The hostility we experienced as a first time customer attempting to schedule an oil change is…read moresomething I did not expect to experience. I will never take my business here.

Bought a car from this place, then tried to trade it back in to them 6 months later and they…read moreoffered me $20,000 less that what they sold it to me for 6 months previous. This place is a rip off!! I do not recommend this place at all!! If u like getting ripped off it's the place for you.

I came in for windshield tint and had a great experience. My husband is particular about…read morecar-related things and Johnny was very reassuring in the level of quality the shop was able to offer and guaranteed the work. We called around to several shops before choosing Texas Sunshades and it was the best deal we found. ($200 for Llumar Air 80 tint on a 2023 Kia Sportage) Very pleased with everything and will go back with future vehicles. I will say, the lobby/office is not really a place you'd sit and wait for a few hours (small and very warm during our August visit), so plan to have a ride elsewhere. Or walk down the road to McDonald's like I did

Johnny is great - he installed my front and back cameras to capture all the horrible drivers on the…read moreroad. Yes, I said it - there was a man driving - that decided he needed to be before everyone, driving on the shoulder and pushing his way through as I was talking with my husband (hands free) on the way home - the man was so inpatient that he drove on the shoulder and I was the one who let him in and he decided to keep hitting his brakes and threaten me that I had to dial 911 and give them the tag number - so these cameras will come in handy to record the violent me first behavior on the roads that are now a permanent effect these days. People have become so rude and don't know how to communicate or show common courtesy to each other since the covid lockdown. Back to Johnny - wouldn't ask for a better person to do business with - he is top of his craft - actually my husband is going back to have his front windows tinted. Thank you Johnny

Went in to test Drive Expedition Limited Stock #s 241459 242200 identical trim packages (2024 USED…read moreCourtesy Vehicles both w/ 3K miles +/- each) trying to sell as new vehicles. Lie #1 Dealt with Chris H, nice enough guy. But then you get Ryan involved and the bait and switch begins never honoring the price listed on the dealer website, in fact raising the price up and down 4 times this Friday, so we walked out said we will think about it. As we were leaving I reminded Ryan you have 34 Expeditions on your lot, I don't need to buy one, we explained this to you all in the beginning of the conversation. Spoke with Chris H.through text his last line read "We will not miss your business". So I texted him back and simply asked do you really mean that last line? His response (without reading back) I never say anything I don't mean". I replied, Really you meant "We will not miss your business". Took him a day but I guess maybe someone read it to him or maybe he actually go it - We went back in Friday - and Chris H.was busy so we started working with Elijah, always stating we don't want Chris H.to miss out and we don't want a 1K car payment, again enters Ryan to mess up the deal, First Elijah went back and forth twice then Ryan two more times, Ryan must think people are stupid and can't read, don't have a memory of the previous encounter or how many times he keeps changing the price on the vehicle. the vehicles were listed on their website as 65571 and 65759 (Remember these are both Courtesy Vehicles Considered Used 2024 with +/- 3K miles on them (advertised on their website with less miles) that was Lie #2. They jacked the price at one time to over 91K what the are they thinking. They say you can't have the website price and a low interest rate, I am calling Bull (you know what) these guys are full of garbage, bait and switch tactics at the highest level. A good salesman wants the sale and will make anything happen including listening and hearing your customer (which Ryan lacks in both aspects). A customer can have both - but when you are a greedy dealership - you just keep baiting and switching the price up. When I first met these salesmen (I use this term loosely) 1) no payment over 1K preferably 800 at max 2) Don't want this back and forth 3) I don't need to buy 3) I have a nice vehicle with new trim and tires less than a month old 4) I want the best interest, the website price, and willing to buy your Used Courtesy Vehicle with +/- 3k miles on it 5) the website price for the fact that it is USED / NOT NEW, again non listening is the name of their game. I phoned on the weekend to discuss and Elijah answered the phone in sales - I asked to when Mr. Bonnet would be working I would like to discuss the treatment, Elijah young man, needing the sale that Ryan screwed him out of, asked if I could hold a moment then he put I don't know who and I don't care who he was, I do know his extension is 5895 he called himself the Director of Sales (titles mean nothing to me - for they are just that a title). He said would you be willing to take another vehicle that someone turns is with Buyers Remorse, let's say 20K miles or less on it - I said you do realize I offered to buy your USED Courtesy Vehicle with +/- 3k miles on it - why would I want to go up in miles - I told him this - read the Art of a Deal (read something to help you understand sales) - Understand the want and need - I wanted to buy an Expedition, but I don't need the Expedition. You Need to Sell the Expedition, because at this point you now have 37 Expeditions on your lot all/or most with the 2024 Year on them. I ended the call for I was in the store and don't have more time to waste on this nonsense. I told MR. Extension 5895, I paid cash for my King Ranch Expedition, and my husband just made a 1M deal with a hospital system - my husband went to the table with a deal, they countered, he met them in the middle and bam he landed the deal - he had no need to go back and forth so many wasteful times and ruin it - So comparing this Southwest Ford and my husband - I guess my husband understand the Art of a Deal. Buyer beware before you step in the dealership, take photos of the paperwork they bring with the continual changes in price and payment, I think the Gilchrist family, should pay more attention to their customer treatment and ratings, simply because Ryan and Ext 5895 does not. I should have read here first with all the bad reviews, but we didn't and we went and wasted our time with the bait and switch tactic - I do not need a vehicle, I wanted one - so it is very easy for people like me to walk away from this behavior and bad treatment of customers. I feel everyone needs customer service training, mostly Ryan on how not to lose a deal. Original test drive January 26th, we walked out of, Chris asked us to come back Bell to Bell Friday, January 31st that he would make a deal - above is a combination of those two dates and the mess that occurred.

