This is the first wrecking yard that I've contacted where you're treated like you matter. I'm not kidding, It was refreshing to deal with these folks. Helpful, and when I needed to call the Eugene branch, it was the same way....5 stars read more

DO NOT waste you time or money going to B&R. Two weeks ago I went there for a hood and a fender in a very common color for my bmw. Nancy at the front desk showed me a picture of the car and I agreed it was the correct color and paid for the parts. She left out that they were coming from Corvallis Oregon. Fast forward a week later and I get a text saying the parts are ready. I drive out there first thing in the morning and the hood is still not there AND the fender is the complete wrong color. Nancy tells me she CANNOT guarantee the color and there would be a 20% restock fee. Luckily a guy with common sense behind the counter heard our conversation and told me there would be no restock and they would order the correct color fender and have it there with my hood in a few days. Last night I get a phone call saying my parts are ready for pickup. So this morning I get in my truck and drive 40 minutes to graham only to be told that the hood is in fact STILL not there. I demand a refund. Nancy tells me she is going to charge a 20% restock fee I tell her no the hell she isn't and that diesel is $7.00 a gallon and they have wasted enough of my time. She then asked if I used a credit card and when I answered yes she immediately told me to have a nice day. No receipt no nothing. It's insane to me they have such good reviews on google. A complete joke of a wrecking yard. I'm not sure how they are even a business with that kind of customer service. read more

They used to be great however have moved to automated phone system that is absolutey pathetic. All automated and nothing works. Leave a message for an order update nothing call/text like told to do no response. read more

Good parts lots of parts just sometimes don't get them to you as fast but either way happy with my purchase

I called and was able to speak to a real human, Nathalie. She got me the right part, (side mirror for a Ford Flex), that had MANY options that could have made it the wrong part. But, as our son says, "Nathalie knows what she is talking about". Also, if you do call B&R, and talk to an AI "person" on the phone describing what you need, they actually call back with a real person on the line. 100% would use them again. "Wrecking yards", "Salvage Yards", "Auto Recycling" places are sometimes not for the faint of heart, but they have done me, and my sons well. Polite and easy to talk to. read more

sold me the wrong motor I paid for the motor in cash and I paid for a brain for the car and a wire harness once I find out I had the wrong parts I asked for a refund it's been over two weeks. They're telling me they sent it when they haven't and they mailed me my refund instead of handing me back cash like I gave them. So be careful Refund sucks. Altogether, I got a month invested in the wrong part and out of cash and I'm being avoided when I call read more

Great experience at B&R today. Nancy V was extremely helpful. The cars are well organized so it's easy to find what you are looking for. They also had multiple cars for me to choose from. I'll go back. read more

Chip at B & R is the BEST! I have used him for years and he always helps me get the right parts at a fair price- I use several wreckers for parts and Chip & B&R are the best by far! Highly recommend! read more

They have multiple locations means more cars. They are the only ones who had my part not even the dealership makes it anymore thanks again.

They sold me an engine that they say has no issues, but they didn't remove the oil filter which showed evidence of large metal debris in the crankcase and oil delivery system. the metal was from the oil pump / balance shaft assembly. they removed the oil pan but somehow missed the broken oil pump and debris in the oil. but had no problem taking my money anyway. when I asked for a refund I was told by a "sales professional" that she thinks I should just install it because they have video of it running and it had good compression. I have I'll be taking them to small claims. If I could give negative starts, I would. STAY AWAY! No integrity AT ALL!! read more

I picked up a spare tire for my daughter's 05 Hyundai . Totally pleasant transaction and very nice people. I was referred B&R from a local auto station as they use them frequently. Great find! read more

What a joke of an operation! horrible customer service. damaged parts delivered. Been a joke for years now. read more

B&R Auto Wrecking - Auto Parts & Supplies Near Me - Graham, Washington

First off thank you Ember! All American classics in Vancouver Washington can get "ducked". B&R in graham was such a better experience, friendly and reasonable on price! The place in Vancouver tried to charge me damn near 100$ for these things, but let's just say B&R had a way more sane price read more

B&R Auto Wrecking - Auto Parts & Supplies Near Me - Graham, Washington

They were great with helping me with my issue and went above and beyond to take care of me. I suspect they do this for everyone, and that's why I will continue to do business with them. I would most definitely recommend this business. read more

