Great Customer Service And Resourceful Options For All Banking Needs; ThAnkhs Sylvia!!!read more

Worst ever. Consistently applies payments wrong and is unresponsive. As often as payments are mis…read moreapplied it seems like they are just trying to find ways to apply late fees and add interest to accounts. Branch hours are extremely inconvenient and they often are closed during normal business hours. Do not recommend

The Mortgage Gallery is amazing. Mike Banes and Shelly took great care of us. We've worked with…read morethem multiple times and each one is an easy, no stress, on-time process. We recommend Mike to all our friends and family.

From the owner: We help our clients find the right mortgage product for their specific financial goals.read more

Christiaan Scoggin is a detailed and patient Mortgage Loan Officer. We are a first time buyer and…read morefirst time applicant for a home mortgage. If you gave him a detailed background and thought of yours, he would provide a decent and correct recommendation. The preapproved letter is very efficient on closing the deal in no time. I recommend Christiaan 100% for sure.

Christiaan Scoggin was extremely helpful in processing our loan. He provides excellent customer…read moreservice and is very thorough in answering all questions.

I found these amazing folks after looking at the reviews on here of many other lenders. It appeared…read morethat some of the most advertised companies on TV had the worst reviews and horror stories. I quickly realized that Brent's 5 star review history is a real rarity in this type of business. Brent's team worked hard to make us feel like we were buying the most expensive house on the planet. Anytime we had a question no matter how big or small we got an almost immediate response. They gave us all our options in financing our new home and took the time to explain to us the pros/cons of each of them. I have zero hesitation in recommending them to anyone looking to purchase a new property. When the time comes (many, many years from now) that we are looking to purchase another home we will definitely give Brent a call.

Justin Smith helped make our home buying process very easy and efficient. I shopped around a lot…read morewith a variety of lenders and none of them came remotely close to the client service that Justin provided. While other lenders were reactive, Justin was proactive, always available, could always explain things clearly and timely, and provided very competitive rates. Our closing process was smooth and easy. Definitely recommend to anyone looking for a great lender.

Mark and the team at Prime were fantastic throughout the homebuying process. My 2nd deal was a…read morecomplicated and long short sale and Mark was highly effective throughout the entire process. Easily reached, direct and clear communication, timely, accurate, and informative are all apt descriptions of my experience. Mark was able to take very aggressive timelines imposed by the sellers lenders and guide us to a fully funded closing in less than 30 days! Very impressed with the service and successful closure. Thanks Mark and Team!

Mark is truly the best of the best. He will shoot you straight and make sure you are fully informed…read morewhen you are making the largest (and most stressful) purchase of your life. If you are looking for a true advisor through the entire home buying process, Mark is your guy. He has tons of experience and an excellent team. I've called on hundreds of loan originators throughout my career in mortgage and no one compares to Mark Raskin. He is a wonderful human being who truly cares about his clients and does everything he can to get you the very best deal. I have worked in the mortgage industry for 15 years and have seen every type of loan originator there is. Mark sets himself apart with his service, experience, and expertise. I can count on one hand the loan originators I would recommend to my family and friends and Mark is number 1. If you are thinking about buying a home, call Mark. He will be helpful, he will be kind, and he will advise you every step of the way.

Looking for superb loan service? Look no more…read more Stop looking for any other loan provider in DFW, Josh Campbell and his team are the best in the business. As a first time home buyer (in September of last year) I was a tough case, with a plethora of questions, and multiple setbacks. Josh and his team were patient, thorough, responsive, and informative. I'm a very detailed oriented person who likes to understand the process and to know the back story to the numbers that they provide; Josh, multiple times, called me, responded quickly, and even had an hour and a half conversation with me to explain situations within the loan. He fought to get me the best rate available, running the numbers through multiple systems and situations. He has a bulldog mentality, and will fight for you to get you the best deal you can get. I could not have been happier with my loan process. Josh and his team will guide you through this arduous road with a steady hand.

Josh has helped us refinance our mortgage and help reduce our monthly payments with a great…read moreinterest rate. Great person to work with.

I had a question on an FHA loan. I'm the seller, not a buyer, so there was no business reason for…read moreDe Anna to spend time researching to answer my question and call me back. This is outstanding service in my estimation. God bless them.

