I understand that staffing and labor costs are difficult to manage but I'm thinking if a customer…read morecan walk in, and the front desk remains empty for over a minute, maybe either you should close the store or hire more people.

Joe was awesome got me what I needed quickly and even changed my car key battery!! Keep up the…read moregreat work Joe!

I made the mistake of going here to to get parts for my RX7. What should of taken 5 minutes, took…read more45 while Jeff, the owner, went on a never ending rant about everything under the sun.Later, I had him rebuild a carburetor and it took him almost a month.I heard excuses like "im only one guy", to "the weathers too hot to work in"$400 later, and the carb still dosnt work and he refuses to look at it.His "business" is in a complete state of disarray, Junk every where. Ive given up on this yo-yo. You would be better off finding some rambling, homeless guy who has never worked on a car before.Ill take the bus or walk before I go to Jeffs again.

I had Jeff rebuild a 12A rotary this past year. It took him five moths to complete, with me…read morepestering him sometimes weekly, and he only finished the project when he needed the money. When he worked on it, it took him an afternoon to complete. For my money I had to pull the motor and deliver it to him, and reinstall it when I finally got it back. The motor leaked oil from the very first time I turned it over. It will not start, at all. I have been so disgusted with the project that I wrapped up everything and ignored it for almost a year. Am just now getting back into it. This all has been very depressing. And now I have to decide to take it somewhere else, mostly because I do not trust him to do any work in a timely manner. I'm afraid that the motor will have to be completely disassembled to repair the oil leak. It's the nature of the rotary motor. Am quite a few thousand dollars out, should have bought a "guaranteed" rebuilt, would likely have been cheaper. My recommendation would be to avoid this shop if at all possible.

Staff was very friendly and helpful. The short hair girl with glasses made it a great experience…read moreand super quick too. Will be going back to that same store for future projects!

This place has great employees that tried their hardest to fix the solution that was troubling my…read morecar. Jasmine was an extraordinary help and I really appreciate her for the hard work she put in to help me and my family out. She definitely deserves a raise if possible! The store has a friendly environment.

I appreciate these guys. It is a very basic auto parts store. When I needed parts for an…read moreambulance we were repairing in order to send down to Guatemala as a donation. They were very helpful and hooked me up with some good deals.

From the owner: Your local NAPA Auto Parts is part of a locally owned and operated family business since 1977 with…read more6 convenient locations in and around Pierce County. Our wide selection of auto parts makes us your clear choice. We're here to help you. Let us know what you need. Support Local Businesses Shop Small Shop Local.

This is the first wrecking yard that I've contacted where you're treated like you matter. I'm not…read morekidding, It was refreshing to deal with these folks. Helpful, and when I needed to call the Eugene branch, it was the same way....5 stars

DO NOT waste you time or money going to B&R. Two weeks ago I went there for a hood and a fender in…read morea very common color for my bmw. Nancy at the front desk showed me a picture of the car and I agreed it was the correct color and paid for the parts. She left out that they were coming from Corvallis Oregon. Fast forward a week later and I get a text saying the parts are ready. I drive out there first thing in the morning and the hood is still not there AND the fender is the complete wrong color. Nancy tells me she CANNOT guarantee the color and there would be a 20% restock fee. Luckily a guy with common sense behind the counter heard our conversation and told me there would be no restock and they would order the correct color fender and have it there with my hood in a few days. Last night I get a phone call saying my parts are ready for pickup. So this morning I get in my truck and drive 40 minutes to graham only to be told that the hood is in fact STILL not there. I demand a refund. Nancy tells me she is going to charge a 20% restock fee I tell her no the hell she isn't and that diesel is $7.00 a gallon and they have wasted enough of my time. She then asked if I used a credit card and when I answered yes she immediately told me to have a nice day. No receipt no nothing. It's insane to me they have such good reviews on google. A complete joke of a wrecking yard. I'm not sure how they are even a business with that kind of customer service.

associate said that they what I was looking for. But right after I kept asking more questions about…read morewhat I was looking for. Right after they said, can you repeat the 1st question one more time? So I repeated it and said never mind we don't offer that. was lying because before him, i ask someone else and they said they did offer what I was looking for.

My visit to this location (16222 Meridian E Suite 103 ) was to purchase OW-20 Syntheic oil for my…read moreToyota. I arrived and found what I was looking for. As I gathered my purchase into my arms I made my way to the counter to pay. As she collected the items to enter into your purchase system, the clerk noted there was oil leaking from the one quart of oil. I was motified as I just had those quarts next to my clothing....I was wearing white as I was on my way to a Father's Day celebration. Upon looking down, I saw that oil all over my blouse and white tank top and capris. I was so upset and yet, your counter people did and said nothing. It wasn't until I said a few not so nice words that the clerk gave me a half-assed "yeah sorry about that"! I was so angry about that throw away apology. There was no attempt to offer me something to clean it off with nor any assistance with it whatsoever. I asked for a manager's card and as it turns out, the one person who said nothing about my incident, although fully aware and said nothing, was the manager. If I was only mad before, I was fully on boiling angry that she said and did nothing. As I walked out, she dared to yell out "have a nice day". REALLY???? I don't care what I had on. As a customer, I had the expectation to buy products that were ready to be handles and not leaking. I called their customer service line and filed a complaint. I would give a zero rating if I could because customer service should always be a priority. This was clearly not the case at this location. Will NEVER purchase from any of their stores again.

Big shoutout to Richie, Franklyn & Budd. I called in to see if they had any availability for a…read morebrake replacement. Headed on over (with 2 hrs until they closed) got right to it and did an amazing job! Richie, made me feel right at home. I'll definitely be coming back for all my servicing and repairs! 10/10 highly recommend!!

If you need tires or tire work done don't go to Pep Boys. I scheduled an appointment using there…read moreApp. That was a mistake. Pep Boys does not honor there commitment. They apparently over schedule and do not have the staff to do the work. I went down the street to Les Schwab, no appointment. They took me right in and completed my flat repair in about 30 minutes. And guess what they charged...NOTHING. Now who do you think I am going for tires. NOT UNRELIABLE PEP BOYS! Go to Les Schwab.