My daughter found the car she wanted (The Envista) at this location. We came in and everyone was so nice. Tom W. Was amazing!! He was funny and engaging. He even held pocketbook!! There were a few hiccups. Tom was patient. The team here worked together to make sure everything ran smoothly. Tom was multitasking: getting me a snack, making calls, doing paperwork, sending emails, getting the car detailed and filled up with gas to setting up the app!! Truly customer focused here! We had a great experience! If you need a car, this is the place. Tom, rocks!!! After the purchase there was an issue with the dealership processing the certified check. It is known that a certified check is a personal check that a bank has verified as legitimate and guaranteed to be paid. Well whomever processes payments at the dealer could not get the check processed through their system and began calling my daughter and demanding she figure their issue out. They stated the check wasn't valid and she needed to give them another check. My daughter contacted the bank and they told her that if the dealership was trying to process the check electronically that it would not go through, and they would need to go to the bank. Instead of doing that, they proceeded to contact my daughter, and it became unbearable. This was not acceptable. They made her feel like she had done something wrong, and this was not the case. We hope they figure out the process so this doesn't happen to another buyer. read more

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The manager was extremely rude. Extremely ignorant making comments about how it's his business and not ours when asking about pricing. Very unnecessary snarky remarks. read more

O'Neill I had not used in years due to the horrible experience with the service staff and bad service on my car. I had to go in for service a few times recently and on top of being treated just like I remember absolutely terrible my car was never fixed properly so I had to bring it to another GM dealership who treated me outstanding and actually fixed my car on my first visit. Please do yourself a favor and avoid this service center at all costs if you want to be treated with respect and get your car back actually fixed!!!!!!!!!!!!!!!!!!!! Additional update I just went and opened up the hood to check the oil and it appears O'Neill broke my hood struts so the hood wouldn't stay open. So in addition to them not fixing my car and not wanting to fix it after failing to fix it many times, they also break my hood struts, just wonderful! read more

service advisors are rude and have no problem solving skills. i scheduled an appointment two weeks in advance to reserve a loaner car and i come to my appointment just for them to tell me that they don't have an appointment scheduled for me nor a loaner car to give. i've had the car for less than a year and it already makes me wanna get rid of it only because GMC can't service it properly. read more

In September I had lower control arms put on. Was told that I needed to replace a motor mount. I called to have them order the part, I left messages on two different days still no callback. Finally, I was able to reach someone and they transferred me to someone who could help. I ordered the motor mount, it came in and I set up an appointment for service. I get there and I tell the service rep about the noises and he says it's the mount but we'll let you know if it's anything else after the test drive. As I'm going to checkout I asked him did they checkout the noises? He says, "we did the service on the part you ordered, we don't work for free." After paying for the service I leave the dealership and my car still sounds like the bottom is falling apart. Needless to say this company has gone down and I'm not sure that I'll ever be back. Mind you I purchased the car from them almost 8 years ago. I've also used them numerous times. Very disappointed and will never recommend them to anyone else. read more

I had to change the battery in the key fob. When I did, the fob had to be reprogrammed. O'Neil wanted over $100 to do so. When I brought it in, they were unable to reprogram the key fob and stated that the system would have to be replaced for a price of $400-500 dollars. When I left I saw that "Batteries and bulbs" reprogrammed keys and fobs. $64 later and five minutes I was all set. Makes me wonder if service at O'Neil's was either incompetent or dishonest. Will not ever return. read more

Bought used Cadillac xt6 here about 8 months ago. Had it in for service oil and filter a few moths ago. Went to change oil and filter again today. Drain plug as well as filter were so tight that they were virtually impossible to remove. Thanks O'Neil! You've lost my business going forward permanantly. read more

Took car in for warranty service not too long ago. Service was handled in reasonable amount of time, my only gripe was they did not notify me sooner that they could not service car when originally scheduled which caused me to lose a day of work. read more

