I have had very mixed experiences with O'Regans Chevrolet so the best I can give them is 3 stars, to my regret, as they have disappointed me too often of late. I had always heard good things about O'Regans on Robie so when I decided to buy a car from them I felt good about my choice. Perhaps my first clue that all would not be smooth should have been when I went in to sign the papers and pick up my brand-new car. Nothing was as the sales rep and I had agreed, and the "closer" actually left me for about a half-hour while in the middle of doing all the paperwork to visit with some friends and their dog who had dropped into the showroom. I was there for over 3 hours trying to get everything squared away. Unprofessional on their part. They had added a set of clunky-looking aftermarket locking lug nuts to my car which I didn't want but had no choice but to take. Apparently they just take one nut off each wheel and put these on, and don't leave the original nuts with the car. After my tire shop guy commented on them I thought I should be able to get 4 regular nuts to replace them. The hoops I had to jump through to get that done were unreal. I have gone back to them for regular service visits and a few warranty items. Regular service is generally fine, but I do not care for their service facility. It is old-looking, cramped, and the customer lounge is a section of the showroom at the other end of the building. It seems subpar for buyers of $50K-$70K cars. I also was unimpressed when, after a semi-annual service, they told me I needed a new air filter and that if I wanted them to replace it the cost was $91.00. That was outrageous and I declined, bought the filter myself for $12 and installed it in 5 minutes. But what struck me was they had mentioned twigs and dead bugs in the airbox, and they left them there after seeing them. I mean, really? I have had issues with them on warranty items. I had a problem with creaks and squeaks and left the car there all day for them to deal with it. At the end of the day they told me they couldn't do anything and that if I was unhappy I should call GM. I was flabbergasted, and did call, and that led to another service visit where they again failed to fix the issue. I gave up on them being able to do much after that. It seems either that they have problems with GM Corporate or that they just don't want to bother trying, I'm not sure. This just isn't what I expected. In fairness, they did a great job taking care of me when my car developed an engine problem suddenly and I was afraid to drive it - they took it in without an appointment, gave me a loaner, and were able to fix it in short order. That was outstanding. There was also an issue that their body shop dealt with and they were very good. Overall, I don't know where the issue is - whether it depends on who you are dealing with or if there is a systemic issue, but it gives me pause when I consider where I will buy my next car. My experience with this location does not make me feel like I want to do business with them again, but they own many of the franchises around town and I'm not sure if my experience is typical for O'Regans, or if depends on the brand of car. It's a dilemma. read more

I had one of the worst customer service experiences in Canada at this dealership. The staff showed very little respect for customers, and it seemed that many of the sales representatives had very limited knowledge about the vehicles they were selling. We recently purchased a vehicle from this dealership. They handed me the keys, but one of the smart keys was missing the physical emergency key. When I asked where the emergency key was, they simply told me, "That's just how it comes from the dealership." This explanation makes no sense. Every smart key is designed to include a removable physical emergency key. It is completely unreasonable to have a slot for the physical key but no actual key inside it. Instead of looking into the issue or trying to help, they repeatedly insisted that this was normal and refused to acknowledge my concerns. As a customer, I expected honesty, professionalism, and knowledgeable service. Unfortunately, I received none of those. I would not recommend this dealership to anyone unless they improve their customer service and ensure their staff are properly trained about the vehicles they sell. read more

