I've had good service here and bad. About a year ago, they did testing on the alternator and…read morebattery check. Also have had windshield wipers replaced. Service was great then. About 2 weeks ago, I needed screws for my front bumper license plate. The young man showed me what they had. I asked him to look at the bumper because it doesn't have holes-just indents where the screws go. He acted like he didn't want to look. He had a couple suggestions, but seemed very uninterested.

The manager, Josh, was on the phone when we arrived and needed help. The other two associates were…read morehelping customers. We politely waited in front of his register for his phone call to end. When he got off phone, he ignored us and walked away to fill phone order, I presume. He returned to register, called over another associate, who had finished with his customer, and asked him to do something for him, instead of either one waiting on us. I finally had to ask if he could PLEASE HELP US buy a radiator hose. He said, "I will in a minute," and made us wait 5 more minutes! Next time we will go across the street to O'Reilly Auto Parts!!

Listen. My husband…read moreworked for Ford for years. It literally kills me to write this review. Service is just the worst. I've been coming here and continually giving it chance after chance and I'm truly done. They don't honor your time requests. They don't do the services requested but document that they did. I've called the manager with no return call. The service guys don't communicate with the cashiers. For such a SMALL dealership, you'd think that the service would be better. I don't know all of their names but my recent convo was with Vance, who knew I needed my car by noon. (Picked up at 8 am for an oil change). With 5 open bays, there is no reason for this. If you can't meet the timeline a responsible call would have been nice. I can't even fathom buying my Fords here because service stinks so bad. The cashiers are friendly though. The Star is for them.

Friend went to buy car was approved for…read more 3k down when she found a car for 9995. She was told it would need at least 5k down Talk about "Bait and Switch". Heard similar stories in the past as Well. Becky you Suck!

If I could leave a 0 I would. This shop does not communicate with you at all and are stupid high in…read moretheir estimates. I had my car at this shop for 10 days and only heard from them once. Decided to have my car towed to another shop. Once there it was discovered that B&B mechanics took out my spark plugs and disconnected all kinds of hoses. All of which didnt need to be done for what was wrong with the car, an evap purge valve. The second shop had to fix what the B&B mechanics did in retaliation of us removing my car from their shop before they could fix the initial problem. B&B quoted 1500.00 to fix my car. Burdicks Auto Solutions in McKinney had my car for two days and have my car fixed and cost me 1350.00 to fix the damage that was done by B&B, fix the puge valve, and gave me an oil change. Of course my husband was stern in his interaction with the staff at B&B but never cussed or screamed. Once things were resolved in the office, he went outside to his truck contact AAA to get the tow truck in route. Two of B&B mechanics came out to his truck and threatened to beat him down. Totally unacceptable behavior all the way around. I highly suggest you dont use this shop for anything. All of this would have been avoided had they just called us to keep us in the loop of what was going on with my car.

A year ago I was very satisfied with the service from this shop, so last week I took our '03 Accord…read moreand '04 Civic in. Each had a problem. The shop "forgot" $100 of labor on the first estimate for the Accord and then their repair did not fix the problem. When my son called to let them know they told him they would call him the next day. They did not. Three days later they finally say they have fixed the problem and I "only" need to pay for the part. On the Civic we had the same problem with the estimate being "under" and it was not fixed, either. I won't be going back EVER. If I could give no stars I would.

Napa has some of the best parts in the the auto repair field in my opinion. Places like Auto Zone…read moreand Orileys have been come to known as cheap junk. So if you need washer fluid those places are fine but you need parts then Napa. And for some reason Napa usually has good people behind the counter. Although that blonde lady behind the counter could cheer up a bit.