Christain Salazar was great!! he took his time and was patient with me while assistance me with my…read morewindshield blades

johnny is the guy to get the job done answered all the question I had really great customer service…read moreskills. If you have any question he is the guy

I needed a part and when I tell you I appreciate the great customer service I got when I called to…read morecheck on a part and got it taken care of fast and friendly a nice woman named Kelsee was such a great help thanks for having a great employee who enjoys her job and customer service.

Went in the other on Wednesday of 10/18 and honestly had the worst service possible. Came in and…read moreneeded a warranty replacement, and after him searching up my serpentine belt I had to tell him I needed a specific one. He told me and I quote, "I don't have time to be running around finding a part when we're understaffed." What does that have to do with anything? He seemed very upset that I still made him do his job, he still continued to be upset afterwards, How does this employee stay at a place like this? I don't remember his name, but he has a shaved head and beard, Latino looking guy. and when he finally gave me my part for warranty, it was still the wrong size. I don't know if it was intentional but I don't appreciate service like this at all

Max gave me a great deal and saved me several hundred dollars over the other bids I got. My car was…read moreready when promised. I will definitely go back for other services and tires!. Thank you to Max and Alberto. Dan Shaw

Antonio and The rest of the crew are absolutely awesome. They set me up with some really good tires…read moreand helped me out when I had a flat and I couldn't get out of town. They're fairly priced and they take care of you. If you need help with your car, I'd highly recommend bringing it around here. They do their best to look after people and that's rare.

Great service and staff who were there, but they were short handed. My main problem is they took…read moreaway tv, coke machines, coffee machine! Sitting here for 2 hours without those little luxuries was disappointing. I miss my 13 years of NTB hospitality. Please bring it all back!

went in for a front end alignment.... jarrel at front was great. when hte alignment was done,…read morejarrel had left and another person (young guy) tried to ring up the sale. little to no english. finally got through it. go in truck and drove away. seemed better than it had been.. tough to tell on local rodes at 30 mph. noticed that my tpms was no longer registerintg any tire pressure. did not correct itself. drove it next day, highway speed. not working. front end not as i had hoped. still swaying and drifting on highway. called mavis and spoke with andy. primary focus was tpms not working.. "not our fault" .. proceeded to assure me that with his yiears of experience and knowledge there is no way that a front end alignment could affect the tpms system. i suggested that maybe a wire had come loose or gotten pinched. andy was adament this was not possible. said it must be the sensors (all 4?) went in on saturday. spoke with jarrell. again, very professional. explained the scenario. brought out one of the techs.. explained the whole scenario to the tech, only to find out he spoke little english. but he spoke enough to say it wasnt their fault. seems to be a common theme.. oh well... i'll tell two people who will tell two people who will tell two people. seriously, the quality of people working on your cars now a days is pretty horrible. no oversight. anyone who can turn a wrench is hireable... pep boys, firestone, even dealerships (richardson dodge is the worst) good luck... rob h. carrollton tx

I have been a fan of JR's for as long as I have lived in Dallas and once again their service has…read moreexceeded all expectations! I was greeted immediately as I entered and welcomed. They have an amazing selection of items in the showroom and hundreds of catalogs for the things you don't know you need until they explain how great they will make your vehicle look. The installation team is outstanding and their workmanship is flawless. I cannot rate this business higher!

Of all the automotive experiences I have had, this ranks as among the worst. Today, I took my 2025…read moreVW ID.Buzz and asked the older guy at the front desk if they could add side steps/running boards for safety reasons. Instead of advice on running boards he immediately went into a long sermon about MAGA politics. The front desk guy (not JR, to be fair) right away said how much he dislikes electric vehicles ("What you gonna do with them batteries one day..."). Also said he wasn't aware that VW still made the microbuses. I said mine is right out there and he sneered and said, "kinda hard to miss, ain't it." Things went downhill from there as he started in with his criticisms of government from an extremist Maga viewpoint, that windmill blades are running the planet ("Them Chinese melt down the old blades and dump them in the ocean), how the past presidents have let all of "those people," and so much more. No real help and loads of insults. My advice: look elsewhere for your retrofit needs.

The Mrs. and I came in here to buy a brake light for my car and the people there were extremely…read morehelpful in getting the right bulb for us. One of the guys even volunteered to install the light for us after we purchased the bulb. Customer service at its best!

I had a issue with axle purchase after 6 months store manager Leo obliged for the part replacement…read moreas it was under warranty without any issues

This was a great experience. Adrian was a wonderful salesman. There was no pressure, he knew the…read moremodels and inventory. The dealership was very nice, great facility, good selection of trucks. We met multiple people and they carried the same level of excellence. They really worked with us to find the best car for us, not just what was in their lot. Ultimately our indecision lost us the deal but they were great the whole time. I would recommend this dealership to anyone and be sure to ask for Adrian.

First time having service done on our GMC 1500 that we leased here in November and whooaaaa $145.00…read morefor a regular oil change? $105.00 for tire rotation and balance? Are you kidding me? Won't even price match with their local GMC competitors? As any other dealership will do, my husband drives the truck and I drive a Lincoln that I leased from the Lincoln Store across the street....they price match service coupons to other Lincoln Dealerships......This is absurd Sewell! And don't give me the speech of what we offer that's "complimentary" blah blah blah bc I can get the same "complimentary" service at McKinney Buick GMC with the same GMC certified technicians for $85.99 for an oil change & FREE TIRE ROTATION, with a drop off & pick up service and a loaner. Same exact service, not the same price tag. Totally unjustifiable & won't be coming back. Horrible! Waiting for our Truck to be brought back & pray there's no other issues & everything was put back correctly.

I was on my way from the train station to Irving Mall, and discovered my back tire was extremely…read morelow. Mr. Jake and Quin made sure that I had my spare put on and provided excellent instructions going forward. This is a good place to stop when you're in a hurry and need help! Nice clean bathroom - adequate space to change my clothes!

In and out in less than an hour - they advised me about how previous place missed a really…read moreimportant part on my oil changes. I really appease the team here! Jacob helped with my check in and check out. Teams honest and I'll be returning. Xoxo.