The people who work here seem to be fairly competent. However, customer service can be spotty, as…read morethe workers tend to favor helping their friends first. Also, socializing out in the parking lot seems to be a thing here with some of the employees.

Worst experience ever in an auto parts store. Came in with a dead battery and was greeted by an…read moreextremely rude employee who said to me, and i quote, "yeah" instead of can i help you or what do you need. Not a good way to greet a customer. I ignored it because i was in a hurry but his rudeness continued. He got mad at me because i did not know right away some specific info on my vehicle. He then informed me that they did not do battery installs on my vehicle type, a 2018 Kia Optima. I suspect the real reason he told me this is because it was about 30 minutes until closing time and he didn't want to help me. So i said thanks for nothing and went to Auto Zone, where they couldn't have been nicer. They had me fixed up and on the road in no time. They were more than happy to take my money. Imagine that. I had never been in an O'Reilly before and you can be sure i'll never go back. This interaction took place on 6/11/26 at approximately 8:30 pm. I don't know the name of this extremely rude employee, but he may be in need of additional training.

I want to like this place since they are locally owned, but I have no choice but to say do not give…read morethem your business. They will overcharge you for parts, labor, and fail to execute agreed upon repairs. About 3 months ago my brakes seized on my car. I brought it here, since the other shop in town is notoriously bad at communication. They called a few hours after dropping my car off, and let me know I needed an entire brake replacement. Cost was over $2k. Ok fine - I needed my car back soon and didn't have time to get other estimates. They replaced all 4 brakes, pads, and rotors. I got the car back after a few days, and noticed a loud clicking sound that was consistent with the wheel speed. Brought the car back in - they said they found a burr on one of the rotors so they resurfaced it. I got the car back, and there was still a loud clicking. Brought it back a third time now and they had it for a few days "diagnosing" it. They told me they took the brakes off and put everything back together and couldn't find the issue. One of the mechanics told me it was because my car has rust (makes no sense since the clicking was in rhythm with the wheel speed). Picked it back up, and decided that weekend to find the issue myself with a buddy. Took us an hour - a tension clip on the calipers was completely misshapen causing the pad to move within the caliper. Had they actually tried to diagnose the issue and take the brakes off they would have noticed that this tension clip wasn't tensioning anything - it was loosely fit into the caliper. Ended being an $8 fix with a new clip from Autozone. A month or so later, brought my wife's car in for a failed AC. They had the car a few days, and diagnosed a failed actuator. Charged us $1k in labor and parts to fix it. Picked the car up, and a few days later the system failed again. Brought the car back, and after 3 more days was told by Eric it's the AC compressor and it'd be another $2k to fix it. I let them know I needed to get other estimates - I had just spent $1k there for it to get fixed so to be charged another $2k was ridiculous. They sent me an invoice estimate for parts and labor. The AC compressor kit they quoted from Napa was $799. I found it on Napa's site for $450ish. Called and let them know that I found the parts cheaper, I'd buy the parts and bring the car in for the service. Eric told me no problem. Received the parts this week and tried to set up an appointment with Eric. Eric said to just bring it in. I called yesterday and spoke to Eric again. knowing it's a holiday weekend, I asked if he could get to it today 5/22. He told me to get in in early and they'd do it. The night of 5/21 I dropped the car off with all the parts in the trunk so they'd have it first thing. My wife called today 5/22 in the morning to make sure they had everything and would do the repair Eric said not to worry they'd get to it today. Called back at 430 or so, and we were told they hadn't even started it. We went to pick it up and spoke to Tim and the lady at the front desk. I asked what happened, and he said Eric was supposed to call with a labor quote (which Eric had already provided to me in writing) and he never did so. So instead of calling and telling us the labor, or telling us they can't get to it today or whatever, they left us hanging with a car with no AC. Picked up the car and there was ZERO effort from Tim or the lady at the front to try and retain our business. No effort to make an appointment for us to have it fixed, or to try and correct the situation. They've already taken over $3k of business from us, so I guess lesson learned. DO NOT come here. I have zero confidence in their technicians and their lack of communication will leave you hanging as it has us several times now.

Honestly one of the worst experiences. I came in there to get a new tire because mine was loosing…read moreair and wasn't repairable according to the first place I went. So they called Raleigh to see if they had my tire and could replace it for me. keep in mind I am a woman and I had my 3 year old son with me so I'm sure this is a classic case of them taking advantage of the fact that I'm a woman who doesn't know much. Anyways I go to get this tire already almost in tears and the older gentleman at the front desk was just blatantly rude to me the entire time. Told me how much it would cost and sent me on my way. when he told me the price it seemed good considering the tire I had on my car is a grappler and they're decently expensive. An hour passes and they're call and tell me I can pick it up. when I get there the tire that is on my car is an entirely different tire,not even the same tread and costs 92$ regularly buy I see on my receipt that I was charged 198$ just for that one tire. All the man had to tell me is that it wasn't the right tire but atleast it would get me from point A to B. I will never ever recommend or do business with this place ever again and if you do make sure you are smarter than me and get an estimate and see what you are paying for first.

