As I continue to navigate AUSTIN, I find that typical gender type positions for men have transitioned to all genders, which is amazing. Me being able to see a woman install a battery which I know is not a big deal but for me it is because I'm use to always seeing Men care to this type of service. This is the second time this week. I've actually gone to a place and had assistance from a woman when I typically think that this job growing up it's a guy job. As I continue to grow up as a older adult, I realize that we are such powerful woman. I appreciate the two ladies that helped me out today and getting my car back up and running. Being able to be knowledgeable of how to navigate and use our resources is very key and should never be restricted to gender setting. I felt not only happy to write this review about the ladies who helped me today, but I want to encourage us as women that we should never continue to limit what we know is accessible to us as women. We don't have to live in the stereotype that I have grown up in where men have a certain job and women have a certain job. We can continue to transition and grow as we thrive through this changing world . Thank you to O'Reilly for giving ladies the opportunity to be just as equally qualified as a man to service our community. Thank you again to Jen and Sabrina for making sure that I will fully navigate and use the resources that have been provided for this new battery if needed. I am excited to ride this battery out for the next four years. read more

Very rude and impolite experience here. Waited long time and they took care of wrong direction without listening what I want to check at a very rude manner. Never recommend this place and you would better other shops near there. read more

Came here to drop off old engine oils and the staff helped me get through the process right away! Thank you read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Austin, Texas

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I really need to work on my memory because I was to shout out the specific guy who helped me, but I didn't see a name tag and can't remember his name. That doesn't take anything away from how impressive his service was! My wife goes to this location from time to time and has the same opinion of their service. This guy not only came outside in the cold to use the little reader machine for my check engine light, but he saw my check oil light and helped me take care of that too. He helped me choose the right oil and even put it in for me. He also told me how to change the oil myself, which I didn't realize was so easy! Good customer service is hard to find, and this is some of the best! read more

Ordered a high beam light versus a low beam from a different location. At this point this location was easier for me to exchange. The guys there were phenomenal, so easy for the exchange. A quick easy, hassle free transaction. Way to go!! Professional customer service skills! read more

Sylvia was awesome! Went in at 7:45am and left by 8am with a new battery installed! Got a new battery with half the price I was quoted at the dealership. read more

Me and my boyfriend went to this auto zone and the manger who helped us which I think his name was Will was so amazing and helped us so much! Thanks to him he w were able to fix our car! read more

No refunds for obviously defective parts. Basically, if you opened the package, you can get your refund from manufacturer. And good luck with that! read more

Let me start by saying, they had the part I needed (autozone didn't), but they had all the tools to go with it so I could replace a coolant hose elbow. then when I needed a little help to get the part replaced Alex came outside and helped me finish the job. That little bit of extra customer service was huge to me. Big shout out to Alex and this store. definitely earned by business for life. read more

I had to jumpstart my truck to get to O'Reillys for a new battery plus free installation. Glenn and Marcos were more than happy to help me and went above and beyond when things didn't go as planned. Truly grateful. read more

These guys have always been so helpful and I try to buy any parts I might need there. I came in today when my check engine light was on, Andrew was able to pull the codes for me and explain to me what they meant and what I would need. he also pointed out the most logical issue with my car. thankfully it also wasn't the most expensive. Always fair pricing and always great customer service. read more

I needed a specialty bolt for my Mitsubishi 3000GT VR4, I did not have a lot of hope, until Carlos materialized the bolt out of his back pocket! This young man has helped me with my car multiple times and I am still in disbelief he had the exact bolt I needed in his pocket! Thank you Carlos you made my week, your AWESOME! O'Reilly on Kirkendahl in Spring, TX read more

One associate and multiple customers. Stood and waited for help for about 10 minutes. Associate tied up with one customer wanting belts and wanted to look at every different size. Phone ringing off the hook. Two more cars pulled up and we decided that it was time to go. Definitely do not recommend. Take it on down to Autozone where they have the staff to accommodate you read more

These guys are friendly every time I am in there no matter if I am covered in grease and doing final disassembly on their counter or dressed in work clothes just picking some thing up. Recently I had to exchange a CV join because it didn't come with the bearing dust cap. They made it painless and a breeze. That kind of stuff doesn't go unnoticed in my book. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Austin, Texas

2 times I have been here needing a battery,once for my car today for my daughters .Both times Clayton helped me .I love the fact you can drive right up and get answers and help .This guys been working here awhile I hope the Boss appreciates this young man who has been willing to work all this time.[he needs a raise] they have a now hiring sign like everywhere else!!! people were waiting but he gave me the best service and made sure other customers knew he would be right with them.very impressed!!! read more

