Called and spoke to Mike about the woodsman saw. Unfortunately for me they no longer make them-…read morebut that didn't keep him from spending plenty of time explaining what to look for, what to check, and to make sure I had enough common sense to be around equipment meant for men, real men. I was advised that blades are available and got a quick primer on how to sharpen one. I've read some reviews about him and how he's "rude". maybe.. if you're thin skinned and can't deal with his raw, unfiltered style. I personally found it refreshing to speak to someone and know exactly what they're thinking.

If you enjoy paying for parts you didn't need and take pleasure at being verbally abused, this is…read morethe place - you're gonna to love it! A couple of months ago I was about to conclude a transaction at the cash register when another customer walked up behind me, engaged in conversation with Mike and they left the room together, leaving me waiting for Mike to return. After some minutes I left the store. Today I brought in a lawnmower part that needed 5 minutes of attention and would include the sale of a new drive belt. Mike told me that I was a jerk for having left the last time I was there and therefore wouldn't be ready until sometime tomorrow. Asking for my part back, I told him I would not be returning. He hurled insults at me as I walked out the door. It's sad to see what this business has become. It is without any inventory of new equipment and is a dealer for no brand. Given Mike's extremely unpleasant behavior, there's just no reason to do business there, and plenty of reason not to.

Packard has been servicing my vehicles (Volvo, Toyota, VW, Ford) for many years. They are always…read morehelpful, reasonable, and never do work you don't need. I trust John, Zach, and Margo completely.

I only took my car here a couple of times (because it only needed to be serviced a couple of times…read morewhen in Vermont - not because I took it anywhere else while in VT), and was completely satisfied with the service. It was recommended to me as a good place to take Volvos; always appreciating going to a mechanic that specializes in Volvos, I felt good taking my car there. The first time I took my car there was what really made me trust them. I had to get it towed to them from a bit of a distance, and I ended up being slightly late and knew I wouldn't be able to get there before they closed, but I had been calling them throughout the afternoon and they said "no worries", and someone stuck around to help me when I got there (and managed to fix the problem in about 5 minutes and send me on my way, which was awesome). The second time I took my car there was for some general maintenance, and while it was a bit of time ago (thus, I do not remember all of the details), I don't remember being appalled by the cost, or feeling like the repairs took an unreasonable amount of time. I'm not giving them four stars because I actively think that they don't deserve five - I just didn't take my car there enough to feel qualified to evaluate if it really is five star service. Still a place that I trust, though.

Great experience and amazing staff. We brought our car in to bleed the brakes and had some exhaust…read moretrouble. Both issues were fixed in no time and he gave us a great rate. We highly recommend this place and will only be going here for our automotive issues moving forward

This place doesn't look like much, but the delivery quality, speedy,and reasonable prices…read more You can wait in small waiting room and visit with an eclectic group of locals. Or walk to the famous Rosie's restaurant just next door. The coffee/ dining counter is equally entertaining.

We went here to replace a wiper blade as well as getting a shovel and some lock de-icer. The guy…read morewho works there was very helpful and friendly, he even came out to make sure the wiper worked well. To top it off they had very reasonable prices (we paid about $25 for everything). I'd recommend this place to anyone who needs car parts in this area.

We got a flat tire and were told by those who helped us the night before this was the place to go…read more It was excellent advice. We were directed up to their new location in Addisson. We drove up and the customer service was excellent. Our tire was not able to be repaired. We were advised to get 4 new tires and we agreed the other 3 really needed to be replaced. The tires were brought up from the main location. We had coffee shared our story of a flat tire. We were all set to go the cost of the tires and customer service was home town. A place to the next person who needs tires and the other services they provide. Thank you

Excellent customer service, friendly and knowledgeable staff! Very professional and got me in…read morequickly.