I took my Boston Terrier here when he was a year old, they dropped him giving him a bath and did…read morenot tell me. I got him home and he was limping, went back up here and the guy only said sorry I forgot I dropped him. My dog had to have surgery on his leg. I had to pay for the surgery not Westgate Vet. He hated going to the Vets after that happened to them and before he love going.

I had to unexpectedly put my 2 year old service dog down due to sudden paralyzation. She couldn't…read moremove, but still felt pain in her back and legs. She was unable to even use the bathroom, so I knew it was time. She would very quickly become more sick without using the bathroom. My vet is in Nashville, so I had to pick a place to sadly euthanize her. I picked Westgate because I had heard great things and they were the most affordable for this service. When I got there, I booked for the last appt of the day and walked into a procedural room to no one in there. My dog was dead weight and no one was in there to tell me where to lay her when I walked in. The vet didn't say a single word to me, never made any eye contact, and even referred to my dog as a he. I don't know the vet's name or anything because of this. It was like there was a wall up between my support system and I, and this staff. My girl was sadly stuck in the middle of this. He was calloused, insensitive and extremely disrespectful to me and my service dog. The vet also got frustrated talking to the vet tech because my dog's legs were stiff. He kept telling the vet tech to move her body around and I tried to warn them that her sciatic nerve was causing her extreme pain. Still didn't say a word to me. They were holding her up and she wasn't laid down until she was gone. She wasn't comfortable. The vet did it so quickly and rushed because it was Friday before Labor Day. That's all I can assume from his disgusting behavior. They didn't ask if I wanted to say anything or had any last wishes for her. No calming medication was administered before they put her down. She was scared and confused. I stopped them to ask if the pink syringe was "it" and the VET TECH responded quietly, "yes ma'am." So as quickly as I could, I made sure my baby was looking at me and I told her how much I loved her and how thankful I was that she was my service dog and seizure response dog. I wasn't told how quickly it would take effect or anything before it was administered. They walked out of the room and I spent maybe 30 minutes after in there processing what just happened and sobbing over my girl. The vet walked in and out awkwardly and at one point showed up to make it obvious he had changed from his work uniform to his regular clothes. Even walked in and out to get his phone. BUT never said a word. If he had been kinder, introduced himself, and expressed his condolences and apologized for the circumstances, I wouldn't be as upset. I understand some people don't want to be talked to during a time like this, but the LEAST you can do is show gentleness and kindness in these moments. As I walked out of the room, leaving my girl's body behind, the receptionists did express their condolences. I appreciated that, they seemed nice. I just stepped forward from my group that came with me and said, "take care of her, she was a service dog. Is there anything else you need from me?" They said no and explained when I could come by for her remains, and I left. I will be talking directly to the business when I come to pick up my girl's remains and telling them my frustrations. I'm not usually one to EVER write a bad review and give benefit of the doubt...but THIS was unacceptable. Shame on Westgate. To my Lulu, I'm so sorry you became suddenly paralyzed and got the diagnosis of a painful disease. You didn't deserve this. We were suppose to live many years together. You also didn't deserve the disrespectful procedure that Westgate provided. If I had known, I would've spent more money for a gentler, more empathetic service. It's now been a month without you, and learning to navigate life and my disability without you has been unexplainably painful. I'm just sorry I chose this place for our final moments.

If you want A Vet that will keep your pet healthy, then this is the vet to see. Dr Wizdom. My mini…read moreGoldendoodle is my best friend. She never leaves my side and puts a smile on your face every day. She has been seeing Dr Wizdom all her life and he has done an excellent job. When it comes to my dog's health, I don't look for the cheapest vet, I look for the best vet.

I set a business appointment with dr McGrath a week ago and when I came in for my set appointment a…read moredifferent front counter woman an older one canceled my set appointment with him and told me he wouldn't be interested even though I never got to talk to dr McGrath and she was very rude about it.

I took my cat here for all the kitten shots and basic kitten questions and the vet was so nice and…read moreanswered all my questions i asked was very thorough, was very gentle and caring for my cat, treated it like it was his cat. Very nice staff as well during the pandemic came out to my car and got him. Thank you guys for taking such great care of my cat Simba, he is a great addition to our family thanks to your special care.

Alpine Pet Care Center was the so called "on call veterinary" on a Wednesday evening. My dog had an…read moreemergency situation where he had cut an artery in his wrist and Dr. Trace Gorham REFUSED to see him that night. When asked why he would not see him he tried to redirect the question and would not give us an answer. My dog was loosing an immense amount of blood and it was expressed multiple times we could not find any other care. When we asked what to do next the he told us that he should be fine if we just wrapped it up for the night or take him all the way to Nashville. If I had not gotten help from the local Humane Society my sweet Dallas would not be here today.

I've been pleased with Greystone staff and Dr. Paxton. They are always available for MY crises…read moreregarding our "baby girl"!! They are a tad expensive but that may be the norm. I'm not sure.

