Vacasa (1950 NW Harbor Ave Lower Apartment "Cake by the Ocean")…read moreCheck-in: 4:00 pm Tuesday, September 3, 2024
Check-out: 10:00 am Thursday, September 5, 2024
Actual Check-out: 9:26 am
We arrived in Lincoln City around 6:15 pm and had a little problem getting the door open. After placing our backpacks in the rooms, we went out to eat.
Upon our return, we sat on the bed and were immediately overwhelmed by the smell of dogs. While I like dogs, I do not appreciate sleeping in the same bed as a dog, especially when the covers have not been changed.
The entire place reeked of dog odor. At around 8:30 pm, I called your 1-800 number, and the recording said it would text me a number for assistance.
Vacasa: Hi from Vacasa. Welcome to Cake by the Ocean. We wanted to check in and make sure our cleaning meets your expectations. How clean was the home when you arrived?
Myles: These beds smell like dogs. (Time: 8:12 pm)
Vacasa: Let me check what we can do here. One moment, please. (Time: 8:14 pm)
Myles: Ok. (Time: 8:14 pm)
One hour later, I had not heard back from your company. I texted again, asking if someone would bring fresh sheets and blankets. We started washing the covers ourselves so we could go to bed. I used an entire can of Febreze, but it did nothing to mask the smell.
Vacasa: I have notified the cleaning people, and they will reach out to you.
Myles: I was tired from driving from Seattle. At 10:30 pm, I texted that this company should be ashamed. I requested fresh sheets, and you asked if both rooms smelled like dogs. You replied that you had to check my ticket and told me to keep my line open. We washed the blankets with the dish soap provided. We have been coming here for 30 years and have never
experienced such poor service.
The refrigerator smelled, and the toilet in the main part of the house did not work. The sad part is that no one called us back. All communication was via text.
Vacasa: I'm really sorry to hear that the beds were not clean upon your arrival. That's certainly not the experience we want for our guests. (Time: 10:32 pm)
Vacasa: Our local staff has been notified. Rest assured; we will get back to you once we receive an update. (Time: 10:33 pm)
I never heard from anyone the next day. While we were at the water all day, we received a message at 12:31 pm from a male voice saying, "They did not say what you really needed, but call me if you need something." We were leaving the next morning. We were gone all day, returned to drop off some things, and then went out for dinner. The service was poor.
When we woke up, the dog smell was even stronger, and the toilet was still not working. I took a picture of it.
Upon checking out, I received two questionnaires asking about our stay. I mentioned the poor service, and today is September 9, 2024, and I have not heard a word from your company.
We checked into a hotel in Portland and had to wash all our clothes and shower to get the stench of dog off our bodies and clothes.
I love dogs, but I do not want to smell like them or sleep in the same bed they have slept in. The place was cute and in a nice location, but the smell was too strong, and I do not even have a strong sense of smell.