I just had leather seats and seaters installed for my 2013 FJ Cruiser. Southern Automotive did a…read morefantastic job. Their service was fast, friendly and looks amazing. Their communication was before, during and after the install was unexpected. Highly recommend their services.....I'll definately use them again!

gave me information on original product I was looking at, offered alternative that would work in my…read moretruck. Love it! FAST turnaround time as well. Excellent work and warranty on their labor as well. The whole team was very personable and easy to work with. Made extra care to make sure I clearly understood the product being offered as an alternative before they placed the order. 5 STARS!!!

If you can't find a part in any of the major stores, you'll most likely find it with these guys,…read morealong with great customer service.

I had issues with my Charger and Mr. Complete had everything I needed and was so helpful. They even…read moreloaded the parts into my car to carry to my mechanic. I appreciated their help and will definitely be returning there.

I had a great experience with Discount Tire. I had been dealing with a frustrating tire/road-noise…read moreproblem and the guys there took the time to help me get it figured out. They were professional, knowledgeable, and did an excellent job. I really appreciate a shop that actually listens to the customer and takes pride in getting the job done right. The service was excellent, and my truck is driving great now. Big thanks to the whole crew at Discount Tire. I'll definitely be going back and would highly recommend them!

Everything was good until checkout. The associate printed a duplicate ticket of another customers…read moreorder and attached it to my vehicle (keys). When the associate who performed the service finished working with my vehicle and questioned the counter associate about the duplication error, the counter associate looked at me and stated that I scheduled my appointment under someone else's name. That's when things went left. Instead of admitting that he made an error, he attempted to shift the blame of him printing a duplicate ticket order on me. I guess error ownership and intelligence wasn't on his side on 9/04 because my email confirmation clearly states my name. Luckily, the correct service was performed on my vehicle which is registered in my name. The associate who serviced my vehicle 5 stars, however the counter clerk needs to refresher course on customer service.

Absolute Perfection from Start to Finish…read more I price shopped for a specific tire. They had the best deal and my tires were in stock. And then! The entire experience was seamless. My car was taken back exactly at my appointment time and delivered back to me promptly with a smile. I was impressed by the customer-focused waiting area, which features plenty of seating and convenient charging stations. The culture and personality of the store was over the moon. Every single staff member was friendly, smiling, and genuinely positive. Even the other customers in the waiting room were in great moods, which speaks volumes.

Shout out to Christian - great transparent salesman who knows what he's talking about.read more

I purchased my 2022 Honda HR-V on the last day of 2022 at this location and I've never been…read moredisappointed. The process of my car purchase was easy. I knew the car I wanted because I did my research before arriving. William was my salesman and I will never forget his face. I was in and out in 30 min. I was greeted at the door by him, showed him the car and he took my licenses so I could take it for a test drive. The car only had one thousand miles, it drove perfect and William answered any questions that I had. He made me feel confident that I had made the right choice. I walked off the lot on New Years Eve with a new car. It was the best day ever.

Kudos to Martavion at Wolfchase Honda…read more He and Abdul, the Service Manager, have shown nothing but patience and professionalism with me. The service manager (Abdul) came out personally to greet customers, and when I shared my concerns, he made sure I was fully taken care of. I've been calling because I was still having issues with my brakes, and not once did they become impatient with me. They always returned my calls when I left voicemails and made sure my concerns were addressed. Hopefully everything is finally resolved and I won't have to bother them anymore about this issue If you're looking for great service, go see Martavion at Wolfchase Honda and tell him Celia sent you! Thanks again, Tay and Abdul!

Dont send your wife into this store alone. I have been a customer for over 20 years of this chain…read more My wife had a leaking tire and works right by there. While there I asked her to have them balanced and rotated. I filled it up and told her to drop it off. Later that morning she got a call from Christopher M. Saying the car was ready. She went to pick it up and they had done nothing to the car. C. M. Told her the tires ( which only had about 36k on them) were worn / damaged to the point of that it was no use to rotate them. And they were so unsafe they could not even have the leaking tire ( the original problem repaired. For back ground, I am myself a 30 + year mechanic. I keep my cars in pretty good shape. Especially the one my loved ones drive daily. Instead Chris chose to put my wife back out on the street with a potentially dangerous condition in her vehicle. Basically, because she would not commit to new tires til i looked at them. I just got home and jacked the car and rotated the rear tire. Chris tried to rip us off and was willing to risk something bad happening to my wife to push up the profit margin apparently. I am enclosing a video of the tire in question. I will be in touch with the management team tomorrow. Beware of this location and this man.

This was by far worse Customer Service experience I have ever received you had manager was very…read moredisrespectful to me and my wife as we were explaining to them that air pressure light came on on the dashboard as soon as we drove off from having a brand new set of four tires put on. We came back in the following Monday and he tried to argue with me as if I was lying about the issue even after he stated this has been a common problem for there Location. Do not take your vehicle here they will damage your vehicle.