Oneil Buick GMC(869 W Street Rd, Warminster, PA 18974 ) had my husband's GMC Yukon Denali XL for service for 2 weeks in June 2024. When they finally got around to working on the vehicle it caught fire, the fire department had to come out to get the fire under control. The dealer gave my husband the run around when he tried to find out their insurance company to file a claim. Finally he filed a claim with our insurance, the car was totaled and the balance of his loan was paid. Now he is out of a vehicle to get to and from his job as a school bus driver everyday. Under the PA Bailment law: The bailor is entitled to compensation for any damage or loss resulting from the bailee's negligence, breach of contract, or violation of the terms of the bailment. My husband is a U.S. merchant marine, he took a job on land to remain home to help me with our 4 children. We now share a car. We live in Warminster, I work in Quakertown, he works in Colmar. I must now leave the house with him every morning at 5:30am, to get him to work, I wait in the parking lot for 30 minutes before traveling to my job because my start time in 7am. He has a 3hour layover/break in his shift where he must stay at his work because he has no vehicle to get home. When I get off at 3pm I drive back to his work in Colmar and wait for him for about an hour in my car until he gets off and we travel home. We do this almost 5 days a week, some weeks I work an overnight shift at my job which means he must drive from Warminster to Quakertown at 11pm, drop me off, get back home to get some sleep before he has to leave for work at 5:30am. Then during his layover he must pick me up, I drop him back to Colmar and return to Quakertown with the car until 3p when I leave to go to his work and wait for him and hour. Then we finally return home to our 3 children ages 10, 7, 3. Then one of us picks up our 16 year old from her part time job. I only gave a star because the site required it. read more

I see the dealership has a vast range of reviews from 1 to 5 starts depending on the department the person dealt with. Let me start by saying my review solely is for the sales department. My salesman was Keith S. and my husband purchased a 2018 GMC Terrain Denali with O'Neil. Let me start by saying when I found this dealership we already had a car picked out at another dealership. In the time that we had between delivery my husband kept saying he wished he could get the Terrain in a Denali but the price was more that we wanted to spend. That's when I hit the internet and O'Neil had the exact car with all the features we wanted at a price that beat every other dealer in the area. We came in and I explained the situation to Keith who was nothing but helpful and accommodating the entire time. He worked with us to get as many discounts as possible and was just a pleasure to deal with in every way. It has never been this easy to purchase as car as it was to purchase this car and for the first time we felt like we walked away getting the best for out money and at the end of the day isn't that the goal for anyone making a major purchase?? read more

Who was fortunate to work with the best GMC sales rep in the USA? ME! Ben Shoolin went above and beyond (calling on Sunday to make sure our ride home was good from Saturday), I inquired about another car that was sold and immediately he suggested another Yukon XL that succeeded my expectations. We had a four hour drive and would do it again just to work with Ben and ONeil GMC in Warminister, PA. Go see him today! read more

We had our Buick Enclave in for service routine visit and the car was running great prior to dropping the vehicle off and when we returned to get the car we were told in order to keep the vehicle on the road it would need $989 in repairs and then when we made a little stink the price came down to $600 not covered under the extended warranty we bought. To the service advisor that helped us this is the reason NO ONE can trust the dealerships. We will not buy our next car at this Buick dealership nor did the owner address our concern. Thanks for nothing ...... read more

O'Neil GMC - Auto Repair Near Me - Warminster, Pennsylvania

After searching months for a vehicle and finding an exact match on there website, I was informed that it wasn't on the lot everytime I attempted to visit for a test drive. What a joke! The "New" vehicle had accrued 3,000 miles while being kept by an employee due to an industry practice. After diacudiscu these concerns with management, I was insulted over the phone by their disgusting store manager. Do yourself a favor and stay away from this cesspool! read more

If you ever need to buy a new car go to O'Neil Buick GMC and ask for Stephen Svarczkopf. This man has gone way above and beyond his job. I can't thank him enough for everything he has done for me. Next time I am in the market for a new car I am going back to him. read more

