tl;dr Go to Cove if you want to be talked down to, dismissed, and belittled. Go elsewhere if you…read morewant great service, a business that cares about their customers, and an organization that tries to meet their customers' goals. I had spoken with Ron on the phone and indicated our priorities to him by phone: to be able to move quickly in the selection process, cover 2,000 sq ft, and do it within a reasonable budget. I even followed up with photos via email, so we could move faster in the process. When we came into the store though (at the agreed upon time, although Ron repeatedly told me I didn't need an appt), Ron was not immediately available and then, when we did start speaking with him: - he talked about cost as something you had to make "palatable" (as if the concept of a budget is unreasonable or distasteful) - we had to actually ask him to show us around the store because he was very focused on showing us only the most expensive vinyl -- which then turned out to not be applicable b/c it didn't come in stair treads. When discussing the fact that the vinyl would be for a basement, he should have asked about the entry to the basement and guided us appropriately to feasible options. - someone else arrived to talk to Ron while we were there and he simply dismissed us, telling us that it would take multiple visits to make a decision, despite us being very clear about our time sensitivity. - he refused to explain how the pricing would work while we were there, and what components would make up the total - he never said "bye", "thanks", or even "have a nice weekend" to us when we left after 1 hr in the store We were very frustrated when we left, given Ron's dismissal and his inability to understand and help us achieve our goals, and I called later in the day and spoke with Donna. Donna said she was leaving for the night and would call me back Monday or Tuesday and would also set us us with an additional sales rep, Doug. Well... Donna never called me back. And Doug was as incompetent as Ron, extremely unresponsive (again, despite our time pressure), and just grossly smarmy with my husband (when my husband returned some samples) -- read: used car salesman vibe, not genuine interest. After 1 week post-measurements, Doug let us know he had a quote for us (which he never provided in writing) and said it was for three bedrooms. When I asked about the fourth bedroom, he said he'd have to call me back and then when he did (several hours later)... the price suddenly went up a few thousand dollars. He misread their own measurements, quoted us incorrectly the first time, and didn't even include the full extent of the costs at that point (plus still no calculation for stairs). When I let Doug know that we had received a quote elsewhere for similar quality products for several thousand dollars less overall, he refused to believe it, and told me I should bring those samples in so he could explain to me how they were lesser quality. He also asked if my other quote (despite me saying it was from a local company) was from Home Depot -- as if Home Depot was obviously lesser than their options (irrespective of the option selected). When I told him it wasn't Home Depot and was, in fact, another small local business, he flat out refused to believe that was the case. I tried to give them one more chance though and asked that, if they wanted the business, to look for options similar in style to what we had picked at Cove and propose something that might be more cost competitive. I suggested that we'd come back in and could review what he found together. After numerous days, he didn't respond so I sent an email summarizing our discussion. Ultimately though, he decided we weren't worth his time (because who should actually work to understand their customers' goals and help meet them?) and wished us luck with our "project". No, Doug, Donna, and Ron -- good luck to you. You need the luck more. I've found a great local flooring company that actually wants our business and your disinterest in working with us led us right to them. Update following the owner's response to my review: It does not shock me that the owner is trying to discredit my review by placing blame back on me (a move, where I'm living, etc.). None of those explain why Cove treated us poorly and refused to work with us, and are just a distraction from the core of the issue -- Cove is not interested in understanding customer needs and aligning to them in service of being able to successfully transact a deal. They also mention in the review below that they intended to show us alternate products, but that is a lie (and was already disproven in my original review) -- I had to ask for alternate products to be shown to us via phone, then via email, and ultimately received a reply from them wishing us "luck" with our project and dismissing the opportunity to do business together. They never prepared any additional products to show us, despite multiple requests.

I went to Cove to look at carpets awhile ago, and got very little help from the employee who was…read moreworking that day. They gave samples to take home, and when I returned them, I asked to be contacted so we could discuss next steps. I got no response. A week ago, I contacted Cove again and asked that I get a call back to discuss carpeting options. My call was never returned. I'm rather appalled that Cove seems so disinterested in potential new business. I will look elsewhere.