Terrible service department and non-existent customer service. Service manager originally told me when I made appointment weeks ago to have oil and transmission fluid changed and left rear turn signal hyper flashing it would not take any longer than 4 hours. According to GMC Global Connect(I actually work for GMC and can access all this and their records) the labor breakdown is 2.7 for transmission fluid, .3 for oil change, 1.0 for diag to locate pinholes in wire for left rear turn signal if I'm being generous and .5 for changing it. That is 4.5 hours as a reasonable expectation for this service call as a Certified GM Service Center. At approximately noon when I am expecting to hear my vehicle is done I get a phone call from their bumbling service advisor who had no clue what was going on with my turn signal, thought it simply needed to be changed. I had to explain once again what they needed to do, directly to them. I then explained I had rented a vehicle for a day(since they don't value customer service enough to provide a loaner for a customer spending over $1k for a few hours of work/or understand the value of having a customer drive a newer vehicle to promote sales) and needed to return it by 3pm to avoid being charged for an additional day. The service advisor assured me it would be done well before 3:00pm and would call me before then to ensure I was not charged an extra day and order an Uber to bring me to the dealership. At 3:15pm he called me to let me know my vehicle was done. Effectively lying to me for the second time and wasting my valuable time and money. Then when I get there the service manager was clueless to what was going on in her shop and useless in trying to make their shortcomings right. She was however quite adept at making excuses to completely avoid any responsibility and couldn't even make eye contact with me. Proving the old adage, correct that "someone good at making excuses is good for nothing else." They would be better served by having a mop in this position as at least a mop can serve a purpose and won't insult the customers intelligence. She did nothing to offer reimbursement for the extra day of rental, the Uber or the inconvenience of dealing with their rank incompetence. I would say that I hope whoever owns this dealership is reading these reviews but considering many others have had similar experience this seems systematic and business as usual. Unfortunately as I am new to the area and this is my closest service center/dealership. As a lifelong GM customer as well I will ensure I take the longer drive over to Steele next time for all my family's service, parts and vehicle purchases. I feel sorry for the average customer who is daily lied to and taken advantage of by this inept operation and will do everything in my power as a GM employee to correct this ineptitude. The service manager seems to think the fact they are "independently owned" they are immune to any consequences but as a more seasoned GM employee I know this to be incorrect and there are incentives that dealers value at stake based off their performance. Congratulations on losing a customer, educated customers are clearly not valued here. read more

To anybody reading this, do not buy a truck from this dealership. Bought a 2018 Chevrolet Silverado less than two years ago from them. Upon purchasing I was told all of their used vehicles go through extensive checks to ensure the truck has 0 issues for when a customer buys a used vehicle from them. That was certainly not the case. The truck went back to them the next day to fix a number of issues. One of my issues was that the transmission was making noises. After being without the truck for almost a week I received my truck back with some components repaired and was told "the transmission is fine, and it's normal that it makes noises (whining, clunking etc.) Now two weeks ago the transmission goes bad on the truck and they are looking for ten thousand dollars to repair it. The service manager confirms that it's normal for transmissions of that year to clunk and make noises and that they are not responsible. For the record, our conversation was recorded and when Baker (the service manager) was told that this conversation is recorded he started yelling and shortly after hung up the phone. Goes to show that him and his team are not telling consumers proper or valid information. After calling Chevrolet Canada they confirmed that what the service manager said is incorrect and though their transmissions can have issues they should be replaced if any noises such as grinding, whining or clunking come into effect at any point in time. I was told it was fine by their technicians to get me out of the door with the truck and the payment. Long story short, don't deal with this company and to whoever reads this buy your trucks elsewhere because they will lie and throw you under the bus and make their problems yours just so they don't have to be held accountable for their sketchy actions. Edit: they replied to my review on google and said they offered to assist me. offered 15 percent off of the bill or recommended going to a cheaper shop down the road. Seriously. Stay away from this dealership and if you read below reviews (on google) consumers are saying the same thing about the service manager and their games. DO NOT PURCHASE their products read more

Horrible service department. I drove across Canada to halifax and needed an oil change. I called to ask if they have an express lube lane like we have in Edmonton, nope. Ok thats fine but then the service advisor tells me if I bring the truck in first thing in the morning they could do an oil change. I got first thing the first morning but had a 12' uhaul trailer which obviously cant finin the service bay. I asked to disconnect it in a parking spot. Nope, cant do that. Was told to leave it on one of the streets with sketchy people around. Sure ill just leave a trailer with all my belongings in it on some random street in a sketchy area. Asked can i come back tomorrow first thing and was told yes Found a safe place to drop the trailer. Came in at 7:15am with only 2 other vehicles in their entire service department ahead of me. Then told they cant do an oil change. Ill never be coming back to this dealership again. read more

I took my car to this dealer today to get a few things looked at. I will have to say that overall, I was quite pleased with the service. I wanted to get a semi-anual inspection of the entire car to ensure that no work needed to be done before my warranty ran out. The service rep told me she could book me in this morning and also suggested that I get an oil change. She would give me a good deal on both for $109. I took the shuttle service to work and then got a call a few hours later. They told me my car would be ready and that the total due was $188. I questioned it and she said they didn't tell me that the oil was synthetic and that it would cost more. I fought it and told them they shouldn't have misrepresented themselves. Nobody told me that and I refused to pay for it. She took the extra charge off of my bill because of this. The shuttle driver was really nice and got there fast. His driving made me a bit nervous, but at least I got there safely! read more

O'Regan's Cheverolet Buick GMC Cadillac - Auto Repair Near Me - Halifax, Nova Scotia

