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    Houston Home Battery Backup - VPP Texas

    2.7 (3 reviews)
    Open Open 24 hours

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    A&A GenPro

    A&A GenPro

    3.1
    (30 reviews)

    We had a sales person (Matt) came for an estimate for standby home generator on April 30, 2026. We…read moresigned the contract and paid for a deposit with credit card. We applied for their Synchrony Bank payment plan with no interest for 18 months. After sales guy left I checked the location of the proposed area and saw that there is a vent there. I called and emailed him. He said he didn't know what type of vent but the generator is vertically 5' away from the vent and 5' away from a window. However, the generator is NOT 5' horizontally from the vent. We also told GenPro sales guy it takes 30 days for HOA approval. GenPro emailed us the estimate on May 5. I applied for permit with HOA on May 5 after talking to sales guy and receiving his drawn in generator in my pictures that I sent him. Meanwhile I emailed our builder (May 3) and independent home inspector (May 6) to find out what type of vent is near the proposed location. We thought the fresh air intake vent is on the roof. It took them a few days and we received replies on May 6. They confirmed that it is the fresh air intake vent. So when the generator emits carbon monoxide it would travel approximately 59-60" up into the fresh air intake. Yes I took into account the concrete pad and the top of the generator. I measured the vertical distance from the height of the generator to the bottom of the vent. On May 6, their install team emailed and said they would do installation on May 18. I told GenPro to hold off on everything as I am waiting for HOA approval and I am not comfortable with the proposed location and need to do more research. This was the same day I received replies from builder and home inspector. GenPro then sent a field supervisor to my house on May 8 to answer questions. He said GenPro would move the location further along the wall and we would not have to pay for the extra electrical and gas trenching cost. This would mean there is about 20' between the generator and AC where we can't push the lawnmower in. We have a narrow lot. We do not feel this is best for us. In addition when time comes replacing the AC unit would have to be lifted above the generator. There is no gate on the side with the AC and proposed generator. Meanwhile Synchrony Bank charged us 50% of the balance on May 1 (over $6,000). I received an email of the CC balance on the account and it is due 6-2-2026. I did not receive the Synchrony credit card in the mail until May 11 and have not even activated the credit card. I have emailed GenPro on May 11 to cancel, request deposit refund and charge back to the Synchrony amount. I have not heard from them. BEWARE of this company. The sales team just cared about making the sale. If I had not questioned the proposed location GenPro would have installed the generator at a location that is UNSAFE and possible leading to death. See my picture of the vent and GenPro's marked up of where the generator would be.

    I just got my mother in law's breaker panel serviced. I learned from the inspector from center…read morepoint, and the electrician that gen pro installed the transfer switch wrong, and not to code. Had to get it right. I'm very happy for the very good catch this electrician made. Beware. My mother in law has and still is a customer of gen pro for years now. They come twice a year and do preventative maintenance, but the generator they installed would not come on like they advertised. She was left in the dark, with no AC. for days lat year during hurricane Beryl. Beware. We won't forget.

    Houston Home Battery Backup - VPP Texas - solarinstallation - Updated July 2026

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