It was unfortunate that they went from following safe COVID protocols to none at all. Went in for…read moremy cats appointment to find the lobby packed with unmasked patrons. The lady working at the desk offered to check me in from outside when she saw me at the door, but not entering. I noticed she was not masked and when I enquired if the staff were masked inside she said, "no, we don't have to". Her flippant disregard really caused me pause and I asked if all staff were unmasked including the doctors and she answered affirmatively. I canceled my appointment and will find another vet. So confused why a medical facility would have such disregardm for their patrons safety during the height of the pandemic.

The, staff are warm and compassionate, they always helped me with questions, what to do with my…read morecat. Dr. Redman and Dr. Daniel are professional, they took the time to make sure, as a cat mom, was informed and gave the right diagnose. There are fair with price. 5 stars. Highly recommend.Gigi

The staff couldn't be more accommodating and welcoming. Every vet I have encountered with over the…read morecourse of basically my entire life has been so nice & extremely gentle and sweet to all of my dogs & cats. I couldn't recommend By Pass Animal Clinic any more. 5 stars

I had no choice but to take my cat here when she got sick on memorial day as they were the bg…read moreemergency vet on call. I would have been far better off just doing nothing and staying home. We get there and they tell me it's going to be $1200 just to do the tests to find out what's wrong. Insane but ok. They then tell me they've found out what the issue is, and can treat her for ANOTHER $1400 and she will need to stay overnight. I'm not thrilled with a $2600 bill, but when given no option b and no other vets are open on a holiday, I'm like ok fine whatever, if it saves my pet i can deal with giving these people two months rent. Lo and behold, 5 minutes before their closing time I get a call- my cat is gone, + she got to pass away confused and with strangers. So to summarize I am leaving in shock (& debt) with my cat (who I could have just taken home to be with her in her final hours, but that doesn't bill as high) in a plastic bag. But hey, at least they sold another one of their credit cards!

I was so disappointed when this business sold to a corporation. I did not care for the front office…read morestaff and all of the changes that were made regarding many things without notification to customers. I decided to take my two cats to a vet that valued them and my business.

Ive been coming here for a little over a year or since I got my cat. Up until today I have not had…read moreanything bad to say about them. Today was different. I'm retired but my wife works. We only have one vehicle so it's difficult to get to anyplace during the day. My wife and I are trying to get into a different apartment but the management company demands a letter from our vet on our cats temperment. I asked the vet for this letter but was told I had to bring the cat in. This was a great problem for me but the people at our vet didn't care. On the phone I was told the letter would cost 28 dollar but after the visit we were told we also had to pay for an exam which brought the bill to 92.75. Really, this fro the people that tells me every time seeing my cat how great he was. I'm sorry but seems money is most Important to these people. My advice, find a different vet.

Dr. petersen is an awesome vet she is a down to earth no nonsense doctor who really CARES about…read moreyour pet and does not see you as a walking wallet, she will take your budget and work around it, if you want high priced, unecessary tests, go to a vet out of the phone book if you want exellent pet care and some one that really cares, go see dr petersen she is only open 4pm-8pm, mon-thurs, but she has an emergency number that gets answered, right away, no major wait time! my older cattle dog broke her leg, and dr petersen has been just wonderful, and she seems to be really concerned about morgan's well being! I will be taking all of my animals to Dr. Petersen as long as she stays in business!

Took off work to make sure and retian my appointment. I arrived on time per my scheduled…read moreappointment. Sat there 48 minutes and watched 4 other patrons bring in there pets and be escorted back . One after I'd been sitting there 40 minutes and 2 went back and left. Receptionist was rude. Prices are too high anyway and they don't send out reminders. Last time I'll go there . 3 years and then they disrespect me and more importantly my dog like that. Plus they charged me $30 one time just to have my dogs nails clipped and anal glands expelled. Went across town less than 1/2 mile and got it done for $10.00 . You lost a customer today which I'm sure you don't care now , but will when I leave you poor feedback on the next 11 sites I'm a member of that you CANT DELETE.

I couldn't be happier. The staff and vets are all friendly and eager to please. Their services are…read moreVERY reasonably priced and sometimes I've even been undercharged, based on their posted rates. I love that I never feel rushed and they'll take the time to talk to me until I am satisfied that I understand everything that is going on with my fur babies and what my options are. I would highly recommend them to everyone.

Dr. Hannah is so amazing with cats! We had an emergency and she was fantastic with our super…read moreskittish and neurotic tabby. We also have two Sphynx cats and she is incredible with both of them. I have total confidence in their services and everyone is always super nice to both humans and cats. I recommend them to everyone.

Dr. Snodgrass was exceptional and staff was very instructive and kind. Samson was not even shaking…read morewhen we picked him up! He has always been so at his old vet! I'm happy!