Just bought a new Regal Sportback here, and couldn't be happier. This is our second purchase from these nice folks, which should say a lot about how well we were (and still are) treated. Frank Raisman was our salesman both times, and I think it's important to note up-front that he is NOT a high-pressure "git 'er done" kind of guy. He doesn't follow you around the showroom unless you ask him (salespeople who follow you always make me feel like they think I'll shoplift a car unless I'm constantly supervised!). Frank's "style" is simple, friendly courtesy, coupled with lots of enthusiasm for the cars he sells. It sure seems to work! Our first purchase from Frank was a new Buick Encore in back in 2014. We were looking for a nice mini-SUV, as feature-rich as we could afford, which would last us for a long time. While our Encore has certainly been a wonderful vehicle -- which we recommend to everyone -- we got an unexpected additional bonus: Frank brought us into the O'Neil Family. When we had questions or problems, Frank was always available to work with us (even gave us his cell number for after-hours calls!), and introduced us to other family members who have also helped us out. Whether it's returning the paint job to pristine condition after a jerk backed into our car in a parking lot, or a simple oil change, everyone at O'Neil has been great. Frank has stayed in contact with us over the past four years, with helpful emails and phone calls. We certainly never expected such thoughtfulness! With all that happy history, we naturally started our search for another car at O'Neil's, and with Frank Raisman. As any salesperson would do, Frank showed us the new cars. But he also talked to us about why we wanted a second car, what features we were looking for, and what part of our budget we were looking to devote to the additional wheels. And he LISTENED - just as he did four years earlier. So when he handed us the keys to a Regal Sportback for a test drive, he was pretty darned sure we would like it! Long story short: Frank found the exact Regal we specified at a nearby dealership, and we bought it. If a local source for the exact car hadn't been available, he would have worked with us to build an order from the factory. He didn't even TRY to sell us a "compromise car" already on the lot - our needs were the only ones he ever considered. When our new car arrived, Frank spent a LONG time going over all the features (geez, modern cars have a LOT of features!). He has also called and emailed several times to check on how we're enjoying the new car, and to remind us of some post-purchase features that he had set up for us. Everybody we've worked with at O'Neil over the past four years has been totally nice. Simply put, it's just a great company. But my wife and I reserve our highest praise for Frank Raisman. We think of him as a friend and our advocate in the sometimes-crazy world of automobiles. read more

Very nice people and easy to work with. I had a real bad experience with Faulkner. But o Neil stepped up and are trying to help. They even cleaned my car after the service. Give them a try. read more

Horrible! Watch out for deceptive pricing tactics. Price of truck confirmed prior to arrival. Spent 2 hours at the dealer checking out the truck, just to find out it is $8,000 more. All I got was "sorry...someone made a mistake...". Zero stars. read more

O'Neil GMC - Front of dealership - Auto Repair Near Me - Warminster, Pennsylvania

On my most recent service visit for my car's 35000 mile service, I received a vehicle report that said everything was good to go, but, they never "topped off" the fluids like they said they did. In fact, my coolant level is so low that I'll probably get a warning light in a few days. I take my new. (2017) to the dealership for service because it's still under warranty and you expect for what they charge for labor for " factory trained technicians" to service your car, well, you expect a little better, more thorough, bang for your buck sadly, this time that did not happen. I can't wait to get the e-mail customer satisfaction survey. read more

I absolutely love this O'Neil Buick GMC. From the time I pulled up, until the work I was getting done was completed...everyone was so friendly. The waiting area is comfortable and I was able to get my work done in peace. I would definitely recommend this dealership to friends or repurchase a GMC because of the great service I've experienced so far. Thanks O'neil GMC read more

My sister and I brought our mom in to take a look. Keith Southard met us in the lobby and asked what we were looking for. He showed us 2 vehicles, one being the Buick Encore. We took a test drive and talked to Keith a bit. He is one of the nicest salesmen, let alone, people in general, I have ever had the pleasure of speaking with. O'Neil definitely has a family feel when you're walking through the showroom. Keith did not pressure us at all, and took everything we said into consideration. We went back over the weekend to make the purchase - Keith made this the most seamless transaction! I would SO highly recommend O'Neil Buick GMC to anyone looking to make a car purchase in the area. Thank you, Keith!! read more

Wife took car in for service to address a transmission jitter and for a 50-mile service. Was charged a lot of money for a wheel balance, alignment and a number of other things and car came home with same transmission jitter it was taken in to fix. Took car back and was charged a lot more for a transmission fluid flush which also didn't fix the problem. Service talks down to customers. Escalated to senior manager who didn't return repeated calls and clearly doesn't seem to care. Beware, seemingly service department/dealership manufacturing business during these difficult times. read more

