Even though I wasn't able to get the fix I was looking for the employees were still helpful…read more Definitely gave some good advice and suggestions. T Mobile sent me here and I'm glad they did. Federal way is still the #1 store though. There service was hard to beat! Definitely use batteries plus for your phone repairs.

Clayton was friendly and helped me change two of my watch batteries. He was quick and very…read moreinformative! I appreciate him making my retail experience.

Service was great…read more They are always super helpful. There's a bunch of auto shops on this road but O'Reilly's is always consistent and is stocked with what we need.

Great help and customer service from Isaiah yesterday! Went above and beyond just selling us…read morereplacement wiperblades- very knowledgeable and professional. Thanks so much- we will definitely return to your location whenwe need auto parts!

Dave, the assistant manager of the store is a complete a-hole. I don't know if he was just having a…read morebad day or if he's really just a jerk to every girl that goes in there. I watched him talk to a couple of girls like they were stupid and then when I came to the counter to ask him to double check a headlight he gave me attitude and then I couldn't have seemingly inconvenienced him anymore. Definitely will not be coming back here and your manager should not have an attitude such as his. Maybe you guys should have a mystery shop woman go into that store so you can see first hand. Absolutely ridiculous behavior.

This is the closest store for me. Employees are always courteous and very helpful in finding…read moreproducts and installing them for me. However, the store needs some upgrading. The lighting makes the place somewhat dark and on the blue and yellow side. I'd rather see more white light to "uplift" the place. The machine for specifying what windshield wipers I needed was still broken as it was when I was in earlier this year! That meant I had to stand in line to have a counter person find them. Then when I paid for them with a card, the machine was horribly slow for both my O'Reilly gift card and my debit card. The counter guy had to swipe my cards more than twice. That was frustrating for him and for me, and those waiting in line.

I headlight burned out and I went to O'Reilly Auto in Orting and they replaced both headlights for…read moreme and gave the old good one back to me.

It has been two years since I was in this store and I'm finally getting to writing this review. To…read moresummarize: This was the best service I've ever had hands down ever in my life. Story below.... My wife is in Safeway. 3 daughters, aged 3, 5 and 9, are in the car. We had been at the river all day long and are wiped from the sun and fun. My wife comes out with ice cream and a bunch of other groceries. And........ my truck won't start. I see O'Reilly's and walk over. I explain the noises and the assistant manager, who believe was named Kip, gives me a couple of options. 1st thought was the starter, but we decided we'd test the battery first. Problem number 1, I have no tools to take the battery out. Kip doesn't flinch and gives me a few tools out of his stash. Problem number 2, I get the darn battery half way out, and can't get around to a bolt without an extension to the ratchet. Kip takes a new tool off his shelf and hands it to me. I'm happy to buy it, but he says just don't ding it up. I probably shouldn't share this part, but it was such a great gesture. The tool did the job and I handed it back as clean as it was when he handed it to me. Kip tests the battery. It's a goner. I happily buy a new battery and use the same tools to put the new battery in. The car starts right up. The only casualty was the ice cream, but the kids were half way done with that by the time I got the truck started. I brought my daughters in to thank the guys. By the way, it was a Sunday and these guys stayed 15 minutes after closing to help me get this all done. And I know very very little about cars or doing this stuff myself. I tell this story to anyone that will listen. It's a great example of doing the right thing.

David is a knowledgeable hybrid battery technician. But more importantly he is honest and cares…read moreabout his clients. I had my first battery fixed and after 2 years it popped up again. David not only was flexible but held his word on the warranty! He took additional days to care and retest my battery. This car was the only vehicle for my wife and I to get to work. Thank you David!!Anyone reading this. Go with this family owned business rather then dealership.

David is FANTASTIC! His customer service is second to none. It is obvious he takes pride in his…read morebusiness. He was able to turn my car around within 24 hours and the price was right. He is very knowledgeable and deserves your business. Thank you David for a wonderful car repair experience! (I never thought I would say those words!)

associate said that they what I was looking for. But right after I kept asking more questions about…read morewhat I was looking for. Right after they said, can you repeat the 1st question one more time? So I repeated it and said never mind we don't offer that. was lying because before him, i ask someone else and they said they did offer what I was looking for.

My visit to this location (16222 Meridian E Suite 103 ) was to purchase OW-20 Syntheic oil for my…read moreToyota. I arrived and found what I was looking for. As I gathered my purchase into my arms I made my way to the counter to pay. As she collected the items to enter into your purchase system, the clerk noted there was oil leaking from the one quart of oil. I was motified as I just had those quarts next to my clothing....I was wearing white as I was on my way to a Father's Day celebration. Upon looking down, I saw that oil all over my blouse and white tank top and capris. I was so upset and yet, your counter people did and said nothing. It wasn't until I said a few not so nice words that the clerk gave me a half-assed "yeah sorry about that"! I was so angry about that throw away apology. There was no attempt to offer me something to clean it off with nor any assistance with it whatsoever. I asked for a manager's card and as it turns out, the one person who said nothing about my incident, although fully aware and said nothing, was the manager. If I was only mad before, I was fully on boiling angry that she said and did nothing. As I walked out, she dared to yell out "have a nice day". REALLY???? I don't care what I had on. As a customer, I had the expectation to buy products that were ready to be handles and not leaking. I called their customer service line and filed a complaint. I would give a zero rating if I could because customer service should always be a priority. This was clearly not the case at this location. Will NEVER purchase from any of their stores again.

I came in knowing what I wanted. As I entered an older taller gentlemen greeted me and asked if he…read morecould help. He led me right to my product and checked me out. On my way out a noticed him following me, as I exited the store he asked a customer who was checking out next to me earlier if he needed assistance putting on his new wipers and then proceeded to help. I'm sorry I did not catch his name, but he obviously goes above and beyond.

It was pouring rain today, my wiper blade disconnected and I couldn't get it reattached. I stopped…read morein O'Reilly's on Martin way for help. They weren't busy, but the clerk just kept telling me they didn't sell that blade brand. I offered to buy a new blade, but he repeated they didn't sell that brand (Rain-x). I asked for help to reattach it, he again said they don't sell that brand and didn't know how. I have used the O'Reilly on Trosper for 18 years and they have always been beyond helpful and courteous. I just moved to Hawks Prairie and this was my first and last time in this O'Reilly's. Avoid O'Reilly's on Martin way, they obviously don't understand customer service.