I came for some wiper blades, Kyle help me out to choose them . Normally any store would try to sell you the expensive one ...but Kyle broke down how they had them set up from expensive to cheapest and recommended two brands and explain why ... I bought the expensive ones but was impressed by How knowledgeable, friendly and caring he was . read more

Not all auto parts stores are created equal. This one is well above the others when it comes to the knowledge base of their staff and the willingness they put forward to help their customers. Not just in the normal "can I ring you up" and "what can I look up for you" kind of way, but in the way that counts and sets this location apart. I've often been told that we get out what we put into it, but I always feel like I get out a little more than I have to put in every time I visit. I went in the other day to get an owners manual for the kids truck and this is what I got in addition to the Haynes manual that inevitably comes in handy. I was doing an inspection to be sure the truck was in good running condition and saw a hose hanging down in the back. The kid was grounded until I could figure this one out. She hates that, but to be sure that the little bundles that give me so much joy come back to us after a day at school, they need to have a working vehicle that keeps them free from dangers that they won't ever think about and hopefully never experience. Something on the truck looked out of place, and that is not good. I know a thing or two about vehicles so that tends to give me an edge on diagnosis, but never having worked on transmissions or drivetrain aside from the engine, I wasn't going to attempt to say that I knew what was going on here. I knew that there was a hose coming off the rear differential, but not much more than that. Brakes looked good, no hydraulic lines were busted but this was something I didn't recognize. It came off the top of the differential casing. I asked for the book and told the guy at the counter my dilemma and where it was located etc. I asked him which manual he used, Chilton or Haynes, and he said he didn't but that he went to a technical college to learn how to fix cars and would, if necessary, use the big blue $300.00 manuals that the dealership usually paid for/subscribed to online. I know these mechanical types, and the only thing they like more than turning a wrench is troubleshooting and diagnosing without getting their hands dirty. After the manual was paid for, I suggested that I open it there on the counter and show him what was hanging where it shouldn't be. It was as I suspected, a vent hose for the rear differential. I still read the manual when I got home, but I felt better allowing the kids to leave for school this morning. That's what I call service, and even though there can be a little bit of a liability issue with allowing someone else to diagnose your problem over a counter, I feel better knowing that I can get much closer to the answer without spending $100.00 getting a mechanic to "inspect" it. Thirty dollars for a manual and a bit of free advice is much more worth my peace of mind. read more

I hate car stuff. Cars are stupid. No matter how new or used, something is always wrong. I hate cars. Did I mention that I don't like car stuff? This particular O'Reilly location is fantastic. The staff is always helpful, and remind us that if we can return something if it's the wrong size or whatever (which we've done). These guys go out into the parking lot and look inside the car to better answer your questions. I don't think they get paid enough, but they don't take it out on customers. Angel and Ed have been particularly helpful to us and never treat me like I'm a stupid girl. I am (about cars), but they don't condescend. Me gusta. read more

Had a leaky radiator hose; car was overheating. Back tail light was out and blinker was not blinking. On the road all day, got stops to make for the job. Stopped by O'Reilly's and they helped make everything tip top. Let me borrow some tools so I could change out the parts. Even let me borrow the bathroom to wash up and look smart. Now I am back on the road driving in style. Thank you! O'Reilly's, you really made me smile!! read more

Almost every single time I've gone to O'Reilly's, I've been treated very well and the staff members who have helped me have listened to my problems without ever talking down to me. That's been true every time except one. A woman named Amanda "helped" me recently. First off, the woman looked bored to death, which is understandable because this is retail and it's not fun. However, once I started explaining my problem, she began to tell me I was wrong (without even referencing the vast automotive database at her fingertips). My truck couldn't possibly have three oxygen sensors, even after two people (one being a mechanic) told me it did after seeing for themselves. I decided I wasn't going to argue with her so I had her get the part for me. She ended up giving me the wrong O2 sensor (I have an OHV and she gave me SOHC). When looking this up online, it's very obvious they are both very different parts. I should've gone with my gut and told her to take it back, but I took it, only to have to return later to exchange it. It would've been nice had she looked it up on the computer. I thought maybe I possibly had misjudged her attitude, too, but once I told my mechanic friend about her, he ended up going in and being able to identify who I was talking about based on her rudeness to a customer over the phone. She won't keep me from shopping for a vehicle I know more about than she does. However, if I do go in during her shift, I'll direct my business to a different register. read more

I cannot say enough good things about Glenn (AsstMgr) and Marcus(Mgr). I came in for a battery replacement and due to corrosion on my terminal, removing the old battery turned into an ordeal. 1 hour later in the Texas sun/heat, they successfully replaced my battery! Way beyond the typical unscrew 2 nuts, lift out old, place in new, screw down 2 nuts!!!! Bravo, Gentlemen!! Mahalo for taking time to make it work! read more

Never thought I'd review an auto parts store but this place is more than deserving! After I discovered my batter was leaking I called here to see if they could help. Not only did they help me find a battery, they switched out the leaky battery for me. The entire time they were kind, efficient, and professional. They also seem extremely knowledgeable. Highly recommend this place if you need it! read more

Needed a special part for my F150 and no other location had the part except O'Riley's. Will start my search with O'Reilly's in the future.