You have been warned!!! do not buy a car from here! I purchased an Acadia less than a year ago used, low mileage and have had nothing but issues. My vehicle did come with a certified warranty which you will definitely pay for with the price of the car so some of the repairs were covered however, 2 big ticket items were not. the one fix will cost me 2k. We called O'Neil and they basically said there was nothing they could do. recap- They let me buy this car with 4 crappy tires(one actually had a plug in it), mold in the engine lines which leaked in the main cabin and a leak in the sunroof which cause hidden internal damage and mold. read more

If you're looking for a new vehicle, make sure you talk to Mike C.! Mike worked extremely hard looking for a vehicle I've been wanting and even showed me similar vehicles along the way to see if I had any interest. He made sure I walked out with a smile and made it such a smooth & easy process and very dedicated in what he does best! Great friendly staff all around and makes you feel right at home. Make your appointment to see Mike today!!! read more

If I could give negative stars I would. I had to call scheduling three times prior to my scheduled appointment and each time the man in scheduling was rude to me and talking to me like I was an inconvenience. My appointment for service was on a Wednesday. The Friday before I needed to have the car towed to them. I called Friday to remind them that I was towing it in and confirmed for the second time I didn't need to be present for the appointment. Wednesday comes and I call them that evening because I didn't hear anything about my car. Rude again I'm told they don't see my appointment in the system. I call back the next day and they say not only do they not have my appointment but they don't have my car. Finally someone says oh I found it in the parking lot but there is no key. So I drive over that Saturday and find my car in the lot unlocked. It had been sitting there for 5 days untouched and unlocked. They tell me they can't get to it until Monday. I ask for a rental car and they tell me no. Not satisfied I speak to Tim the service advisor and he says he will call me on Monday and never calls me back. They tell me it's a dead battery and charge me $320 and they don't offer an apology or discount. This is the worst customer service I have ever experienced. Do not come here unless you're prepared to deal with a headache and no one giving a crap. read more

We purchased over 30 cars in the past 30 years. BMWs, Acuras, Infinities, Nissans ,Toyotas and others. But I honestly have to say our experience at O'Neil Buick has far surpassed any experience we've ever received from any of the other dealerships. From start to finish the entire procedure went without a glitch. Our sales associate Tom Wardle was courteous, professional and "No Pressure" But still giving us the deal we wanted after shopping Buick dealerships in Souderton, Doylestown and New Jersey. The car was ready as promised without any issues and we were out the door on 30 minutes. I highly recommend this fine establishment to everyone. Thank you O'Neil read more

We have purchased 5 vehicles and referred several friends and family to O'Neil. Joe Chello has always provided us with excellent service and a great deal! read more

Found O'Neil Buick online. They had the used Buick I was looking for and the posted price was very competitive. Traveled 25 miles and expected beat vehicle. Surprised to see a clean car. Sales rep Tom was very friendly and worked with us to make the deal happen. Car was washed and topped with gas. Finance manager was very diligent and thorough in explaining the process. Have had the car for a week and my mechanic said I got a great car and a good deal. Thanks Tom! PS. The dealership is very comfortable and they have good coffee. read more