I lost the only set of key's I had to my 2008 Chev Cobalt Lt on Wednesday of last week in the snow. After 3 days of digging I still could not find them. So, I called MacPhee Chev where I bought the car and was quoted upwards of $450-500 plus taxes for one set (one key cut and programmed, a fob programmed) and I had to have it towed to them at my own cost. They broke it down for me and it worked out to $100 for the key, $200 (2 hours of work) to program it and $150 for the key fob and an hour and a half to 2 hours to program it ($150-200). My father called O'Regans and was quoted about $207 (for 1 key cut and programmed and one key fob programmed) plus taxes and I had to have the car towed to them and had to make an appointment. So I made one for 10:30 am. After a disastrous towing ordeal by Ace Towing the car finally got there 4 hours after my scheduled appointment at 10:30 am. I called O'Regans after waiting an hour and a half for the tow (30 min before my appointment) and was told not to worry about it they would do it when it got there, even though I was originally told I need an appointment. They were great about it. They took less then an hour to do the whole thing, I ended up with 2 keys (they came back and told me they had to do 2 keys to program it) and one fob all programmed and paid only $284 for it in total including taxes. I was really really impressed and will definitely take my car there in the future! read more

I bought my first car from O'Regan's on Robie and it wasn't even a Chev or a Cadillac. I was nervous and intimidated before stepping foot inside the dealership, but those feelings faded fast. I had the pleasure of dealing with Kyle Johnson, we had met before and I knew that he was in car sales and a super nice guy. So, I asked for him by name. I'm glad I did, because Kyle was amazing, we talked about my needs and wants in a vehicle and then we hopped in his car and took a spin down to O'Regan's Nissan to look at the funky new Nissan Cube. (before we left, he let me stash my bicycle in his office - thanks man!) O'Regan's have dealerships for most of the major car brands. Chev, Cadillac, Buick, GMC, KIA, Hyundai, Nissan, Infinity, Toyota, Lexus, BMW, SMART, etc. So by visiting O'Regan's Chev Cadillac I was able to access pretty much any make and model. Kyle had the intuition to know what vehicle was perfect for me, even if it meant driving across town. His product knowledge was great and the eventual negotiation and purchase went really smoothly. I would recommend this place to anyone looking for a vehicle. Even if you aren't sure what you are looking for, Kyle will ask the right questions and make you feel really comfortable... and let you park your bicycle. read more

Very bad experience with these people. They will take advantage of you. I didn't have a down payment so they added $2000 on the total and then told me that the bank is approving only a specific Chevy Cruze that they wanted to get rid off!!!! Imagine!!!! Then the car had issues with the USB port plus a recall that they never told me about. read more

I have to give a strong five to the two guys who helped me today at Oregon's Body Shop. Their names were Dave Boone (Collision Centre Manager) and Jeremy (sorry , I did not get your last name ). I had to go there to get an estimate on fixing the door on my vehicle. Long story short, it was moved off the track and long longer shut, actually had one of the rollers break. As you might know, it gives me strong pains in my stomach when I enter some where to ask for an estimate. I was expecting the worst! However, to my great surprise, I happened to luck out with having David and Jeremy take the vehicle in to look at it. David said, no worries we have the part in stock and it should not take us long to put it on. Well, I was game! However, this was not as easy as it looked, David and Jeremy had to become Rocket Scientist to be able to manoeuvre the part on (I bet GM did not know that in the Body Shop, they had such talent). Me, I was there watching, hoping no one would loose their fingers, I find these situations very stressful. Through it all , these guys were calm and great. There was another gentleman who came in (a customer) who watched as well. He is a regular and spoke with David jokily. It was clear to me that the customers of this shop have full confidence in the expertise here. Ok, my final was, the door fixed, all went well, all fingers intact, I did not stress too much and very appreciative of the quick work. And my Door works! Also, it did not break the bank, very important! Thank you guys! read more

Just recently had an oil change & maintenance done at O'Regans Chev, the service staff went above and beyond to make my visit quick and easy with the express service they offer. I would highly recommend this location! read more

I take my vehicle here for service and the team is top notch. Always friendly and very helpful. Service is quick and they always communicate with me letting me know when the vehicle will be ready. read more

By far the best customer service I've ever received at a dealership , the guys and gals in the service department are outstanding. I've had some terrible experiences with dealership service in the past. I'm so happy I found these guys, I will be spending my money here from now on. read more

