My husband is a Machinery Technician and we frequent Autozone stores around our area. We ended up…read morehaving to go to a different auto parts store after having two very unpleasant encounters with a salesmen at the Autozone on Neaderland Avenue. The salesman first refused to retrieve the part that we had previously purchased. We had the part delivered there from Beaumont. The salesman was very rude to us, he claimed that he could not find our part. It turns out that our part had arived at the Neaderland Autozone, luckily a different sales person was able to retrieve our part for us within 5 minutes of the other salesman declining to make an effort to help us. We took our part home and put it on our car. The part ended up braking, so we tried to return it. We encountered the same salesman again! This time he refused to believe that the part was faulty, so we left and bought a replacement part from a competitor's store. The sales person there assured us that if the part did not work then we would be able to return it. We only lost $40, but what a hassle. I still gave this store 3 stars because other sales people there are helpful.

Up until a couple of weeks ago I have been a loyal customer of Auto Zone for 18 years. My last (…read moreand I mean my LAST) visit I needed my battery tested. Not to come across as a feminist but a girl waited on me and was very reluctant to get her hands dirty testing my battery. She walked all over the store calling out the name of the only male working there. She finally tested my battery and it was bad. Since they install new batteries I wanted mine installed. Before getting me my new battery she took a phone call and rudely ignored me for the next 20 minutes. The manager (another female) noticed this and waited on me. When she found out I needed a battery installed she told the only male worker to do it and he ran off to the bathroom. The manager installed it but was very rude while doing it. I know I could have done it but I'm sorry...if you are going to get paid to do a job and the company you represent advertises it.then get your hands dirty and do it. I am now a loyal customer of Advanced Auto Parts down the street.

Had to have engine replaced, Jessie was good at keeping us informed about the progress. He worked…read moregetting the warranty approved and getting the work completed.

I purchased a Mustang Mach-E from Philpott Ford, negotiated entirely over phone and email. I had…read moresomeone drop me off at the dealership so I could drive it straight to Louisiana. The vehicle was advertised with an upgraded package that included a mobile charger--something I confirmed with the salesperson, Jacob, as it was essential for my trip. After signing paperwork, I was told the car was charged--but there was no mobile charger in the vehicle. I was told it would be shipped within 4 days. It wasn't. When I followed up, I learned it hadn't been shipped at all. I explained the inconvenience and asked for compensation for public charging fees, which totaled over $260. Eventually, they sent a charger--but it was the wrong one. Then they sent another to the wrong city. I was asked to drive an hour and a half back to pick it up myself. I submitted receipts as requested, but neither Jacob nor the General Sales Manager, Mike, followed up. I had to chase them down every time. The car also came with a free home install of the Ford Charge Station Pro. The dealership had no idea how to initiate this. I had to contact the install company myself--only to find they'd entered the wrong email, so I wasn't getting communication. Multiple calls later, I finally got it straightened out. Again, no help from the dealership. It has now been 111 days since I bought the car, and the experience has been full of broken promises and poor communication. If you buy from Philpott Ford, get everything in writing. But honestly, I'd recommend choosing a dealership that actually supports their customers after the sale.

They carry Mercon LV and Motorcraft fluids/oils at this location for the Ford people out there…read more Lost a star because they were low on stock. Didn't have all I needed but they do carry it.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!