I had a problem with my GMC Denali Sierra leaking oil... This is not the fault of the dealership. But, I called to set an appt to have my Truck brought in because of the leak, the person I spoke to (a Lady) was rude and told me to bring the truck back to the place I bought it or I should fix it myself, because they are too busy to help me because of Easter. I told her I had to bring it to Oneil because it was close to my work and the dealership I purchased it at assured me it was under warranty at any GMC dealer. She huffed and told me that I could bring it in on the following Thursday at 8'clock. I asked her if there was a car I could borrow and she told me there was a shuttle and I told her I would be ok with that. I brought the truck in at 8am Thursday as she told me there was an appt for my truck,and when I got there there was no appt in the system... So I still dropped off my truck for the oil leak and I asked about the shuttle. He said it will be here in a couple of Minutes... 50 minutes later it showed up and I barely made it to work. I called several times during the day to find out about the status of my truck and they said it had not been brought in yet..I WAS THE FIRST ONE THERE.. by 3pm I got worried because since I started calling to check in with the service writer about the status they said he was at lunch... for 4 HOURS, when I jokingly asked if they were concerned they were surprised I knew that he was gone all day. I started to get worried that they were not going to fix my car and find out the reason for the oil leak I began to look for transportation to the dealership since I could not get any answers on the status. As I was waiting for a ride from a coworker, they called me and told me my truck was done at 4:30pm. I get there and my truck was supposedly finished.... As per the 5 star reviews they say they wash the vehicle EVERY time they get serviced at the dealership....MINE WAS NOT... I asked about it and they ran it through a quick wash... I was exhausted by this experience and I vowed to myself NEVER to come back to such an unprofessional dealer again.... Then the next day as I drove from my drive way.... you guessed it... Still leaking!!!!!!!!! So I went through all of that for NOTHING, I asked when I picked it up and they told me it was loose oil filter....GUESS NOT! you have forever lost my business and everyone else I can ever pass this treatment I experienced on to. read more

2016 Sierra Denali. This truck has issues from GMC and the dealer can only try to fix-it. I wish that the info communicated to me in person would match the info the dealer sends to GM. Truck vibrates and I can't get a straight story from this dealership. First repair- I the truck was in for service I was asked how did I drive the truck home because of how bad the vibrations were. After 3 or 4 days, they could not get the vibration to go away until the switched wheels and tires from a new truck on the lot. I pick up the truck and once I get on the highway.... Vibrations. I called immediately and was advised that I'm not used to driving a truck. I traded a truck in when I purchased this one. Second repair- This was at a different dealer who would not take to truck in for service because 1.) this is not an easy fix for these trucks 2.) the dealer did not feel that the proper procedure was followed to diagnose and fix the issue.... Back to O'Neil Third repair- Back at O'Neil. They had the truck for another 3 days or so. Fixed a paint issue. Was told there was nothing to fix concerning the vibration. Go for a test drive with a technician. I was advised that he felt the vibration. OK. Talk to the salesman and he let me drive a new truck which did not vibrate. OK Talk to the service mgr. and he said he test drove my truck, felt the vibration but it was a normal vibration... Normal? The truck didn't have 1,000 miles on it yet. After hearing back from GM (I opened a case with GM after the first repair and still vibrated), the GM rep was not told the same story I was given. I am beyond frustrated. Feel like I've been lied to. read more

Had Frank from the sales dept... loved him !!! the love stops there.. service dept is horrible and Rude.. they love to use excuses like.."he's on break" or "Didn't get the message"...over and over... as of this minute, I have left a message for 'car purchaser' (I believe he said it was the owners son) last night, and it is now 4pm the following day. hummm, I wonder if he will say "I didn't get the message" ?? its now just comical read more

As a consumer, I know there are many salespeople that would entertain me when purchasing a new vehicle. Hands down, I wouldn't trust anyone than Steve Svarczkopf at O'Neil GMC. He went above and beyond to find me the right Yukon at the right price, upgraded to my preferred options, and got everything done in a reasonable timeframe. Thank you all, loving my new ride! read more

This is the worst place to ever take your car for service. I will NEVER be back to this location!! They never diagnosed the problem with my car and in turn charged me over and over. Go to a different dealership. I did. read more

Car dealers usually get a bad rap and with such a business model, it's not incredibly surprising. However, I have had nothing but stellar experiences at O'Neil. I am typically a local mechanic kind-of-person, but as my Saab can register an obscure warning at any time, I've stuck with the dealer and their 'Saab guy'. From an amazing used car purchase experience to service experiences that have consistently been more reasonable than expected, professional, and very honest. I've had nothing but great results here so I drive further than necessary to work with them. They have reversed numerous bad dealer episodes with aplomb. Keep up the good work Management. read more

