Very clean friendly employee with concern for their customers service needs. I had them inspect my…read morevehicle for a fluid leaks. They recommended an initial part replacement, but noted that if the part did not repair the condition then another more expensive part would need to be replaced. I appreciated the information, but decided to wait to make a decision to move forward. There was a $160 shop inspection fee.

I had some issues with my car and took it here! I love that they have a "drop off after hours"…read moreoption as I work long hours and couldn't make it there during the day. They were so fantastic with communication and Mark explained things well to me (and my dad) as I'm just a girl who knows nothing about cars! I appreciated their service!

I brought my 2005 Mercedes here for an oil change based upon a friend's recommendation. They did a…read morefine job, so a few months later when the coolant light was on and the car was in limp mode, I didn't hesitate to call Mike and Mikes to do the job. I got the car towed 30 min from homewood just to use them. I also had purchased brake pads and rotors for the car and placed them in the trunk for them to put on. They originally quoted me an outrageous price to put the brakes on. When I explained that I was providing the parts, and I would just take it elsewhere, they went down (a little). I was mainly focused on diagnosing the reason why the vehicle was in limp mode and finding the coolant leak (I had been topping off the coolant for months). They called me and said the diagnostic was a thermostat housing, and also said I purchased the wrong size front brake pads, and I will have to pay them for the parts for the correct pads. Fine. I did. They said they would return my pads that were the wrong size and place them in the trunk (they didn't give them back and they aren't in the trunk). They then told me the car was in limp mode because there is an alternator problem. We called the shop that had just repaired the alternator a year ago (it was still in the warranty timeframe) together, and decided on a plan that the other shop would come and pick up the alternator and repair it and deliver it back. I received a call after the brakes and thermostat housing was replaced saying they had no room for my car, and that I would have to drive it myself or pay for a tow to the alternator shop. This is wild after I had just paid them $1000 for a thermostat housing and brake and rotor replacement. The alternator shop was in disbelief that Mike and Mike's asked me to do this, and told me specifically not to drive it over 40mph, do not use any electronics (no radio or headlights, no a/c) and keep it slow and steady. This was a long drive at 6am from Pelham to downtown Birmingham on Highway 31 in the RAIN. Once at the alternator shop, they checked the car, and laughed, "that's an old code from when the alternator was originally repaired, your car is fine". It's been month since I've gotten my vehicle back. The coolant reservoir is completely empty and the leak wasn't repaired like I was told. I am SUPER Disappointed with the quality of work (or lack there of). They seem to try to nickel and dime me a lot, and I am not down for that. For a woman, I have a pretty good basic knowledge of vehicles. I have only driven the car 4 times since I got it back. I will be taking my dollars elsewhere.

Starter bolt stripped during DIY removal. Towed it to Mike and Mike's. Two hours later Mike called…read moreadvising my truck was ready. Stripped bolt removed. New starter installed. Exceptional service and value! Mike and Mike's will be my first call for my next vehicle issue.

Love these people. Have been using them for more than a decade and completely trust them. They…read moredon't do unnecessary work, but take care of everything I need. And the fact they know me and will repair punctured tires without charge is just a bonus.

overpriced and dishonest. I changed my own oil after a service there and the oil was obviously poor…read morequality while I was told it was the best available. stay away

Deceptive business practice experience. Requested basic service of vehicle and personnel added…read moreservices and upgrades I didn't request. There's a reason they don't put prices of service on their web site.

