Stopped in on a Monday morning with my daughter's Mazda 5 and a battery that had seen better days…read more Had the good fortune to be professionally assisted by John C. Expert level knowledge and extremely courteous. Highly recommend and would buy from again. Thanks to John, my daughter's car is tested, repaired and ready for many more miles.

The husband was out of town and the car wouldn't start. Of course. My luck. I was able to get car…read morejumped and headed to Advance AutoParts to see if the battery needed to be replaced, etc. they ran their diagnostics (in the pouring rain, mind you) and everything came back clear. Haven't had any issues since then, but I'm glad to know Advance is nearby and able to help out in a pinch.

Store sold a bad battery that died while still under warranty. They wouldnt do anything to fix it…read more Bad service. Dishonest

went in to purchase a replacement battery , the store manager was playing games on his phone with…read moreheadphones on , they had the battery I had bought from them and could not find one that was not damaged so they tried to sell me a smaller battery for my suburban, and then they also tried to upsell me on a $75 higher battery rather than find the correct one , it took them 30 minutes and found one with the wrong post types , the new management and employees are untrained , I have purchased from this store over the years and will never go back to this store until they replace the employees and the manager , the store 3 miles down the road got me the correct one and it only took them 2 minutes. the Hoover store by Ellis piano is horrible .

I have a 25 civic si which takes very specific wiper blades. I have ordered dozens of different…read moretypes and none of them fit. The manager comes out and works through a few different ones until I have new blades that work on my car. Good guy, recommended.

This is one of the few O'reilly auto parts that does custom paint mixing. Jt did a wonderful job!…read moreAll the staff was very nice. I bought a pint of paint which was a bit pricy close to $90 but the quality was amazing! It matched my color perfectly! I would highly recommend this O'reilly.

I needed a replacement part and found it here at a fraction of the new price. The yard can be a…read morelittle overwhelming to navigate, but staff helped point me in the right direction. It saved me money, and the part worked perfectly once installed.

Awesome place. Changed their name from Palmer but still great customer service. Randy answered all…read moremy questions and helped me find the part I need to fix my T&C. Will definitely use them again if the need arises. Thanks Randy and team!

Never will I come back for service on my Silverado. I have been here a few times and the first two…read moreor three times it was fine. I came in for an oil change and the advisor wasn't trying to sell me unnecessary services or anything. He got me in and out. The last time I was in for an oil change the advisor (one I had never worked with) reminded me there was a recall on my truck. I have known about this recall and put it off because I knew how big of a job it was and was afraid someone would to mess it up. I have several years experience working in the service dept of a dealership and my husband has been a mechanic for over 30 years, so we know a little bit about cars to say the least. I decided to move forward with the recall because the parts were in stock and I had a couple of good experiences at this shop. I should have trusted my gut. I had my husband take it in the day of because I knew if anything was done wrong he would be able to spot it. Sure enough, when the truck came out the roof liner looked beyond horrible. It was broken in a couple of areas and there was grease all over my truck. They took the truck back to "clean it" and it came back for a second time still dirty. The service advisor argued with my husband about the liner being broken and told my husband that he was lying and that we brought the truck in dirty and with the broken pillar. I take better care of my cars than most people and I know for a fact my truck was clean and without damage. We requested the service managers help. She did not want to pay her technicians time to redo it. My husband asked her to order us a new liner and he would install it himself. She went ahead and ordered the liner. months later we called to see when our liner would be in and they kept pushing us off. We decided to show up at the dealership one day and requested to speak with the manager. They told us she would be in shortly. We waited for almost 2 hours. She never showed up. The service advisors looked into the part tracking and told us it would be another week. We walked over to the parts department and the employee behind the counter told us that the part had been in for weeks. We brought the roof liner home with us that day and my husband installed it himself. I typically take my truck in for small services, but from now on my husband will be doing everything himself. Step One will never get any more of our business.