Both sales and service here are phenomenal. I bought my last car elsewhere, but came to O'Neil for service. The service advisors and technicians took great care with both me and my vehicle. Everything was smooth, the price was reasonable, they even washed my car every time I brought it in! I was so impressed with the service department, I came back to O'Neil to purchase my next truck. The sales experience was as good if not better than my service experience! Got a great price on my 09 Yukon XL, they got me an amazing finance rate as well! We got my wife her car here a few months later, and she loves her GMC Terrain. We will continue to service our vehicles here, and will continue to buy from O'Neil. My son is only 4 now, but when he gets his license, I think his first truck will have an O'Neil sticker on the back! read more

Very pleasant experience at O'Neil Buick GMC this past weekend buying my THIRD car from them! Mike Cecconi went over all the specs of the car, making sure I knew each feature before I drove off the lot. I'm very happy with my purchase, as well as the visit I had there once again! I will be returning to O'Neil in the future- and will refer everyone to Mike for their car buying needs! read more

Drove an hour and a half down there to see a vehicle yesterday, fell in love with it and got screwed! I drove the vehicle, talked price, had them value my current truck for trade in and then my salesman, Tom W. told me he would talk to his manger to see if there was any wiggle room in price or trade-in value. He said he would call/email with firm numbers once he talked to his manager. I left there at 1pm to head home with the firm understanding that if all went well I would be back today to get the vehicle. Emailed him yesterday at 3:30 to say thanks for taking the time and I was looking forward to getting the final numbers. I called this morning about 10:30 to see what was going on and he tells me "oh, yea, I just got your email. I sold that soon after you left." Not a flippin' care in the world and couldn't be bothered to even let me know, just let me spin my wheels all night! And they wonder how car salesmen get a bad wrap, well THIS is why. IN RESPONSE: So you understand, I was never asked to leave a deposit. I left with the understanding that Tom W. would call me with the details of final pricing as soon as he was able to talk to his manager. As Tom put it this morning when I called to find out why he didn't get back to me, " oh someone came in soon after you left and I sold it". I have no interest in doing business with your establishment after driving 90 minutes and not even get a simple phone call after the vehicle was sold. read more

Just leased a new Buick from O'Neil, Keith was so fabulous. He was direct, honest and caring about my needs both financially and in what I wanted in a vehicle. I highly recommend Keith if you need to purchase or lease a Buick. I test drove the car with my husband along for the process, but Keith worked directly with me as it was my car to purchase, he didn't have the "one of the boys" mentality and treated me with respect throughout the entire process. Other dealerships in the area didn't want to talk to me directly only when my husband was available. read more

The reviews on cars.com are a little over rated. Visited the dealer today and talked to sales and service about my car. It did seem like a regular standard dealer to me. Nothing special or a service I cant find in any other dealer around 20 mile radious. Actually I could say I have got way better service other then at O'Neil GMC. read more

My husband and I purchased a GMC Sierra 2006 truck from O'Neil. We paid for the extended warranty and have exclusively had the truck serviced in this Warminster location. My husband has taken great care of this truck and has only 40,000 on it. Monday I was told that all four brake lines needed to be replaced due to excessive corrosion. Several service men peppered me with BS about this being normal. I researched and found over ten pages of complaints and filings with NHTSA. I asked GMC to take responsibility and assist with the $2700.00 bill due to the defective and unsafe truck they sold us, but was denied. I completely understand that they made a mistake in using the materials and believe a recall is in order. The 1990 Ranger my husband was offered $100 as a trade in at the time of purchase, has been used for many years by his brother and nephew whom he gave it to with no corrosion. When it was gifted, the Ranger had over 110,000 miles. Subaru recalled and replaced corroded brakes for their customers from the same time period. Leaving the dealership, after paying my $2700 bill, I had to turn around because my brakes were still not right. Obviously GMC and the O'Neil dealership, do not value patronage, nor do they value the safety of their customers once again sending me on the road with unsafe brakes. Their website states, " Satisfaction Guaranteed". Really????? read more

I wish I never purchased the car from here. Group of Hasslers, with no dignity nor honor. I took the car for service, first they charged me a lot for diagnostic. Then to fix it, I heard three prices, 225 dollars just difference. To reach the service advisor, I had to deal with angry Diana; phone operator talking to people like if she's doing them favors. Low life people, low quality customer service, low standars... The only thing they do exact is the smile, team of hypoctics... read more