but he blew it off as a sensor. I didn't get the feeling that my problem was worth looking at beyond checking the pads for thickness and diagnosis fee. I basically was charged 204.00 for an oil change including their 3.5% credit card use included. After using my debit card I noticed the fee so changed and wrote a check for 197.00. Maybe it's me, a little confusing thinking debit card is the same as cash (most places). They did however only refund 197.00 of the 204.00 charged. So we are back to 204.00 for an oil change (to be fair, I got my preferred oil) and to be told my brakes are great. I have had people recommend your shop to me in the past and decided to give your shop a try with my brakes issue, but will never recommend or be back. Enjoy your 7 bucks credit card fee you kept, it will give me enjoyment in telling everyone I can of my experience and waste of time and money using your business. Update: I did reach out to Doug, but after emailing back and forth I am unsure he understands my frustrations of getting my brake problem blown off. It was my understanding I was paying for a true evaluation of what is causing the grinding noise. What I received is a free tire store look at the remaining brake pads. My option is they just don't care to do anything beyond the quick and easy $$, or care to listen to their customers. I never plan to return, trust is gone.

Friendly service. Very thorough. They picked up on issues that other mechanics missed. The work we…read morehad done was specialized so I can't compare with other mechanics regarding cost. I am satisfied with the quality of the work. He asked me to check in at 1000 miles to make sure everything is good, which I appreciate. Parking is an issue. Bring your best three point turn. :)

I didn't like waiting 2 months for my car to be fixed. I didn't feel like the job was done well, I…read morewon't go there again.

I took my Honda Fit to Straightline Automotive for replacement of two damaged studs, new BFG tires,…read morebalancing and a four wheel alignment. They got me in even though I was a walk in. That was cool. I had no expectations of getting it done the same day but hallelujah! They did it right away. And it is a splendid job. I have only been there once but you can bet I'll be back.

They have been so helpful with our vehicles. We farm and are pretty rough on the vehicles. They…read morejump on our urgent issues so we are not down without a vehicle. Very friendly staff! Someone always there at the front to meet you.

Had a phenomenal experience buying my new Mazda with Brandon. I was nervous going into the process…read moreabout getting pushed around or manipulated....dealers have terrible reputations! But not superior and Brandon. He was a joy to work with, took his time explaining things to me, answered all my endless questions, and kept me well informed on the arrival of my new car. In the end, it was just less than an hour at the dealership to sign paperwork and drive off. Truly an incredible, almost peaceful experience. Cannot recommend Brandon and the entire Superior team enough!

After sitting for four hours, and the last hour trying to get numbers. The manager finally came to…read moreus and tried to low ball us and saying he was giving us a good deal. They made us pay $180 just for them to see what happened to our car. it was something in the motor and they said it was going to cost 3000$ but we looked around and asked and all sources said about $600. I would definetely NOT recommend this dealership.

I'm extremely happy with Wilson's Mobile Mechanics. The couple is super knowledgeable and helpful,…read moreand I'm really happy with the quality of service. I have a really old car whose history I don't know, so I've had them work on a couple of issues, and now my boyfriend's truck needs new brakes and they're who I called immediately. Highly recommend!

good people ! They treat you right! Great customer service! Been going there since they have been…read morethere!

The customer service was good but the prices are high for some mechanical fixes. Other people…read moredisagree with their front end repair diagnoses.

Huge thanks to the technician and entire crew at Credence Automotive Repair. We came in from out of…read morestate for a pre-purchase inspection, and they were absolutely outstanding to work with. Cody did an incredibly thorough job on the inspection and took the time to clearly walk us through what he was seeing, including photos and explanations that were easy to understand and genuinely helpful. Matt and Ronnie were also great to work with from start to finish--professional, responsive, and respectful of our time. There was no pressure, no upselling, and no shortcuts. Just honest, detailed work and clear communication. You could tell the whole team genuinely cares about doing the right thing for the customer, even when the outcome isn't a repair. If I lived in Rogers, this would be my go-to shop without question. Can't thank Cody, Matt, Ronnie, and the rest of the team enough. Highly recommend to anyone looking for a shop they can trust.

got estimate, for spark plugs and coils $1700 I did it myself for under 400 took me a hour and a…read morehalf and I'm a average mechanic

Now here's a great place! I'd rather like the remote approach to communication through the…read moretext/online chat service they use. The only hiccup is that you don't get notifications if they message you back unless you go and check the page yourself. That being said, the service was quick and trustworthy. Even after taking the car from this shop to another, just to get an alignment and finding that there was a hidden issue, the team abs very understanding, apologetic, and took care of the problem right away. We then looked into future repairs that will need to be done, and I was quoted for that very quickly. I will most certainly be returning to this location as I've been looking for a shop that I can trust with my car for as long as I have it. That time I may only be another three years, but now that I know I can trust this shop, I'll be returning for every major service that pops up.

Shane is a master at his craft, the only one to notice our problem after my wife told the BMW…read moreservice department located in Bentonville, AR several times of her problem over the last year. It's no wonder Shane has won several awards in both state and national automotive skills competitions. Shane is also an ASE Certified Master Technician, which I doubt the official BMW service department even has one on site. I do not know Shane, never met Shane... simply getting this info from their "About Us" page on their website. Back to BMW Service Department in Bentonville. Service department response... nothing wrong with-it ma'am... you need to let your engine warm up before driving it, like she's an idiot or something. All the BMW service department saw was an attractive blonde woman and didn't even give her the respect to really diagnose any issues. Anyway, that's a review for BMW in Bentonville, AR, not Alternative Beemer. They are the best in the NWA area. Shane found our issue when all we did was bring it in for an oil change. Although it hurt to drop an unexpected almost 4k to repair the issues (oil change, bleed breaks, water pump replacement, thermostat replacement, valve cover replacement) it was nice that they found it and recommended what needed to be repaired without pressure in doing so. We also have an oil pan gasket leak but will need to save the 2k to repair that. They have a pretty nice system with pictures, and you can do everything online, even message the service manager Jim, who is very friendly and patient in explaining issues. I will never take my car to the dealer service center again... Alternative Beemer is the way to go in the entire NWA area! Seriously, if you live in Rogers and surrounding areas, take your BMW here and you will be glad you did.