Do not take your car here for repairs of any kind. This is the worse place my husband and I have ever received service. I wouldn't recommend this place to anyone. Do not deal with Kate or Mike Baker from the service department in particular. They will mislead you and contradict themselves and you will get nothing out of it except frustration. The service department has had our car for almost 2 weeks for an alternator replacement under warranty, and now they are telling us it will be longer than that. No compensation. We are stuck renting a car as they will not cover the cost of that either, even though it is their mistake. Rude, inconsistent, no communication and lies. Very disappointing. **UPDATE:** We finally have our car after almost two weeks. Terrible customer service right to the end. Nick Sexton in upper management was of no help and proceeded to defend Mike and Kate. He stated he would not discuss their behavior with us. Still do not recommend this place to anyone and have/will continue to tell as many people as we can, so you can avoid the frustration and disappointment we had to endure. We are finished with O'Regan's and will never look back. read more

Had to keep up with the 3 stars even after my last visit which was a rear drumb break pad replacment which took close to 6 hours. I waited from 9 to just after 12:45 before my suv was even taken into the shop to be started and this was for an apt I booked for 9:15 am a month or two in advance. I was a waiting apt. Lucky I took a vacation day for this becuase otherwise I would have had alot of explaining to do to my boss. So why keep 3 stars becuase I have not yet experenced better anywhere else. At least the work got done correctly and I was charged correctly which is not always the case for shop repair here or anywhere else for that matter. read more

Great experience! Came in for my first oil service, etc. First time there, all front staff was friendly and joking around with everyone. Kate Kelly made a point to make sure to go over everything and brought my car right to the door for me. Thanks to everyone who works at oregans on Robie st. read more

While vacationing in Halifax with my family in the month of May our SUV had given us some trouble. With some original hesitation due to the fact our home dealership was in Ontario we ventured into the Halifax location. To our pleasure we were greeted at the service desk with warm smiles and the willingness to help our situation out in any way they were able. Unfortunately our vehicle did require some parts and attention but on the up side the staff went above and beyond to make us feel at home as much as one can in the service department of a vehicle dealership lol. After a young lady, Katie, employed in the service department took the time to play with my children she proceeded to fully explain the services and parts which were provided and wish us a safe rest of our vacation. I was very impressed with the service, attention to detail and smiles my family and I received. Thank you :) read more

bought a caliber for my truck at Oregan's Chevrolet on Robie street and paid for the calibre and the core price with debit card ,and intended to return my faulty calibre the next day after the faulty one was replaced, and have core price refunded $103.00. returned old calibre and could not get a refund on the core as i used my debit card and was informed by the parts guy I have to come back the next day as they had to cut a check for the refund as they do not have the ability to refund with the debit machine, so i was forced to make another trip there to receive it and deposit it in my account at the bank to get access to my funds. seems to me a dealership as big as Oregan's should be able to give back a refund that has already been paid. think i'll start buying my parts at another dealership or Canadian tire that has no problem with refunds to avoid this unnessary hassle. by the way I purchased 3 vehicles there in 2001 spent $43000.00 on a truck in 2004 another truck $53000.00 and a car for my wife $22000.00 was not impressed with the experience on any transaction. there are other dealers out there that will appreciate your business. I bought my current truck at steel Chevrolet and didn't receive the fuzzy's there either . so shop around and ask about their policys and remember it's all good till they get your money!!!! read more

Bait and switch . Called in the afternoon to verify that the car i was interested in was still available , they told me it was and even sent me a confirmation email verifying my time for a test drive .Left right away to see it . Drove an hour to halifax only for a salesperson to tell me they had sold the vehicle the night before . Total bait and switch. Not impressed and would never recommend them . read more

Do not take your car here for repairs of any kind. I took my car to the service department for 4 years for oil changes and tire changes. I was in an accident and my insurance company directed me to their auto repair division. They had my car for over three weeks! When I dropped my car off I had front and back end damage. No other issues. When I collected my car my power steering was no longer working. It worked fine with no issue before dropping my car off. The Mechanic advised me the power steering was a wear and tear issue and likely seized up from sitting on their lot for 3 weeks. I'm not a car expert, but it seems to me like they potentially caused this issue while repairing my car and towing it between their dealership locations. Manager said I was on the hook for the repair even though the damage occurred while the vehicle was in their care. They offered zero compensation to a customer of 4 years. Terrible customer service from teh Auto Body Manager, Dwayne and the Service Manager, Mike. Neither offer to review the situation with both deflecting my complaint. I will never purchase a vehicle or take my car here for repairs again. Beware of their poor business practices. read more