Typically, I've had very good interactions at this store, and the staff are usually helpful. I'm not going to use names or titles, but I feel it's important to document a poor experience I had. This past Sunday, my three-year-old son and I went to return an unused car battery that we had originally paid for in cash. The clerk initially said they didn't have enough cash to process the refund and suggested coming back another day. I offered alternatives, including using my debit card, and was told there was enough cash in the store but that it had to come from one register, which is why they said the refund couldn't be processed. I also offered to drive to another nearby store within reason if that would help, but was told that was not an option either. When I asked to speak to a higher-level person, that individual's response was, and I quote, "Just give him the money and get him the F#%$ out of my store!" This was said in front of my child and another parent with a young child waiting in line. The refund was then processed in less than a minute. About 30 minutes later, I called the store to follow up calmly and express my disappointment. I was told I could be put on hold until the manager was available. I waited a day to see if anyone would reach out before posting this, but did not hear back. The use of harsh profanity by management in front of young children crossed a line and is completely inappropriate in a customer-facing retail environment. Otherwise, this is a store I regularly visit without issue. read more

Very disappointing customer interaction and problem resolution. Would have appreciated anybody showing sensitivity to the situation.

I have always received great service but today was exceptional, I needed a headlight bulb and was trying to put in the new bulb when Billy, an employee came out to check if I needed help- he ended up spending a good 20 min requiring the bulb which had been wired incorrectly by a previous owner. great service and saved me a trip to the garage. read more

On 7/30/21 I purchased a LED light at the advanced auto parts in Enfield Ct, The light that came with batteries didn't work so I went out of my way and I bought brand new batteries and it still didn't work. So the next day 7/31/21 I needed some auto supplies and I went to the same store with the receipt and the light. I picked around $45 in supplies and I told the cashier that I needed to return the defective light and put it towards today's purchase. He was a new employee who was running back and forth with who ever was in charge and he told me that he won't take back the return because it is opened and not saleable. I thought about that for a second and responded that it's defective and it isn't saleable because of that and how was I going to try and use the light if I don't open it. He wouldn't budge and I got passed off left my purchases on the counter and went to auto zone right up the street and made my purchases. I buy thousands of dollars in auto parts a year as a mechanic and you lost my business because of not honoring a valid return. read more

Advance Auto Parts - The defective light with the receipt! - Auto Parts & Supplies Near Me - Enfield, Connecticut

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The guys behind the counter are very knowledgeable and always help you figure out what you need to fix your car. The speed perks program is great! read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Enfield, Connecticut

Very friendly service, even came outside and helped me replace the part on my car on their own.

This Advance Auto is just the same as any other Advance Auto. They've got everything from sparkplugs to fuzzy steering wheel covers. The reason I come here is because they run phenomenal sales on oil. I can usually get five quarts of synthetic and a filter for around $30. Compare that to the $80 or more you'd spend paying somebody to change your oil, and you can see why I come here. Every month they have multiple oil sales. They lost a star because of the guy at the register. As soon as I got up to the counter, he takes a phone call. Okay, fine, somebody has to answer that phone. Then, after I had paid, he takes another phone call. I had to stand there while he held my card and receipt in his hand and took a couple minute phonecall. Seriously? You couldn't just extend your arm so I could leave? read more

The Hazard rd Advance is under a new Manager and a lot of new faces. they have got the knowledge and are more than willing to help you out with finding out what you need or even helping out with price matching. I had the best experience when I went in there. The employees were friendly and helped me out with my problems. I truly recommend giving them a chance to help you too. read more

Stopped in to get a battery. Was offered help immediately. Found exactly what I wanted and they installed it for FREE. Took 5 minutes to have it put in. Quick and friendly service, reasonable pricing, free lightening fast installation. Could not have asked for more. read more

Store is terrible employees are worse. Half the kids working the register think they're the next Paul walker when most of them couldn't tell ass from elbow and are usually as rude as possible. Many items miss marked on shelf and price marked is never honored. Just go somewhere else and save the trouble. read more