The experience I had was, excuses, excuses, excuses on why the parts have not arrived and why the wrong part got delivered - I got no updates on the status of arrival without calling the company myself. Never let anyone whose first and last name begin with the letter "Z" help you. Fortunately, there are many good people who work there that are knowledgeable, conscientious, and do what they say they are going to do. Unfortunately, I had to deal with the one person who does not have those qualities. The Company has a very good online inventory and purchasing website. Use that... read more

Great people, great prices, excellent customer service. Tinei was especially helpful and friendly! I will definitely check here first for all of my auto part needs. BIG ALOHA B&R FAM!!! read more

I called B&R when they opened this morning to check if a part for my project car was available (it was), and then purchased it over the phone. They said it would be ready to pick up in about an hour and to come before closing at 4 PM. I live an hour away, so this was not a problem at all. Cut to a few hours later when I get there and I'm told by an extremely rude sales rep (with stickers all over his computer professing a "customer obsession") that I was lying about picking it up that day and it would be at least 24-72 hours before the part would be ready for pick up. I explained what was said over the phone and he begrudgingly got someone to work the order. After waiting for 45 minutes, I was called back to the front and told "your part was sold to someone else before you got here to pick it up. Do you want a refund?" Correct me if I'm wrong but doesn't the act of paying for something mean it's no longer for sale? I wasted about three hours of my day and drove 100 miles round trip to get this part and they sold it out from underneath me. I will never do business with this company again. Also: in violation of the Washington State requirement that everyone wear masks two of the three employees up front where not wearing a mask. read more

Great customer service, conscience of their products. I thought I needed a transmission, they found one in the Napavine yard. They doubled checked it's intergrity, called me back they would have to find another one because the one they had on hand was cracked. They brought another to that yard and called to come get it. As it turned out, my transmission was fine and I had to return it, with no issues or attitudes. Highly recommend this business. read more

Ordered (and paid for) a seat belt buckle for my car. Not once, but TWICE, they got the wrong part! They finally got a buckle in, but it was crap, and missing the electrical wire to connect it. Third time's the charm right? NOPE!! Stopped by today to check on the order, since they hadn't called us like they said they would. It's been over three weeks since the original order, and we still don't have a correct part. Totally bad customer service. Would not recommend at all!!! read more

Super helpful, professional & friendly people. Good selection & fair prices. Definitely recommend contacting them if you are looking for a part or are trying to do a repair on your own. The cost for what I need to do is more than 10 times less than what the shops quoted me. I have the tools & mechanical ability to do it on my own so am saving a lot of money. They will be my go to for any future repairs or work I need or want to do. read more

My Mazda 626 transmission went out on the freeway, driving to Oregon this year. I bought a CD4E transmission from B&R, which they delivered. Because there is little that can be tested on transmission units before they are installed, it was recommended to add a 6 month warranty, which I did. The unit was bad. Having followed all the install requirements, I contacted asking how long I had to get the unit back to them. It was advised sooner than later, naturally. It took two months for me to make arrangements to have a new unit, and remove the bad unit. The unit was returned to B&R, inspected, and the purchase price was refunded quickly. For covid times especially, there was no problems with this transaction. There was no run around, and Chip stayed in constant communication through the whole process. Top notch business! A++++ read more

B&R Auto Wrecking - Mazda 626 CD4E auto trans - Auto Parts & Supplies Near Me - Graham, Washington

I called them from headquarters and they said my 12 year old son can come in with me and he was so exited to come In and I needed a wiring harness for my truck but when I walked it they said we will watch your little kid for you and then I said NO I'm not leaving him when I grab the harness and then we just left read more

Very thankful to B&R Auto Wrecking for supplying me with the radiator part I needed to get my 2001 Chevy truck up and running. I appreciate all the help. Great costumer service too. read more

***Tinei Iona*** Customer service is everything to me. With so many places that we all can take our business, I keep returning because of the efficient, friendly, knowledgeable service I get. Today, after many stops there in the last few days, Tenei Iona greeted us and pointed us to where we needed to look. As we walked toward the showroom she was outside and asked us if we were needing to check out. We weren't but she was attentive to our needs. She took her time, tried to help us figure a few things out and remained very calm while dealing with a very rude customer. Tinei Iona, I give you 5 stars for your excellent customer service with a smile. read more

