Don't bother coming here. I called ahead the day before and they said they stop taking vehicles one…read morehour before they close. I showed up today and they said they won't take me an hour and twenty minutes before close because they have an appointment at 6 pm. I've heard horror stories of bad oil changes too at Walmart. Not worth your time or money.

If I could give no stars that would be better because that's what the auto department at Walmart…read moredeserves. I called and asked if they could balance and rotate my tires if I brought my vehicle in right away and they said yes it would be a 45 minute job. I am now driving away because the mechanic just told me that I have seven customers in front of me and that there's no way they can get to my vehicle tonight. This is such a joke. Nobody there gave a hoot that I was told one thing and then when I showed up another thing was beingtold to me. Walmart doesn't care, their people don't care, and getting anything done to your car there is a nightmare.

I am not the type of person to leave nasty reviews, but how my husband is being treated is insane…read more He had a recall on his fuel pump which of course failed the day before his appointment. He had to pay $200 to get it towed to the dealership then to proceed to wait a week for the repair without being called it got completed and the day he picked it up. It failed not long after that. Then to have to proceed to pay another $200 to get it towed back and it not be reimbursed due to being told that the fuel in the truck is bad which would now require a cleaning for an additional $939. He is a military service member who relies on his vehicle on a daily basis and it's not the timeframe of the repair because I know we're not the only people on this planet that need our car to be taken care of, but however, the fact that we are being told that he has to now pay out of pocket when there is no proof that it is not the dealership's fault. If this is how you take care of your military service members, I'd hate to see how you take care of a civilian like me. We will be contacting corporate along with the Better Business Bureau because there's no way you should get away with screwing people like that.

customer service. they looked up some parts for me and ordered them, 1 part was wrong. I had to go…read moreto a different dealership to get the right part. after completing the job I went back to Max to return the wrong part. they said since this is a special order part we can't return it... even if it's the wrong part. Ordered stuff from them in the past with no issues, but there are way to many dealerships to order from... just lost my business.

Alignment warranty not honored. Every excuse under the sun! Front tires worn EQUALLY on insides?…read moreYou must have hit a pothole, didn't rotate tires( not driven enough to rotate tires), finally, you have a ball joint that needs replaced and they wanted $500 to that job. The part is under $40 plus another $95 for Alignment when it should have been covered under 12 mo. 12,000 miles! There was nothing wrong with ball joint! Save your money and time and go to Discount tire they are honest!

I'm new to the area and noticed some startling sounds from a wheel. I'm a woman so I feel like…read moremechanics don't always know how to explain things to women, can be dishonest, and will even try to get more money out of them. I did a lot of asking around and multiple women (and a few men) recommended this place. There is a very knowledgeable but warm woman who runs the front desk. She explains things very well. My issues were resolved in an hour and a half! I brought in water and homework expecting to be there all day. She also made sure I was paying the correct amount and I felt the price was very fair. I will definitely come back.

Had two issues come up on top of the other & Big O came to the rescue. They Inspected to assess the…read moresituation & give an estimate for repairs. With the green light to the estimate, the service was done expeditiously & I was able to get home from work & back again. Solid work! Appreciate the service from Stanley, Rob, & the whole team!

The staff is great and making last minute accommodations. They work relatively quickly and pricing…read moreis pretty good compared to others.

I stopped by the Firestone in Raymore, MO on Saturday, September 27, 2025, to ask if they do state…read morevehicle inspections. While they weren't able to help me that day, the customer service I received was outstanding. Sean (I believe he may be the store manager) greeted me right away as soon as I walked in and asked how he could help. I explained what I needed, and he let me know they didn't have an opening until October 12 and that state inspections aren't available on Saturdays. That was good information to know! What impressed me most was that even though they couldn't fit me in, Sean went out of his way to give me 5-6 other locations nearby in Belton that offer inspections. That kind of effort really stood out. Even though Firestone couldn't help me directly, the level of customer service I received would make me highly recommend this Raymore location for any of your car service needs.

Honored the online screenshot of lower price while the coupon did not have a barcode! Great…read morecustomer service , fairly quick too

Like usual, I was expecting to be inconvenienced and screwed…read more These guys are the exact opposite. Fix my car on site. Cost $100 less than I anticipated. I got it done much quicker than I thought they would. Very accommodating. Honest and I will be using them again, for sure.

The first thing that comes to mind is their open communication. They were always quick to respond…read more Secondly, the professionalism and knowledge of Kyle once he was here. They did a simple transmission flush. I didn't have to move the car, he was able to work around in my garage easily. Afterwards, he explained their other services and what to do if my transmission ever became a serious problem. They did charge me an additional $75 to come to Parkville, But I thought it was worth it since I didn't have to drive to my usual mechanic and wait for them to finish the job. He saved me about a day's worth of waiting and driving.