Dear Rick, DeAnna, Natalie and everyone behind the scenes working to help us,…read more This is my 7th house purchase in my lifetime, I must say you all were a complete joy to work with every step of the way. Always great communications, not too much, just the right amount of advice and guidance. You all are the best, I thank you so much. Anything I can do to further endorse your business please let me know. Have a great day, you made our home purchase a joy.

This company is run by scumbags. I tried to sell my home and Mr. Cooper Mortgage sabotaged the…read moresale by "losing" paperwork, delaying action until the buyers got frustrated and walked away, and lied to my realtor on numerous occasions. I am a veteran with 100% disability rating for PTSD and dealing with this company has been nothing but emotional trauma for the past two years until my wife and I gave up and let them foreclose on the house which was their intention all along. There's a reason Mr. Cooper Mortgage mutes all replies to its social media accounts. How this company is legally allowed to do business anywhere is beyond my comprehension.

Complete liars! I would never have chosen this mortgage company if I had read the reviews first…read more Anyway our mortgage company sold two of our mortgagees to them last last year (our home and a rental we own). The transfer process went pretty smoothly so I thought this was going to be a pleasant surprise. We were actually in the process of considering a HELOC to pay off some other debt so when they reached out with a pre approved offer, I bit and decided to check further into that. Well Richard Galindo and I went through the motions over the phone to see what their offer was and if that was in our best interest since we were just barely in the process of considering this when contacted. Probably about 30ish minutes on the phone and me answering questions about assets and income, the standard stuff, and ultimately didn't happen. In this conversation he very clearly explained the meaning and said he was doing a "soft credit pull" "which wouldn't show up on our credit", so I verbally authorized. About a month goes by and with a little research we decide our credit union was the preferred place to get a HELOC and begin the process there. Right off the bat I am asked "why did Mr Cooper pull your credit last month". Since this isn't my forte, I immediately recalled the explanation about it not appearing and shared that with our CU. I get an email solicitation from the same Richard Galindo from Mr Cooper. I responded to this email by asking why did he so emphatically state and explain the soft pull only to do differently. He responded that I was mistaken and that was probably because I could see the soft pull on my credit but others could not. I responded again by saying "then why did my CU just ask me why Mr Cooper had inquired on our credit lasts month?". For someone who typically responds immediately, he had no response whatsoever. I waited a week or so, reached out again in case my email wasn't seen or something and was again not responded to. So my next email went to the general Nr Cooper customer service inbox with Richard copied. That got his attention and he responded that his boss had listened to the recorded contents of our call and he had said nothing about a soft pull and I had authorized the other type. He included about 10 lines of our transcript where I answered in the affirmative, with three minutes missing between his question and my affirmative response...out of a 30ish minute call. I responded to both Richard and his "boss" whos information appeared in the transcript along with him stating "you're covered" in his response to Richard along with the selective parts of our conversation with HUGE gaps in the conversation and about 1% of the convo highlighted by asking him to send the ENTIRE transcript because this is a false portrayal of our conversation and I certainly didn't just make up the terminology "soft pull" or the meaning behind that. Remember Richard reexplained "soft pull" in a prior email with me? Well back then he doubled down and reexplained in writing until I proved him wring by telling him a lender is who asked me about it so it was definitely visible on our credit. Now he says he doesn't really recall our conversation and just explained soft pull because he took my word for that terminology but it didn't apply here he had since learned. If this is his job day in and day out, wouldn't this be the case all the time and not subject to change from one conversation to another? After me asking for the WHOLE transcript because I 100% know it would prove what I'm saying without a doubt, guess what? Again no response from either...because they didn't expect me to notice the time stamps, I suppose. Silence for 10 days so far since I asked for that. After this behavior, I looked at their Facebook page where they have turned off comments after hundreds have shared stories of shady practices. HUNDREDS! Everything is negative...EVERYTHING. Any company with any customer savvy knows you don't delete negative reviews, turn off The ability to review or remove comments because it is the same as admitting shady dealing and bad practices. About sums them up. They are crooks, liars and totally unprofessional. I would LOVE to be able to post screenshots.

In my life I've never dealt with such ineptitude. Stupidity. Their service is horrible. I was…read morerequested paperwork. Submitted, 4 days later they ask again. So now I'm not only 4 days late the Monday was a holiday. Oh let's not forget my agent had to leave for 9 days. And no one picked up a piece of paper from her desk. So yes another 9 days away. Just asked for more paperwork for another matter. I explicitly told them I do not have a printer. I told them what they require I do not have nor will I till next year. Pure idiots.