This was a horrible experience. I called to see if they have a silver hood for a Honda Civic. Very simple either yes or no and I spoke to a girl. I then ask to have it reserved i call later then Im speaking to some guy and double check that this hood is grey. I wanted to have him be sure it was silver and they guy said "yeah it's grey" and i tell him "grey ? I don't want a grey one i want a silver" then he says "yes it is silver sorry about that it's silver you have nothing to worry about. I pay for the hood and he says he has a policy they don't do returns because of colors and i ask him again a that's fine but your saying this hood is silver and not grey right & he confirms it's silver and not grey with no damage. They had to order the hood from a different spot and the hood arrived at their location 2 days later. I sent my brother to pick up the hood because I was working and it's an hour drive from where I live. My brother calls me saying its a grey hood and it's dented in the front and it's very noticeable. Im hella pissed. I understand you have a no color policy for parts but is this a fucking joke ?! I feel like it was a setup knowing they have that policy. Fuck they even put notes to assure it's silver & I bet you anything that the guy I was on the phone knew but he lied knowing they have the no return because of color policy. They told my brother we could return the hood because of the damage and it was really noticeable. So they give receipt to my brother and tell him the money will be refunded. That's was on Saturday 1/11/2020 and will refund the money on Monday. On Monday they call me and it was the same guy who sold me the hood and tells me because of the no color policy they are charging 20% of what they charged me. Because of the shipping and handling. So pretty much this guy lied to me and made me pay for a hood knowing it was the wrong color and i had to pay the guys who dented the hood too. Great ! That was so stupid. This whole experience could have been avoided if they just told you from the beginning the color but they decide to lie and take your money and charge you to give it back. I posted pictures of the different colors. Worst experience ever buying something from here. I would never recommend coming here. Don't pay it over the phone even if you live far because they won't fully refund you. This is bad business. read more

B&R Auto Wrecking - This is the transaction they sent with notes saying I want Silver - Auto Parts & Supplies Near Me - Graham, Washington

Friendly but fuck, when i asked to return the part that was wrongly sold. On Veterans Days (2019) i asked if they had a 2001 Chrysler Town and Country fuel tank they said yes immediately. " the one we have is compatible with that year", they said. MUTHAFUKIN WRONG.... they said its in the yard pulled, laying there in the back seat. The only way they could attached, "as sold is" to my purchase is that i went out there out. B, no i didnt pull it out. Already pull out, i went out there to bring in to the office. One the representative, said i went out and pulled of the van... The fill line to the tank was in the wrong location. And yes, as sold is, but friggin you f'd up, own it. Atleast the gave me a Veterans discount.. read more

Nice staff but it took a while to get my little passenger rear door for my suv. The door was right next to the office so I don't think it should have taken that long but I did finally get it and it's a nice part. This was my second drive here which is an hour each time. I think I should have been able to get it the first time I came to this place. If you wanna get a part right away don't come to this place if you don't mind waiting a while then it's a good place for people to work in the office are super nice and helpful also you can trust the guys on the phone that I asked you pay with your credit card read more

Shady. Explained how my rear seat belts were operating in my Dodge Caravan. They wouldn't lock when jerked or pulled all the way out. I asked if this was normal and was told no and their salesman was quick to sell me 4 of them. As it turns out, that's exactly how they're supposed to operate. The fronts lock when pulled, the rear are a different type that only lock when in a collision or with hard breaking but move freely during normal travel. Was accused of having them pulled and shipped multiple times, only had the one order. Called when I discovered they did the same thing, was transfered to the salesman. Left a message and never got a call back. Drove in and they took them back but charged me $40 restocking fee and accused me of wasting their time. Two hours of driving, no call back, and $200 worth of parts I didn't even need-- they wasted my time! "We're going to take these back for you but we are going to charge you a restocking fee for going through the hassle of pulling them and shipping them and pulling them and shipping them again." Ummm, that didn't happen. There are plenty of other places to shop for used parts, and I definitely won't be back to B&R. read more

Thank you David V. For helping me out today with the parts I needed. Great help on looking up their inventory and part lookup. Great, affordable prices too. B&R Southill/Graham is my go to for used auto parts. Thanks again David V. read more

Went in on a Friday tolded them what part I needed they said oh yea we have five of them on your other lot . Ordered it $80 said they would have on Monday or Tuesday, so I called them Tuesday oh yea it will be here Wednesday or Thursday. Called Thursday oh sorry we don't have that part what kind of business doesn't lets the customer they don't have part. I was without car for 6 days. I don't recommend doing business with them . By the way I got at Ebay new $40 read more

