I messaged on Saturday via Yelp and after a first automated response was still awaiting feedback by…read moremidweek, and I already had quotes from two other businesses by that point. When I did finally receive a response, they told me to reach out directly via their website which puts into question the status of the Yelp Guarantee for going through the Projects process. This seemed to indicate to me that the text in their automated response on Yelp Projects has not been properly updated to reflect how they want potential clients to request estimates. I can appreciate they have a lot going on but if this is how they treat you when they are actively courting your business, I find it difficult to believe they would be much better once they have already secured it. FOLLOW-UP PURSUANT TO BUSINESS RESPONSE: I appreciate the nuances of the Yelp Guarantee may be open to interpretation in terms of when it applies. That said, if the business chooses to be included in Yelp Projects, they should be willing to handle requests therein or at least set up a consultation through it, otherwise the Yelp Projects $2500 guarantee may be in jeopardy. The additional response from them indicates that only a quote is required to seal the deal so to speak, but I did not receive that at the time I was asked to reach out via their website, so it is entirely possibly they would have applied this later and be within the terms of the Yelp Guarantee. I have no way to know if that would have been followed since I did not pursue further contact with them after that point, though I will give them the benefit of the doubt that they would have made good on the guarantee through the process or through their business insurance if a work quality issue has transpired. When I initially made the request I had a two week span of availability for the actual cleaning to be done (though I mentioned ideally this would be to action the following week), and only because Juliana's took 3 business days to get back to me to tell me I should reach out directly did it appear to be an "expedited request". I am glad they have so much business that they can afford responses like this and be unavailable for service but if this were the case then that would have been a benefit to know from the outset so that I could have ruled them out as a candidate immediately. Considering most folks don't have more than a few weeks between closing on a house and moving in, and I personally reached out to them a day after my closing, I do not see any path I could have taken to reach out to them sooner. Juliana's notes in their added response that I did not actually enlist their services, which is true, though Yelp policy is that a review may take place so long as there was a consumer interaction/experience, which there was in this case.

Ritzy and Sandra did an absolutely phenomenal job. Our house honestly hasn't looked this clean…read moresince the day we moved in. We have a long-haired German Shepherd, and his fur is always a challenge -- but after they finished, there was no trace of a dog anywhere. I was genuinely amazed. They were thorough, detail-oriented, and clearly took pride in their work. Every room felt refreshed, spotless, and thoughtfully cleaned. This was a true deep clean, not a rushed surface job. 10/10 experience -- I would absolutely request Ritzy and Sandra again and highly recommend them to anyone looking for top-tier cleaning.

A very positive experience here after such a disappointing one at another cleaner…read more Though it's a downtown location, they offer free pickup & delivery. The hours are excellent, from 7a to 530p Mon to Fri. This is a family owned and operated business and they own and operate the plant so they can guarantee the quality of their work. Ms Kim & Cindy are friendly and professional and very accommodating and pleasant to work with. They also do alterations and their prices are published and quite reasonable. There are no surprises here, just good service!

We hired Elite Cleaners to clean and wax our office floor and couldn't be more pleased with the…read moreresult. They are punctual, professional, friendly and thorough. The pricing is extremely competitive, and they were the first to respond with pricing, insurance and documentation when responding to requests for bids. I can't recommend them enough.

Had our first clean today. Amazing! Girlfriend cried from joy when she saw the results!…read more Had our common areas dusted, picked up, vacuumed, and mopped and our bathrooms cleaned. Fantastic value and results.

I hired Keylas Cleaning for a move-out cleaning and they did an outstanding job! The place was left…read moreabsolutely immaculate. What impressed me most was their attention to detail, they thoroughly cleaned every area, including spots I didn't even think about. She was also very friendly. Highly recommend if you need a deep clean!

My daughter, to say the least, has problems with organization. She would dread going home to her…read moreapartment because she would never put things away. I saw on the website of Rosa Cleaning Services that she specialized in helping individuals who have problems with both organization, and keeping their apartment/home clean. On her website Rosa provided "before and after" pictures of her work. The before picture looked like a typical guys college frat room apartment mess; and the 2nd photo was the same living space but with everything in its rightful place. I thought to myself, this is the person my daughter needs to help her with her apartment. My daughter just sent me a video, and was squealing with joy that her apartment, after Rosa finished with it, looked like a hotel room. If Rosa can turn my daughter's apartment into a, "hotel room," she can do anything.

What an amazing experience! From initial communication through our first cleaning experience,…read moreIsabel's team has been truly a blessing for me and my 83 year old mom. In this crazy world it is a relief to find trusted, dedicated professionals to help make life smoother. Very clear communication, highly responsive, on time. Extremely thorough and frankly went way beyond my expectations. Our house looks so much better! Very grateful for this family and their service excellence. We have asked Isabel and her team to come back in a few weeks!

The cleaning today was the best anyone has ever cleaned my home. Jose listened carefully to what I…read morewanted done and when they finished, everything was sparkling. Very pleasant and professional.

AM cleaning does a great job cleaning,but they have problems with good customer service. I fired…read morethem because of poor customer service. They will charged you 70 dollars if you cancel after 24 hours which I can see. What they did to was they got held up on a job. They did not notify us about not showing up. They should pay us but they won't.It is bad business to do people that way. They had another day they didn't show up;no phone calls nothing. I would use someone else if I were you.

I reached out this morning needing a deep home clean on a new home and they were able to send out 3…read morecleaners that day. Excellent work, definitely got out the animal smell left behind by the prior owner and wiped down the walls which another place refused to do. I definitely recommend, the cleaners and Jessica were extremely nice in person and on the phone.

I got a Full Home Cleaning for my house and let me tell you about it. It was amazing and they did…read morean excellent job on cleaning my house. It smelled great everything was so clean and I would recommend this company to anyone and I do. If you're looking for your next house cleaning services look no further because this is the one. I promise I wouldn't tell anybody any different if they we're not good but there better then good THERE AMAZING!!!!!

Do yourself a favor and look elsewhere. Lori was there for a "move in" clean as my husband ans I…read morehad just bought our home. She managed to completely skip the laundry room (told me she didn't even know we had one), didn't vacuum the carpets, did not clean out the dirty kitchen cabinets, and when she agreed (to my face) to wipe down the walls as they were dirty- she ducked out without touching those as well. She never once apologized for our experience, was extremely rude and dismissive, and simply told us that we could pay for another cleaning. We all have bad days where we are off of our game- I get it- but having a nasty attitude when confronted was simply too much. Again, go elsewhere. This company isn't worth your hard earned money.

Much better second time around. Whoever the guy was that came with the lady...kudos to you...he was…read morecleaning everything.

I've now used Lali's service a handful of times, and each time her staff over delivers--they're…read moresimply wonderful! My house sparkles. Starting this year, I'll have them come 1x/month. Highly recommend Lali's Amazing Cleaning Team!