I was driving by a gas station to get my car detailed when I realized I needed to register for my vehicle's inspection. I saw a sign indicating they offered state inspections, and since there wasn't a long line, I decided to pull in. I'm glad I did! The crew was incredibly helpful and completed the inspection of my vehicle in no time. They were as accommodating as possible.and my inspection was done in record time.skip sitting in writing room that smells of petrol, and visit temperature read more

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Meh. Customer service here just sucks. Every time I go, the female staff is just talking amongst themselves and when asking a basic question, you get an attitude. Luckily there's an AutoZone on same street so I don't have to darken their doorway here anymore. Oh well. Stay mediocre ladies! read more

Yes, nice people and patient with me. Like that they can code scan car, and no charge.

Frank is helpful. He has great customer service with his knowledge about car so he will give you right advice what to be done on your car. He took time to explain my son some basic concepts how to do basic maintenance to keep the car run last longer. I would recommend you come to him for your car problems. read more

Waited in line forever. Two employees, only one person doing checkout the other one I have no idea what she was doing. The cashier was on the phone for like 20 minutes, so the other employee finally came to help. Then a man tried to skip me in line, as if I had not waited long enough. read more

The worst part about this location is the absolute mess the construction has caused and getting there can be tricky as the construction works just sit and watch you struggle and they don't have a flagger but I digress. It took about 20 minutes to check out with a simple purchase but while I was waiting, the two gentlemen behind the counter looked like they were going out of their way to help their customers so I guess this is a good location. read more

The Parkng lot is clean & adequate spaces. The floor is clean.The staff is friendly..Miss Izzie, is very knowledgeable, professional. They always "honor" my Military discount. read more

Owner is knowledgeable, explained everything and values customer service. He is thorough and clean. Would definitely recommend this place. He is even open most holidays to help you out. read more

They claim to help install wipers and lights. They don't. And no with attitude web site should be updated accordingly

At my own fault, I failed to meet a deadline to repair my own car. I did not know anything about the process and probably ruined the 'loaner tool'. I wanted the easier route in having a per-assembled part, but shipping would have broken the deadline as well. So, the item could have been purchased there, but I needed a solution within 24 hrs. Kevin helped me out and got everything I needed. He saw me over and over as I had a few things to do and learn on the way to get the car repaired. The loaner tool broke. The pulley was not fully seated, and the tool broke inside the newly purchased power-steering pump. This led to an unusable pump, a broken tool, wasted money on odds and ends everywhere, and I missed my deadline. All of this was my fault, and I am concerned that the staff at O'reilly's will be scrutinized due to my returns and special requests. I want it known that all of them were as helpful and hopeful as could be. I know they wanted me to succeed, or at least it was genuinely felt. They provided fast and responsive service for everything. I just lacked some better circumstances for my ability and the situation I created for myself. Kevin, at the N. Gessner location, did everything he could do to allow me out of the trouble I created. As a Restaurant Manager, I have spent the last 10 years repairing customer's experiences when things did not work out. I recognize well meaning people going out of their way, and this was one of those times. As a 53 year-old customer, I have never received what I would say was 'above and beyond service', until Kevin allowed me to get out of the problem I created. I have always shopped at this O'reilly's and usually go to another when out of town. It's nothing that I mentioned, as I was not looking for special treatment and no one was heated at anyone else. I was treated so well, I feel guilty. I've seen great service by other O'Reilly's in other towns, and the company seems to hire great people on a general basis. I did not want to disturb the good relationship I had with the company by being difficult, or a problem in any way. I prefer shopping there because of the staff. I hope Kevin and the rest are recognized for their pro-active reset that allowed me to back out of the damage I created/encountered. Thank you, thank you, thank you. I have never before been treated this well. read more

O'Reilly usually gives pretty good service in town, especially compared to other places to get car parts. But this time? They absolutely blew me away. I imported a Ford from England that uses many parts from Fords in America. Except for this fan clutch. I went to this location at 8pm, and the night manager went to town finding a replacement. Turns out the fan clutch was interchangeable with a BMW sold here, and he figured that out after less than 5 minutes working through his Hayden fan catalog. He found the part at their "big" location a few miles away, so I went there and bought the part. I wish I could have given the store my business this time, instead of having to go to the big location that actually had the part. They did an absolutely amazing job, I have never seen anyone in the parts business go this far "above and beyond" for an obviously hard part to find. Instead of searching online for an international parts supplier, I finished my project before bedtime...all thanks to this O'Reillys. read more

I primarily go in the afternoon if i need to but the guys that work majority closing are awesome at what they do. Hands down, low-key have helped me and are more attentive than any other auto store I've been to im spring branch. read more

Went in today to buy a new battery and have it installed because I had to leave the car on to make sure they had the battery I needed. They had one but told me they were unable to install it because they were too busy? But one I was willing to wait, and another there were only 2 customers shopping. So I left and purchased one somewhere else, usually I have no issues with O'reilly's but this time the manager on duty seemed like he was having a bad day. read more

I stopped at O'Reilly's and the manager went out of his way to assist. I purchased 2 types of filters and he was so helpful in helping me replace in my vehicle. I appreciate his kindness. Excellent customer service. read more

I came in this evening in a frustrated mood because my battery was acting up and probably needed to be replaced. As soon as I walked in, a gentleman by the name of Romel came and helped me. Very friendly and polite and honestly put me in a better mood. As he was helping me locate the correct size of battery for my car, another worker by the name of Clinton was helping a very agitated customer. I do not know what the situation was exactly, but the guy was complaining about a warranty or something of that nature. The guy's anger may have been justified, but it was clear that Clinton couldn't do anything about it and there would not be anyone higher level to speak to until tomorrow morning. He was following policy. This guy was yelling and being a jerk, but Clinton kept his cool the entire time. He was very polite, respectful and never once raised his voice or made a smart ass remark. I can't say that I would have acted with the same maturity. He also stood firm on the rules he is expected to follow as an employee and didn't give in, which honestly would may have been worth it to me. I just thought that the way Romel and Clinton represented this company should be recognized. read more