They always take good care of me there to get me in when I need to get in and if I have any…read morewarranty problems, I take care of that. Definitely a good place to go.

I had a wonderful experience purchasing a new car at Della Chevrolet with Jae (salesperson). From…read morethe beginning he was very personable, polite, and professional. He showed that he was extremely knowledgeable about his products but also showed kindness and compassion to me as the buyer. I would highly recommend anyone looking to buy a new or used car to seek out Jae. You won't be disappointed.

It appears unless you will buy off their limited inventory they could care less. Yes it's a plus…read morethey do not work on commission but that appears to be were the incentive drops. I had sent one rep exactly what I wanted, scheduled to sit with him, confirmed before I left, drove 45 minutes and I got there and he made me wait because he forgot, then tried to show me a truck that was the wrong color, cab, & package. Then said let's sit down and tell me what you want. It was clear he didn't read our correspondence and didn't really care. The second rep seemed to be excited at first, but that's as far as it went. The rep never returned any answers to my questions or even replied to asking if they were doing anything. I do not know what their problem is but if this is customer service and care, go somewhere else that will not waste your time.

We were on a road trip and on our way we have a check engine light and traction light on. We exited…read moreto a gas station to see if there was a dealer near by and long behold it was Bokan Chrysler. Emily and Sam were so helpful and got us right in. They diagnosed it and it was 2 coils that went bad. They had the parts in stock and got us on the road again. Thank you!!

While this is second-hand information (my brother observed this, not me) I am having him read this…read moreto make sure I got the story straight. He has no ties to Fairfax other than me, but I do. I love this town, and I know that things like this matter to our community. My brother brought my vehicle in to Tinker's Auto on 7/21/2020 for an oil change and state inspection. It was the first time I'd brought a vehicle to them, but knew they were a newer business and wanted to support my neighbors. For full transparency, my car didn't pass inspection. They didn't charge me for the inspection either (which was a pleasant surprise and I really appreciated)! So this review has nothing to do with that. One of the owners, Nickie Tinker, was at the front desk. There are bags of locally-sourced popcorn that customers can purchase. Another customer was at the desk talking to Nickie about this while my brother was waiting, and Nickie starts talking about how when she was a kid, they used to call the burnt popcorn kernels "niiiii---- heads". She didn't actually say the word, but turned to my brother and said "What were they called?" She was trying to get my brother to say it for her. My brother, not wanting to engage, said "I have no idea what you're talking about". Nickie then half-said the word again, and said something to the extent of "We're not supposed to say that any more." After my brother recounted the story to me, I posted on Facebook to (my friends only) asking for advice on how to handle this. Someone evidently told Nickie about my plan to publicize my brother's experience. She called me via FB messenger twice on Sunday (7/26) before 9am, and then wrote me a message (see screenshots). It is clear that she doesn't remember what she said that day. But she does recount how that while she is not a racist, she does condone racist conversation in her place of business. If you don't take issue with this sort of thing, by all means, give these people your money. But if you expect better from your neighbors, maybe choose to have your vehicle serviced elsewhere.

This is the person claiming racism at this garage (Tinkers)and she wasn't even there to verify what…read morewas said.

I had my tire popped from a nail, and Colby was so helpful when I called in to see if they could…read morefit me in last minute because it was later in the evening he was able to get me in and get my tire plugged. All the mechanics were kind and great. I also went back about a week and a half later to have them recheck my tire and they were great about it. They got me in almost immediately and was able to resell my tire for me. I definitely recommend bringing your vehicle here.

I've always trusted the guys at Midas in St. Albans and have been bringing my cars there for years!…read more My daughter's car required inspection and a shop in Burllington appeared to try to take advantage of her by getting her to pay for unneccessary items in order to get the inspection done, (5x what was needed!). Midas was able to get her an appointment the next day and explained what items were required for inspection and comleted the work at a fair price. That's not all! My daughter backed up into one of the guys old trucks on the way out. There was no real damage to the truck but my daugher dented her car. My daugher felt horrible about the running into them. Casey and Shayne had a tool in the truck and were able to take the dent out for her. Talk about going above and beyond not only in service, but in kindness! I can't say enough about the Team at Midas!

