Had my Bronco serviced here and the experience was flawless. Every department did an excellent job…read moreand made sure I was taken care of. These guys are good!

Service Review: The oil changes are good here, but the service department is a different story. I…read moredropped my truck off with a laundry list of issues, including a broken sunroof that they never repaired after waiting 7 weeks. To make matters worse, I picked up my truck with a completely dead battery.(which I happily paid them to for a new battery, yet my oil changes vehicle inspection said my battery was fine, weird?) I believe in building a relationship with my local dealership and paying for dealership pricing for services and oil changes. I informed them that I had the Ford Extended Service Plan and would only pay a $100 deductible. However, during my repairs, they stole over 20,000 of my FordPass points, even though I had already paid for the deductible. Alex, the Service Manager, was great in trying to address my concerns. However, the other advisor who stole my FordPass points and never mentioned the sunroof repair left a bad taste in my mouth. This is my last visit to this service department. I'll happily drive to Grants for future oil changes and service work. Alex, this isn't your fault, but the actions of the other advisors.

We had electrical problems in our rv. These guys got us in at 3:30 in the afternoon and got us back…read moreon the road.

I called about our slide not retracting and he showed up in 15 minutes. Got it to pull in so we…read morecould hit the road. He was very friendly and professional. Would definitely use them again.

Brought my vehicle in to get water pump fixed.The first time they "fixed it", they broke the sensor…read moreand tried to say it wasn't their fault. They fixed it, and then said it was a different issue- the timing belt. They said it would be ready the next day. When we picked it up, THE BOLTS WERE NOT TIGHTENED CORRECTLY! I made it a mile before taking it back a second time. They apologized for not tightening the bolts and blamed it on a mechanic who was not working on my vehicle. The vehicle continued to run "rough" the following days, followed by decreased acceleration and jerking. I called them and was very upset with the WARRANTIED work that was performed. I did raise my voice to the receptionist and called back an hour later to apologize for my frustrations. She said to bring the vehicle in. Saturday: we called as soon as they opened to bring the vehicle in- we live roughly 40-45 minutes from Gallup. The receptionist said it was okay to bring it in and they would even give us a rental. When we arrived, I made eye contact with the owner, Ali E-Almahdawi, who then immediately vacated the premises. After seeing him, we were told they would not work on the car because of how I spoke to the receptionist the day before. Understandable. I ask to speak to the owner as the work is warrantied, but I'm met with hesitation and no one offers to help. The mechanic who worked on my car refused to take a look at it and another mechanic, unrelated to the incident, started calling me stupid for recording the incident. I started recording once I noticed the mechanics laughing about the situation and did not feel comfortable not documenting my time there. Several minutes after the mechanic called me stupid, he was in the area of my dad and I and I pointed him out. Immediately he says "Don't fucking point at me" and my dad got upset with his tone. The mechanic calls me dumb for recording (again) and asks that the cops are called on us. All of this has been recorded for my safety. During the entire incident, I was respectful, I was polite, but the same cannot be said about JN JA. When I asked the receptionist to point me in the direction to file a complaint, she refused "service" to me. The lack of accountability is astounding. We were initially quoted around $400 for the work and when we finally got it back, it was nearly 680! They never contacted me to inform me of the additional services they were performing.

Broke down on I 40. They took us right in. 2013 Range Rover. They did a great job solving the…read moreproblem and sourcing parts. Even gave us a loaner car to use over the weekend. Not many Land Rover parts in Gallup NM. Thanks for taking care of us.

We were passing through on our way home to Virginia. Our tire was going flat just about the time…read morewe saw this business. Took care of the tire. Within 30 minutes, we were back on the road. Thank you so much for your kindness.

I would suggest finding another place if you don't have plenty of time and money. It's very…read moredifficult to find a good,honest, efficient, and kind mechanic in Gallup.

Our van broke down in the middle of the night 40 miles outside of Gallup. Rick answered our call at…read more3:30am, was very polite and even offered to come get us if our tow didn't show. They quickly and efficiently addressed the problem that almost ended our entire cross country trip. Avery was extremely helpful. My heart dropped when we thought we stranded with a van full of kids and having him explain exactly what the problem was and how they fixed it made me thankful I almost cried. While I hope we don't end up stranded in Gallup again I'm grateful we could confidently take it right back there if we needed to.

A friend of mine had a truck repair for a water pump on a Cummins X15. This place charged 12 hours…read moreof labor. 6 hours of labor should have been the most to change on a water pump. Also the final bill was almost double the initial quote. I would recommend another place instead of this company.

Excellent experience with this shop. The shop was clean, they gave a fair price, and fixed the…read moreissue. Everyone we spoke to there was honest and communicative. They're also one of the only places that works on foreign cars in Gallup. They definitely know what they're doing.

Best auto shop I've ever been to! These guys are professional, intelligent, and care about human…read morebeings more than money, it seems. Very rare in a business now-a-days. Levi was friendly, professional, helpful, empathetic, and did everything in his power to help with our emergency. The mechanic was highly skilled. I enthusiastically recommend this shop for your repair needs!

Had an issue with my coolant on a road trip and they were able to fit me in on short notice. Other…read morethan trying to mansplain car things to a woman who knows about cars the experience was good and they got me back on the road!

Andrew helped us get our car to the dealership in a timely manner. He was friendly and professional.read more

I can't say enough good things. From the very first call, Seymour was absolutely amazing. He was so…read morecompassionate, caring, and kind throughout the whole process--qualities you don't always find in stressful situations like this. He made everything seamless, walked me through each step, and even sent me a simple link for payment so I didn't have to worry about a thing. Carlos, the driver, was equally impressive. He arrived in less than an hour, which was such a relief, and he was incredibly attentive and careful with my car. He handled everything with such professionalism and care that I instantly felt at ease knowing my vehicle was in good hands. This experience turned what could have been a really stressful day into something smooth and easy. Seymour and Carlos are both outstanding, and I highly recommend to anyone who needs fast, reliable, and genuinely caring service.