My daughter's car had a dead battery when we were leaving our Airbnb on Sunday morning before Labor…read moreDay. Her car was jumped and we drove to AutoZone where we bought a new battery and they installed it for us as well. They did a free battery check to make sure it was the battery. When my daughter tried to start the car, we realized it was more than the battery as the alternator was bad. The staff took time to call around to see if a mechanic could come to the store to replace the alternator. In less than two hours everything was taken care of right there. Staff was very helpful and knowledgeable, and they gave us a discount which was very helpful. Would highly recommend AutoZone for your car's needs!

I need a new battery for my five year old Honda CRV and they even installed it for me! Great job!read more

Too bad it appears this place has a low review because the bad review is so old. One reason I hate…read moreYelp. I'm giving this place 5 stars because I just went with a battery issue and was helped by Jason and a young girl who was in training. Jason went above and beyond to help explain why I should not always rely on YOUtube for answers to car problems. We had a great conversation about our opinions on using YouTube and we both agreed on each others opinion.

Helpful associates! Installed new wiper blades and deciphering appropriate bulbs for headlights.read more

My auto gave me a check engine light during the severe cold storm. My boyfriend took it to…read moreAdvanced Auto parts in Leicester, NC to get a reading. Kimberly provide excellent customer service for no charge. Even refused gratuity. With her help and expansive knowledge, she not only relived my stress, but quite possibly saved me hundreds by not having to go to a mechanic. Truly appreciate great service.

5 stars based solely on customer service alone!…read more Hip-hip hurray! for the only automotive place in the Asheville area that was able to hold tire chains for us based on a phone call made! They made our winter vacation possible.

I had some work done to a gear box and was told one price. When I got there to pick it up the price…read morewas $70 more. The manager/ owner just walked away when I started asking why. He did not even care. The employee was also very rude about it when confronted. Would not recommend this place to anyone

I had been on vacation when my mother's health rapidly declined. I came into town and she ended up…read morepassing away. As a result, I needed to pack up her belongings and take them back to my home in Colorado. Since I was unprepared, I did not have my truck and instead had a vehicle with no hitch to pull a trailer. These guys ordered the hitch receiver, wire harness, and ball and told me they would squeeze me in so I could get on the road. Flash forward, the part didn't arrive (after a holiday weekend). I found the parts elsewhere and these guys agreed to install it. Fit me in last minute at the end of the day so I could hook up the rented trailer and get out of town the next day as planned. 10 minutes into my trip back to Colorado, I was read ended in traffic. I called these guys and brought the car back by as the hitch was damaged. They provided a safe work around that would get us out of town and back home. Everyone here was wonderful! Super pleasant, apologetic when they didn't get the part (though I know that's out of their control), and went out of their way to help me. These guys were a bright spot in an otherwise very dark and difficult time.

I would stay away from the fools. I had a camper top installed and they didn't put in my driver…read moreside tail light correctly and it became water logged, the way I found out, my turn signal blew. I also had weather tech window guards installed, they were defective and they knew it but decided to waste my time and theirs twice. Ended up replacing my tail light console. I would go somewhere else for better workmanship!

Thumbs up on Bruce and his ability to get the job done right. I've followed Bruce from a shop he…read moreworked at in Arden to now his own business at this location. He takes care of my wife's Mazda, has done major mechanical work & restoration on her Volvo wagon, and is currently taking on an engine replacement on my father-in-law's older BMW. It's always great to find an honest mechanic who knows complicated import cars. Would recommend to anyone needing help or proactive maintenance.

Allen who works at brices auto was helpful with my situation. I recommend Allen and Bruce 110 %read more

Getting hard to find anybody at auto parts store who knows much about cars. Got fed up with the…read moreplace down the street with all the 12 year olds working there. No prejudice, just, credentials. Or at least a HS diploma, implying the possibility of auto shop. So I have started going to Napa, where the guys are greasy and old and could argue about the best way to re-jet a carburetor. guys that would cobble a car together from scrap metal before they would download Uber if their car broke down, which it never would. despite the hours and location, these guys know enough to save me time and hassle. No more waiting while jr cheese burger googles screw extractors to see if they have one.

HORRIBLE CUSTOMER SERVICE. period. we literally walked in & one employee was on his phone & the…read moreother was doing ABSOLUTELY NOTHING. but told us to wait for the one who was on his phone to be done. EXCUSE ME, SIR. you aren't doing ANYTHING. maybe.. do your job & help the customers. DO NOT GO HERE. advance auto parts, here i come.

Well after a false start on my previous visit, I must update my review. Ken Wilson called me back…read moreregarding my bad experience. Dustin the GM was very apologetic. Did not try and make excuses. He just wanted a chance to earn back my business. He brought me a loaner car, picked up my truck for warranty repairs, plus a replacement key for my wife. Hers was stolen with her purse. Today my truck was delivered back to me with all repairs complete, a new key, and a 4 page inspection of my complete truck with recommended future maintenance. It was as clean as I gave it to them. (I just had it detailed the day before they picked it up). I was a little concerned as it might get filthy on the lot. Nope. Great job Ken Wilson/Crossroads Ford. Thanks Dustin. OH...and no charge for any of it! Even the key. It's a good day.

I am excited to share a positive experience with the service department in North Carolina . Having…read morebeen let down by dealerships in Kentucky and Indiana, I was anxious when my car stalled during a road trip with our children, six hours away from home, while driving up a mountain. Thankfully, we were only seven miles from a dealership. After having the car towed, the service team immediately started working on the issue, despite their busy schedule. Although they were unable to obtain the necessary part on a Friday, they arranged for a rental car and drove us 35 minutes to collect it. The following day, I received a call to inform me that the repairs were complete. Additionally, the service team took the initiative to inspect my vehicle for known issues and discovered that the fuel pump was malfunctioning, which they subsequently replaced. This should not be the exception but the standard