It took me 3 days of calling to finally get to leave a message. Once the fleet manager returned my…read morecall, I told him what trucks I was interested in and I would pick up the next day. He said he would get the deal put together and get back to me that day. It's been 2 weeks and nothing. I can only imagine how poorly they treat customers if they won't even reply to a company that buys dozens of trucks a year.

We had a great sales experience with Blake. We had an outstanding financing experience with Noah…read more The overall experience was too notch.

Bought my 17 year old granddaughter her first vehicle today and I have to say the experience was…read moreamazing!! The staff at SWVW are fantastic from the salesperson Bryce and the finance man Juan what a pleasant, efficient and wonderful transaction. My family and I have purchased many vehicles from SWVW but they provided the perfect used vehicle today for my granddaughter....great price and all the bells and whistles. Thanks again to everyone at SWVW in Hudson Oaks!!

This was my first time purchasing a vehicle 'sight unseen' from another state and so I needed to…read morehave a lot of trust and faith in the staff at SouthWest Nissan to make the transaction as smooth as possible. Although my initial experience with my sales rep, Gustavo Rodriguez along with sales manager, Kevin Vickers was positive they both failed to disclose multiple defects on the car prior to delivery. Mr. Vickers sent me a text with a single photo saying 'this is the ONLY imperfection I saw on the vehicle'. After delivery of my vehicle I inspected it and immediately noticed a few other defects any experienced salesman & sales manager should have seen and disclosed. The car i purchase was advertised as having 3-years complimentary Lexus Enform. It was in writing on SouthWest Nissan's site under dealer comments and again under car features. When I asked about how to begin service I was told that language was copied from Lexus' site and does not apply to the sale from SouthWest Nissan. Deceiving? Dishonest? False advertising.?.? Bad business. After the sale was completed I shared my experience(s), both positive and negative with the General Manager, David El-Attrache (copied Gustavo Rodriguez & Kevin Vickers) via email and never heard a response from anyone. Disappointed...

Just bought a SUV from Southwestern Nissan dealership and the brakes needed replacement, took it in…read moreat 10:15 and didn't leave until 4:15. That was supposed to take 2 hours ended up being 6 hours.... If I have knowled about how long it was going to take before then I would have brought my other car or made arrangements for me to come back home until the repair was done. Spent the whole day waiting to drive my SUV which was definitely a bummer... At least give your customer a rental car if it's going to be more than 2 hours. This was my 2nd time buying a used car for Southwest Nissan Dealership in Weatherford TX, I will think really hard about a next time for sure.

I recently worked with Zak Bowen at Shottenkirk Toyota Weatherford, and I highly recommend him if…read moreyou're looking for an excellent salesperson to lease or buy a new car. He is very professional, patient, and incredibly knowledgeable about Toyota's lineup, taking the time to explain the different models and features in a way that's easy to understand. Zak listened carefully to my needs and helped me find options that matched both my budget and my preferences, never making me feel rushed or pressured during the process. If you want someone who will focus on what works best for you instead of just making a sale, Zak Bowen is your man at Shottenkirk Toyota Weatherford.

Absolute worst customer service I've ever experienced in my 20+ years experience buying cars. I…read morecontacted the dealership this morning about a vehicle we wanted and explained we'd be driving over 2 hours away for it and when I told them we are 5 minutes out they said they sold it! NEVER DO BUSINESS WITH THESE PEOPLE!!! If there was less than 1 star I'd give that!