My experience started off excellently. I was able to negotiate the price for my product (transmission) and was very happy with the process and price. Unfortunately, that is where the experienced changed. The product was advertised with an A rating but it did not work and had to be exchanged. I shared that I needed to take a trip and needed a quick turnaround but the process to determine it was not my mechanics error did not happen quick enough for a new part to be issued and installed. Thus I had to rent a vehicle and my mechanic had to do double work. Although the warranty on the product covered the replacement part, because of the faulty first part, over $3000 in additional expenses were incurred. When I asked B&R to make things right, I was basically told I'm sorry but that is not our problem and was sent the warranty information. Now I do understand they went by the book and that is their prerogative. However, it goes a long way to make things right with customers when they are put out as a result of your actions especially because with the additional expense I could have purchased a new transmission. Needless to say, I will not be doing business with B&R again and I would expect those referrals will not be happening moving forward. read more

The rim on my car got bent amd I was without a car, so I went online to see if I could find one at B &R in Graham. I was able to easily find the part and pay for it online and the following day I went to take it off and I didn't realize that they closed early on Saturdays. It was after 4 PM and they were so kind as to actually go pull the part off for me despite it being a few minutes past closing . I wish I had gotten the name of the kind employee who chose to do that for me so I could thank him by first name here. I would have had to have gone without a vehicle all weekend weekend if not for him. I am a delivery driver so that would've cost me a lot of my income for the week. So nice to find a business he will go the extra mile for somebody in their community who needs help. read more

I had been looking everywhere for a specific part for my truck and both David and T were eager to assist. Not only were they able to find the part but they walked me through the process, were a joy to be around, and ensured I found the part I was looking for. I highly recommend this organization. Ask for David or T!! B&R will be the first place I look in the future. Thanks again!! read more

Don't bother going here just pay the extra money and get it elsewhere unless you want the wrong parts being threatened by employees and wasting your time. read more

Had the exact part I needed so I put an offer in and the next business day my offer was accepted and processing. They emailed me saying it was ready and called the next day to confirm I was notified. Once I got there the line moved pretty quick, they seem to be training a few new people. Gave them the email saying it's done and just like that my boy Dan goes and works on it. He brings out the part to me exactly as pictured and helped me haul it to my car. Overall took 20 minutes. Came exactly as described and pictured. Only way you can have a bad experience with them is if you don't look at what you're buying carefully. They are junk cars anyway. They seemed on it with making sure every customer was addressed. And trying to work with everyone. read more

Maddie was so helpful I almost wanna order parts I dont need. Quick, efficient, friendly. read more

Went to pickup an engine, it wasn't busy at all. 5 people at customer service desk. 5 people in the yard, standing around talking. Took my paperwork and said my engine will be brought out. Been waiting 15 mins, nothing. Went in to complain, clerk said "oh let me call them again cuz they still haven't picked up the order." I continue waiting outside. 15 mins later, went in again, "oh they're working on it." Waited outside 10 mins later, saw a lady with paperwork in her hand. She said she's waiting for that forklift. Whole goddamn yard & no forklift? 20 mins later, I see her come out. All in all over an hour to pickup engine that's been ready for over a week. On a non-busy 10am Thurs morning. SMH read more

I went in to look for a part for my Kia. I was helped by Dan. Super friendly! Told me everything I needed to know and how the process worked. Once I was outside in the yard looking for the car that had the part, I got lost LOL but Dan was outside helping another customer and he saw that I needed help. Super helpful! He helped me find the car and helped take out the part for me. Which at these type of place they're usually pretty busy, so I'm very grateful to Dan! Mahalo Nui Dan! read more

B&R auto wrecking. They have extremely friendly staff and their yard has a lot of stock I would suggest this place to anyone looking for parts for any car! read more

B&R Auto Wrecking - Auto Parts & Supplies Near Me - Graham, Washington

Bought two items from them and they said it'll be available at the same time. My order was more than a week late and they didn't even have my second item when they assured me it was available. They said they will reimburse me for the item I didn't receive within 24-48 hours. Its been well over a week and nothing. Every time I call they give me the run around. When i try to contact the agent that's responsible for my order she has yet to respond. Poor business conduct in my opinion. I do not recommend read more