Popped into this location the other day and my mom received help from Tom and he was wonderful.

Good experience here and quickly efficient. Was happy to pick up a front light bulb as my blinker was working Wierd with a fast flicker. So I'm aware that usually needs a bulb change. Bulb was a couple bucks but I payed $30 at jiffy lube to get it installed. Total hassle but it's important to keep the car maintained. read more

I always have a great experience at this O'Reilly. All the folks who work here know their stuff really well. Especially Kevin. He's been super helpful and great with me and my family anytime we come in for parts or help diagnosing with the machine they plug into the car. They get busy at times, but it's worth the wait to have people be helpful and really know what they're talking about. They help with windshield blades, which is great because it's not something I know how to do. Kevin also recently helped me with a battery issue, and recommended a device to charge my battery which I love. It's so much easier than the traditional jumpstart from car to car. The recommendation was very much appreciated! So I recommend this west side location over the rest! read more

The technician in the store was so very helpful!! We were in a bit of a panic and worried about being stranded. He did some problem-solving and determined how best to get us on our way. He helped with the battery and was so kind enough to assist by installing. So well mannered such a helpful young man! Thank you, Awdinaiah!! read more

My battery died in the Target parking lot. After a jump start, I came here and Kevin was extremely friendly and kind and helped install my new battery right away. I didn't feel as if he was trying to take advantage of me, especially since I don't know much about car mechanics. Kevin was genuinely interested in helping me and ensured everything was set before I left. It took less than 30 minutes. read more

My car hood was all messed up and wouldn't latch. Adam, Jermy, Logan, and Eric helped me with strapping the hood to the front of my car and now I can go back to Phoenix to get my car repaired. Thank you guys!!! I appreciate it so much and honestly this O'Reillys should have 5 stars, You guys made my day! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Flagstaff, Arizona

I love these guys! They make me smile every time I am in there. Very helpful most everyone know of what they are talking about. It's a great little shop to have around the corner. read more

These folks are very friendly, and I go here because I'm the stereotypical female who can't even get my wiper blades put on. However, their go-to guy who was designated to help with this couldn't figure it out either. So I had to go inside to get help for the help. At one point he questioned if I even got the correct blades, even though I had assured him I had checked (and I was right). If I'm paying a premium for the perks of getting things installed, it'd be nice if they could do it. However, like I said, they are very nice, and that's worth a lot. read more

Needed a new battery. Was greeted by a young blonde woman (didn't get her name). She helped us out and we saved money with my military discount. Luis was very kind and switched our battery out in less than 5 min. If you're looking for friendly customer service come to this place! They saved our family vacation read more

I rent out one of my cars on Turo. My renter was having a minor issue with the vehicle and I told them to take it to the nearest O'Reilly and see if anybody would be able to help (even though it did not involve buying anything). I really appreciate whoever at this store was willing to take the time to disconnect and reconnect the battery terminal on my Ford Escape that's 750 miles away from me, at almost 9:30PM because they saved me a lot of time and money! read more

Place is cool but they don't carry muffler bearings or blinker fluid for an 05' Jeep Grand Cherokee. One of the most common vehicles on the road. Pshhhhhhh read more

Helped me get the right headlight replacement. Kevin knew his stuff, huge help and ten times better than my experience at the nearby auto zone for same issue. Best place in town read more

Disappointed in the lack of service. My daughter went in to purchase new window wiper blades but when she asked to have them installed, she was told they were too busy. Sad! read more

I broke down late at night & called O'Riley cause they where the closest Auto Parts store and Rapheal was helpful. The next morning I walked (approx 36° this morning) about 3 miles to their store which opened very early - 0730. CJ was professional and informative and even let me borrow a pair of his personal vise grips. Wow! I have never had such Great Customer Service from an Auto Parts Store in my life, I do frequent them often because of my automotive experience. If you live in Flagstaff or passing thru and need a parts store that goes the Extra mile these guys have proven it to an old fart. Great Experience! I hope to never break down again but if I do I'll know where to go. read more

Went in for remote battery and counter guy was rude and non helpful, refused to open remote and assist me, went down the street to Auto Zone who were very friendly and replaced battery in remote, won't be back to O'Rileys. read more

These guys are over price. They take advantage of you needing the parts right away. They were roughly $80 more than the Internet price. I understand if they were slightly more but $80 more. I felt ripped off. They had one more expensive and another which they did not "recommend" for about $30 cheaper. The guy at the counter didn't seem to care that I wasn't pleased with the cost. read more

Rafael was SO helpful! Driving back to phx and my check engine light came on so made a quick stop before I hit the road. He was polite, knowledgeable, and fast. This guy needs a raise! read more

I can't even give 1 star. My daughter took her car in to have the battery checked and replaced she got the same story as a few other reviews that they were too busy. First it was they have been told to not touch the cars??? What? Aren't you an automotive store and then it was they were too busy. We called the other store on East 66. Rudy said to come over there and he would fix it. Thanks Rudy. read more

I had an issue with my battery and alternator. Will was a great help to me. He took my battery out of my car for me. Due to corrosion the screw snapped as he was trying to take it out. He took out the compartment that held my battery, fished out the broken screw, and replaced it for no charge. After buying a new battery, we tested my alternator which ended up being broken. Will referred me to a mechanic and allowed me to park my car in their lot overnight. Great customer service! read more

Went in 5-29-17 looking for a set of ignition coils and spark plug wires, and upon asking the employee at the front desk for pricing and availability I was laughed at for apparently "not knowing what I was talking about". The service was absolutely horrible, and the employee with an absolute lack of decency and customer service was an arrogant dolt, in regards to not only what I needed, but also in how to respect a potential customer. I will most definitely not be returning here. read more

Bought a Battery from this location today. The workers were extremely unprofessional and lacked customer service in a multitude of ways. We were hardly greeted as we walked up to the counter to a young gentleman who was cussing and shooting the shit with the other employees while ringing us up. He hardly talked to us about our issues with the battery while he checked it and rang us up for a new one. He didn't give us the option of types of batteries and types of warranties. He didn't offer us battery pads or terminal cleaner and barely made small talk as he was ringing me up. I know I am 100% spoiled by the O'Reilly's on Waddell in Surprise, Az where I'm from, but this seemed pretty ridiculous to me. Bad. Services. read more

The battery died on my wife's beloved 1990 Geo Tracker. I called O'Reilly, and they said they would switch out the battery for no additional charge. Well, it was a horrible job. The last battery had spread corrosion all over the place, and the whole mess needed to be cleaned up, a new bracket installed, etc. etc. Fred, the Assistant Manager, took care of it, and did a stellar job -- including cutting an inch or so off of the bracket bolts with a hacksaw, because they butted up against the hood of the car. Talk about "above and beyond". And, he had a great attitude about it throughout the whole ordeal. I was very impressed. If you go in there, let him know you saw a great review about him... I want to be clear that this was the Sedona store, not Flagstaff. I guess Yelp doesn't know there's an O'Reilly store here, so it defaults to Flagstaff... read more

It was another snowy day in May in Flagstaff and my battery was not keeping a charge. Despite the weather, Ryan checked my battery and changed it out for a new one; all with a smile on his face. This is the only place that I buy auto parts from in town and this experience reminded me why. read more

These guys were very helpful for us while we were traveling in dealing with a fried battery issue. Let us use some tools to swap out the old battery for the new one. Good, helpful guys! read more

Had a bit of a coolant hose problem in the middle of an 8000 mile road trip. Kevin had the parts shipped over from a neighbor store same day, gave us some tools for the job and couldn't have been more friendly and helpful. Cheers, thanks guys! read more