I bought a car from this man many years ago, before the internet allowed ou to make or break a…read morereputation. He also did work on my cars. He is very up front about the time and cost of repairs and what he had to do to make a vehicle ready for sale that he could guarantee. He takes pride in his reputation. Anyone who does not will not last in the business.

always had best deals and service with Carl and Frank back in days. thanks for service. still have…read moremy IROC??

I Waited a long time to write this as I was trying to give them a chance but now I am just fed up,…read moreMy new camper came with a ton of problems and most should have been caught in set up and walkthrough as a new camper owner I was expecting this and knowledgeable guides, The stable jack was bent the fridge door latch was improper because the frame was not set right and broke after it's the first use, the spare tire was the wrong one so when I had to use it I could not. Building of the unit I cannot blame them for and all work was under warranty but a lot of things should have been caught before pick up. The guy had no knowledge of the solar system and could not answer questions I had. I had to bring the unit back at least 6 times for warranty work which was done however they have a deep phony of returning calls or calling you back to update you or tell you work has been done, after trip #6 work was still not completed and the work that was was sloppy and messy caulking splattered on the child's finger painted it all over it or wiped the excess off wherever leaving smears of caulking all over, Still did not fix an issue that was written on the work order. I was never told the work was completed as I was promised I would get a call back In the six times I had service done all under warranty I never received the promised call back. My advice is to make sure and double check EVERYTHING was done correctly as it is hit or miss some things I had to get refixed as they were not done correctly or they did the cheapest simplest thing they could instead of taking the time to do it right the first time, IE straightening a bent jack screw instead of just replacing it, or fixing the frame instead of just replacing the handle that does not fix the issue. It just seems they do not pay attention to detail by not reading the full work order and miscommunication simple fixes if they just slow down. The staff is friendly enough they just need some training on what they sell and slow down, I get it is busy and staffing could be better but still no excuse. they can do better.

This is the second time we brought our 2020 Keystone Laredo in for a problem with the refrigerator…read more Since this was the second time for the identical problem, some investigation was needed to find the source of the problem. They did this, fixed the problem, and had it back to us in less that 2 weeks. They made sure it was covered under warranty and even showed us what was done. Outstanding service.

Outstanding customer service and even better vehicles, I was able to trade in my Mitsubishi and get…read moreinto a 2025 Chevy Colorado within an hour. Dylan was amazing and was super helpful during the process, explaining all the numbers and ensuring no detail was missed. Signing each document it was carefully explained, ensuring full transparency through the entire process. They were super helpful in negotiating the final price, and gave a fair amount for my trade in. I would highly recommend them to anyone looking for a vehicle, as they work with you rather than against you like some dealerships tend to do.

I went into dealer today 3-16-26 to ask to take a used vehicle to my mechanic in Essex to put it on…read morea lift. I was told no they only 1 dealer plate and I couldn't use it that long. I went back later after getting Handy Toyota to put it on their lift and give me an opinion, rather than letting me take it they sent a salesman to sit with me. We waited over 2 hours to get it evaluated. The salesman was great about it. The truck checked out with just a couple small items needing attention I paid Handy's for their time and headed back to Nucar to purchase the truck. As we were drove back I told the sales guy i was ok with buying it but would like them to take care of the things if possible. The salesman went over to his manager to get the paperwork and came back a few minutes later super upset and informed me the truck had already been sold yesterday to another dealer and they couldn't sell it. Never again will I go there.

Buy anywhere else but here! Bought a truck here and within months nothing but problems. Brought it…read morein multiple times to be serviced and still original problem is not corrected and only more problems are being found every time. they are unwilling to work with us we have had to fight for our warranty coverage. This truck never should've left the lot. It was completely irresponsible, dishonest, and unsafe for them to inspect it and let it drive away. I have never felt so taken advantage of from a dealership.

Steve at Nucar was patient, helpful and knowledgeable in assisting us with our interest in a car…read morepurchase. He really demonstrates that no pressure customer service excellence is alive and well.