DO NOT TAKE YOUR CAR HERE!!! I had an extremely frustrating experience with this NTB location. I…read moreoriginally came in just to have four new tires installed. I did not plan on replacing my shocks and struts, but the manager strongly pushed me into doing it while my car was there. I trusted their recommendation, which turned out to be a mistake. My vehicle ended up being kept at the shop for three days because they stripped a bolt during the repair and had to order a replacement part. After multiple attempts to pick my car up, I show up to the store and wait in the lobby for 10 minutes before I walk out to the back and ask if someone can help me. Meanwhile, there's 4 guys sitting around doing nothing. The manger finally comes out and informs me my power steering was messed up, something that had never been an issue before bringing it in. The manager stated he did not have the tools to fix the power steering. Because my car was not safe to drive, I had to have it towed to another mechanic to figure out what was going on. I am now being told that my power steering system needs to be replaced, only 3 shocks were installed and the CV axle has been punctured! Which is a major and extremely expensive repair that started immediately after the work performed at NTB. All of these screw ups just for some tires! To make matters worse, when I tried to escalate the issue, the manager refused to provide me with the contact information for corporate. Being left without a vehicle for days, paying for a tow, and now facing a major repair after work performed at this shop is completely unacceptable. I hope someone from NTB corporate sees this review and reaches out, because this situation needs to be addressed and they need to pay for the damages they have caused.

I was extremely excited to find these guys to work on my 66 Mustang, about a week into getting it…read moreback the new battery died and the steering column was not installed correctly. I took it back to be fixed. They have now had it for 6 1/2 years and will not give us a straight answer on when we can get it back or when it will be fixed. They also blocked me from social media after commenting on a cool car and asking when mine would be complete. Nice guys but Do NOT recommend if you would like any sort of straight answer.

I brought my Corvette to this shop in June, 2023. Mr. Black had recently judged a Corvette show in…read morethe area and that seemed like a good referral. Immediately on getting the car back, the fuel release switch did not work. I brought the car back and this was repaired, see the email. Since that time I have found that 3 of the connectors for the center console were broken, and the lighter no longer works. There is a cut in the leather shift knob that was also done by your repair person. All of these faults are related to the short-throw shifter replacement. The car continued to leak oil and I brought it back to your shop. This was supposedly repaired a second time but it has continued to leak oil for the last two years. I have recently brought the car to Hendrick to repair the oil leak. They first replaced the oil pan gasket, which had an external sealant pasted over the gasket area. Subsequently they replaced the crankshaft seal. You can see from your bill that your shop worked on both of these items. I have paid $3500 to repair your faulty work on the engine, and many small pieces were broken when the shifter was replaced. This shop does careless and slipshod work.

Took my old Camry in for an oil change at the end of a day on a random Tuesday…read more I called several places and they couldn't get me in. But they did. Prices are comparable. Around $30-$40 for the change. They had my information saved. Wasn't pushed to do other things. Waiting area is fine. Bring headphones and work to do. It takes about an hour or less not bad.

I had a great experience here. I called at 3 pm and the guy helped me set up an appointment for the…read morenext day at 1:30 pm. He price matched a quote I got from another auto shop and was speedy and kind on the phone. I got the tires changed with no issues and they finished it in a timely manner. The next day my tire pressure gauge went off and I called and they took me right in and checked the tires for me. Looks like a sensor problem I'll have to come back and get fixed soon, but that isn't their fault.

Once again a positive experience. I was convinced my transmission was the problem but turns out a…read moremuch less costly repair. They were very busy, as always given their good service, yet fixed my car same day. Thank you for being the conscientious business that you are!

I stopped in with a transmission problem, thirty minutes before closing time on a Friday, but…read moreRussell climbed under my SUV and diagnosed the problem and gave me the sad news that he didn't have the part to fix it. He gave me the chance to run up the the NAPA store and get the part and he would fix my transmission before he went home. Despite setbacks at NAPA, Russell walked me through getting back the Mr. Transmission and he took care of the repair without complaining or stressing about the extra time it took. I would Recommend Mr. Transmission, and Russell specifically, for any transmission issues you might have. HE is quick, r3espectful, and he will have my business from this date forward.

A friend recommended me this shop. But they damaged my wheels and denied that they did that. Tried…read moreto blame me saying I probably did it. I had purchased new wheels only a couple months prior and have NEVER curbed it. Terrible quality of service. They don't care about your car.

I give the place 5 stars, the owner works there too, they are quick and no games. He is blunt,…read morehonest and competitive, been going for over a decade with our 3 cars. I love how people complain cause they charge for air or pressure check. Hey, they get paid to work, if they aren't changing tires or doing alignments they aren't getting paid.