**Incredible Experience with Ty!**…read more I just bought a rare Infiniti, one of only 50 ever made, and I couldn't be happier! Ty was fantastic from start to finish, making the entire process seamless. His passion and expertise truly made a difference. If you're looking for your dream car, or any car, ask for Ty - he is your guy!

Awesome! Great service, trustworthy staff! Very professional when explaining repairs.read more

I came to the dealership to look at a particular car that had just been traded in. I was assigned…read moresalesman Rob Hurt, and he was incredibly helpful and patient as I explored not only that vehicle but several others on the lot. Before leaving that first visit, I test drove a vehicle that I really liked. Rob explained that I could place a $300 refundable deposit to hold the car while I finalized the insurance and financing details related to my totaled vehicle. Since the deposit was refundable, there was no risk, so I decided to put it down before leaving. Over the next several days, I made a few visits to the dealership to make sure it was truly the right vehicle for me. I even brought my son back so he could test drive it and give it another look. Rob was very patient and accommodating through the entire process. There was one visit where I became quite frustrated and was honestly tempted to walk out. I was simply trying to keep the car on hold and needed to leave so I could get my son home to study for an exam. However, either Mr. Hurt or his manager, Shomari, kept attempting to run my credit and finance the vehicle through their system even after I explained that I would be securing financing through my credit union. That part of the experience felt unnecessarily pressured, and I did express my frustration to Rob. One interesting feature of the process was their high tech system where you go into a private room and complete a virtual meeting to review warranty options and sign paperwork electronically. That was actually a pretty neat and modern experience. During the process, I received an email from Service Director Mr. Bowlin asking how everything was going. I replied honestly and explained the frustration from my most recent visit, but unfortunately I never received a response. I was eventually able to finalize the deal and complete the purchase. Rob was wonderful throughout the entire process, and I truly do not believe he was the one pushing to run my financing through their banks. That was simply the impression I got. Within a week of purchasing the vehicle, the car alerted me that it needed an oil change. I reached out to Rob to ask if the dealership might take care of that in good faith since I had just purchased the vehicle. He checked with the service department and told me they could perform the service, but that I would be charged for it. Personally, I feel that a large, reputable dealership should at minimum ensure the oil is fresh before selling a used vehicle. Shortly after that, Mr. Bowlin emailed again asking what they could have done differently to earn a five star review. I responded and shared the same concerns mentioned here. Unfortunately, I never received a reply to that email either. Overall, the experience was a positive one, largely thanks to Rob's patience and professionalism. A side note worth mentioning (in my opinion) is there are positive affirmations in the restrooms and Christian music playing in the building. My only disappointment was the lack of follow up when I shared concerns and gave the dealership an opportunity to address them. For that reason, I'm leaving four stars instead of five.

I recently had the privilege to add a Lincoln to the family. I had an amazing experience with Long…read moreLewis of Hoover and especially my sales rep Michael Slaughter. The entire process was smooth, professional, and truly enjoyable. The team went above and beyond to find exactly what I was looking for, and when it wasn't readily available they had it delivered. That level of dedication stands out. I couldn't be more pleased with my new vehicle and the overall experience. I highly recommend Michael Slaughter at Long Lewis of Hoover to anyone looking for a hassle free and a no pressure car buying experience

Once again a positive experience. I was convinced my transmission was the problem but turns out a…read moremuch less costly repair. They were very busy, as always given their good service, yet fixed my car same day. Thank you for being the conscientious business that you are!

I stopped in with a transmission problem, thirty minutes before closing time on a Friday, but…read moreRussell climbed under my SUV and diagnosed the problem and gave me the sad news that he didn't have the part to fix it. He gave me the chance to run up the the NAPA store and get the part and he would fix my transmission before he went home. Despite setbacks at NAPA, Russell walked me through getting back the Mr. Transmission and he took care of the repair without complaining or stressing about the extra time it took. I would Recommend Mr. Transmission, and Russell specifically, for any transmission issues you might have. HE is quick, r3espectful, and he will have my business from this date forward.