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    NYC Surgical Associates

    4.1 (23 reviews)
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    9 years ago

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    Adam T.

    Thank you so much for the feedback, Maria!

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    10 years ago

    I had a great experience at NYC Surgical. Dr. Rotgans and staff are great and do their jobs well. I will be using them again.

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    Thank you, Enid!

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    Review Highlights - NYC Surgical Associates

    I saw Dr Bortecen to have some spider veins reHe was perfect: on time, caring, explained everything, was very experienced.

    Mentioned in 4 reviews

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    Jane Serio, MD

    Jane Serio, MD

    1.0(2 reviews)
    1.3 mi

    Dr. Serio was lovely but I waited over an hour for my first visit. She listened to my history while…read moretyping it on her computer. She assured me she would handle all of my refill prescriptions and I could call the office any time if I wasn't proficient on the portal. She was anxious to get to the next patient and didn't speak much. Her office staff seems overworked and hardly professional. They did not give her a message the first two times I called. My daughter helped me go on the portal to request a refill for my monthly medicine. It was sent to the pharmacy incorrectly and after 5 subsequent phone calls, 7 days later I had to call another doctor to send the correct medicine request to the mail order pharmacy. That office cost me additional money to fill the medicine and proved to have the most irresponsible office staff I have ever experienced. I DO NOT recommend Dr. Serio and am having all of my medical records transferred to a new Internist as soon as I see one next week. In my opinion, a doctor is only as responsible and committed to their profession as their selection of office staff and PA's. I would not trust my well being to her practice.

    My experience with the practice and doctor was nothing worth the visit. I went here because it was…read moreclose to where I lived but it was mistake to go somewhere based on distance not quality. It honestly a business priority office. Leave your well being at the door. The office staff were not helpful and did not really care for the patients and were not friendly the slightest. I came in for a yearly exam and spent 90% of the time with the nurse who was very sweet and friendly. But the doctor max 15 mins where she mostly asked more about my social/ personal life than my actual health. Than she left and didn't leave much of an impression about actually making a connection. I understand your busy and have other responsibilities but if I see you once a yr can you try to act like you care. Than it was back to the sweet nurse who did all the other tasks. That didn't bother me as much until I had to get paperwork done for work a couple months later. I am upto date with all my vaccines and already had my yearly exam. And she would not fill out a simple form because she needed to me in person and her rude MA tried to me with an attitude that its office policy and no other reason. Mind you my other office would just charge a fee or give me a more solid reason to have me visit. Not use a form as leverage to get me in the door. That in my opinion is cruel and unreasonable. I have never written a review prior but this treatment left me to go somewhere else for my healthcare. If you can go somewhere else where they treat you less like a sheep and more like a person go there.

    Ottavio Peter MD

    Ottavio Peter MD

    3.0(2 reviews)
    2.2 mi

    Dr. Ottavio should be sued for malpractice. He is terrible and doesn't take his patients seriously…read more Avoid him like the plague. His office is horrible and his assistants are of no help. According to his records, I stop breathing in my sleep several times a night - but he has made no effort to get me in touch with a cpap machine supplier. My kids have informed our family lawyers that if anything happens to me in my sleep, we will hold Dr. Ottavio and his practice responsible.

    Several months ago I began seeing Dr. Ottavio for my sleep apnea. I am SO glad I found him…read more Definitely the nicest and most caring doctor I've been to in a long time. I'm used to going to doctors who seem to have fallen into a daily grind of "processing" their patients through their machine of an office. But Dr. Ottavio really seems to enjoy what he's doing, and it definitely comes through in the quality of treatment. His assistant, Tina is also very friendly and has an amazing bedside manner as well. I never feel rushed which I appreciate. He takes time to listen to you and does his best to provide the best treatment possible. He's also not one of those doctors who books 5 people for the same time slot, leaving you waiting forever. I've never had to wait long at all to be seen. I used to drive an hour to the Pt. Jeff office, but am very happy that he now has a location in Happaugue as well which is much closer. I would highly recommend anyone who is in need of a pulmonologist or sleep doctor to look him up. You'll be glad you did.

    NYC Surgical Associates - medcenters - Updated June 2026

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