Nice guys! Unusually quick and responsive for a parts store. Price was about right. I'll probably use them as my normal shop for a while and see if they slip in to "ignore all but one customer" mode, which seems to be the default for parts stores of late. read more

Last minute battery needed! I called the store, 30 minutes before they closed, and spoke to Adam, who was polite and very helpful. He had the replacement battery waiting on our arrival. Once checked, he confirmed the need for a replacement, installed the new one and even pro-rated the old one. This shop will have my business every time!! read more

After two back to back AWFUL experiences at separate Auto Zones, I decided it was time to seek out an O'Reilly's after remembering that I've always gotten good service at them. When I was there, I was spoken like I actually knew something about car maintenance and I've returned twice since. Because of quick service without a hint of condescension, I've decided to make an effort to go to this auto parts store exclusively. read more

Charles and his crew always help me get what I need. The price is always right and the parts are quality. Thanks Charles for keeping my landscaping business on the road. read more

Rodney at O'Reilly Auto Parts really went out of his way to help me, showing me how to take care of my battery and replacing the bulb for my headlight. Definitely above and beyond the call of duty! I initially spoke with Angel on the phone before I came in and he was helpful too. Good prices and great service - what more can you ask for! I will be coming back. Mary Ann T. read more

I love this place! I like to change my car's air filter myself because it is very easy to do it yourself, and you can save some money, so I came here to get the air filter for my car. The staffs here are always so helpful, they gave me 2 options, and then let me know which one is better product, and I always buy the better one. It is the right choice because the filter they suggested is always last for a long time...it is a very helpful auto part company. I will definitely come here very time when I need the part for my car. read more

Today was my last day buying parts from this Store. My daughter and I entered the store to get money back on some brake pads that would not stop squeaking. When my daughter entered the store she went to the first available parts clerk, but found out he was giving service to another gentlemen that was not at the counter. She waited then in somewhat of a waiting line that was pretty hard to describe with people just standing away from the counter in the isle. The service clerk "Keith" then called her forward and ask what she needed. He did not at the time show that he was rude, until he said I need your phone number to be able to return the part and give you your money. She explained that her phone number changed and it should be on her O'Reilly rewards card. He said he could not use her card to get the information and did not even attempt to try. Instead, I watched and waited, she then ask another Parts Service clerk "Kyle" of he could pull the information up. He pulled up the information and exchanged the part and returned her money back. After we received the cash back, I approached the first clerk and ask him why he did not scan my daughters reward card, his excuse was stupid...Keith said "He was mad because my daughter entered the store and butted in while a parts service guy was helping someone else. Issue being, there was no one person at the counter when she asked for help until Keith explained that this clerk is busy. My daughter waited patiently, I explained. No foul words were past, except when I ask him again what his personnel is set was, he would not give a good excuse when I told him his excuse for being mad is dumb and it's his job to give good customer service regardless, my daughter explained that the other store on Clear Creek gave her a bad time with getting a refund on the brakes and she then purchased another set of life time warranty but got nothing in return. Bottom line, Keith needs to get checked out with a doctor for his reasoning in the treatment of customers read more

Pretty much, all auto parts stores are the same. This place has a great staff, though. During a recent trip, a brand new salesman helped us. He was very courteous, friendly, and helpful. If he is an indication of the rest of the staff, they are good people. read more

I stopped by this store to buy a new blinker and brake light and to my surprise I found a few extra's already in the car. I wasn't sure if they were the bulbs I needed though, so I brought them in and thought I would ask, and would buy whatever else I needed to get the job done. Edrick(?) or Ed is the one who helped me. He informed me that I did in fact have everything I needed to change out the bulbs and as I was walking out he offered to help me with it, which I didn't think O'Reilly's did but I was grateful because it would have taken me an hour to do on my own seeing as how I am not very experienced with it... Ed was so nice & helpful, he even bought the light bulb grease for me, to help the new bulbs last longer. I am very grateful and it's great employee's like him who keep the customers loyal and recommend others to your store. I am very pleased with my O'Reilly's experience! read more

My headlight bulb went out so I called this location to see if they could replace it and they said it depends on the car but I could stop by and they would take a look at it. Edward was extremely helpful and knowledgeable about the subject and has great customer service skills! The labor was free and I only had to pay for the bulb! read more

Apparently, you only get great service if you are male. I walked around the store, which isn't that big, and never once got greeted. Off to Auto Zone! read more