Two years ago we had a carpet laid in our master bedroom. Cleaning people vacuumed and suddenly it…read morepopped up in two places. I called Cramer and they told me we just needed a tightening. Came within a few days - NO CHARGE!! So few companies stand behind their product like this one, we were very impressed.

We've used Cramer's twice for our home - once to refinish our floors and the second to lay…read morekitchen's floor and hallway carpet. From beginning to end they are completely reliable, professional, and good guides in a complex process. The selection of flooring and carpet is more than sufficient for the curious homeowner, and you get good practical advice to avoid overspending. Wouldn't go anywhere else. - Andrew Apter

Don't waste your time with these Bozos…read more I made an appointment to get an estimate for the work I needed. Their guy was here for about 30 minutes taking measurements, asking questions, explaining the options, etc. He said he would get the estimate to me within a few days. Never received the estimate or any other follow-ups. Thanks for wasting my time you clowns.

Didn't show for the appointment we had made for a carpet install. While accepted the responsibility…read morefor making the mistake, couldn't reschedule for several days which made an impact on our ability to put the house up for sale on time and be professionally photographed for the MLS website. And when I pushed at the end of the day, they hadn't even considered getting the pre-ordered carpet out of the warehouse and trying to have their installers come at the end of the day (it was a small Job). Then had the audacity to tell me I was "lucky they made a mistake on the estimate" and so they would honor their commitment to pricing rather than give a discount for their mistake. Terrible communication! Terrible service!

Everything went perfect, from our initial phone call, to the measurement drawings, to choosing our…read morestair runners, to installation! All top of the line, with excellent customer service

We had a stair runner installed by The Carpet Girl and we're so happy with the finished product!…read moreThe owner was welcoming and helpful in the showroom as we picked out our carpet with our rowdy toddler in tow + the installer was very professional and efficient. Would highly recommend their services!

Wells did an amazing job cleaning an old Persian rug we had inherited and it was totally worth the…read moreexpense. When we brought the rug in the guy walked us through how the rugs are cleaned and dried and we felt a little better about using them. I highly recommend them

Excellent service at a reasonable price! Had to bring a rug to be used to cut and bind 2 other rugs…read morefor my boss and everyone was kind and helpful! Definitely will recommend to anyone looking for a rug service!

Mello's Carpet and Upholstery cleaning is hands down the best! The owner arrived right on type and…read moreprepared to work. I had my very light carpet cleaned, but the reality was as I didn't think it could get back to it's original state. My carpet after Mello worked his magic is unbelievably clean and smells amazing. I will be having Mello return to clean my furniture, tiles and my wood floors. I just cannot say enough about the professionalism this company has and how unbelievably fair the prices are. I was quoted for four times the amount. Mello charged. If I could give this company higher than five stars I would. Keep up the great work guys!

I bought a living social deal for a three room carpet cleaning. Jamel, the owner, could not have…read morebeen more professional, courteous, or friendly. He was quick and efficient, my three room cleaning took about an hour and 1/2. He brought all his own equipment, which was expected and left everything super clean. I was very happy with the service and would certainly use them again. My dog can also be a pain sometimes with strangers and Jamel was calm, cool and friendly to my pooch.

we have used Aravena for big (couch and wing chairs) and small jobs (seat pads for stools). They…read moredid great job on both projects. Mario is very fair with pricing and delivers great quality on time, plus very large selection of fabrics. ps. If you're looking for the Aravena van with the chair on top, that landmark is gone.,.town made Mario take it down!

Highly recommended. I just had two foot stools re-upholstered by Aravena's. The work was excellent…read moreand very fairly priced. The pieces were finished when promised. I thought I can do the job myself but quickly realized I needed a pro. Thanks Aravena's.

Amazing work on my entire home. Priced reasonably. Would recommend it to anyone…read more Very friendly too

Once again The best !! Been using him for 20 plus years. Dave is great and easy to work with, no…read moreup sell, tells it like it is. Our 3 season porch looks great, new life to the carpets 5 people and 2 dogs. The pile is deep cleaned and fluffy.