Go see James at Advance Auto Parts...he's friendly, knowledgeable about cars and really helpful. I…read moreneeded a new car battery and he had me back on the road in no-time. I've used them for other car parts to work my SUV as well as my wife's car and I have used the online ordering tool to pickup in store or just gone in for the part I needed. Online lets you know if they have the part in stock as well which can save you a trip out of the house as well. For the average car owner these auto parts stores are very useful and simple solutions for quick fixes such as batteries, lights, wiper blades. They are normally clean, well located and offer online and in-store purchasing options. There are usually coupons available online as well as many times free shipping for the gear head that doesn't want to leave the house. If you need some local help from an auto parts store, I recommend checking these guys out.

Can't say enough about how helpful Gary was at this location. I was traveling from out of state and…read moremy battery had died when I stopped while running errands. Was able to get my car to Advance the next morning and Gary had to clean off an enormous amount of corrosion to test the battery, install a new one, explained and show to me what needed to be replaced with the cables and got me back on the road. Great help!

I had an excellent experience purchasing a car here with Jeff Dawson. I recently was in my first…read moreautomobile accident and that vehicle was totaled, so we were in a bit of a time crunch. Jeff assisted us in test driving and looking into several models on the property and found me exactly what I had in mind when I came to the dealership, at a great price. He was honest about features that would be more beneficial to me vs not. We were in and out of there in just a few hours with a beautiful Lincoln Nautilus. I had a nightmare experience at another dealership in Gallatin, closer to where I reside, so driving out to Franklin was definitely worth it to me.

Was impressed with the customer service at this location. Was greeted right away by the…read morereceptionist and met with Jeff Dawson. He was very helpful in finding exactly what we were looking for! Great to work with and great communication. After we purchased our Lincoln Navigator before leaving the lot he took the time to sit with me and go through all the technical things answer any questions I had and helped me set up my new car.

Luca is the man, had an amazing experience. Everyone over there were great from the manager Luke to…read morethe gentleman who helped us with financing. 10/10 experience, could not be happier. If you need a truck hit up Luca, kids a legend.

Bought a 2026 lifted bronco and im in love with it. Calob took great care of me. Highly recommend…read moreasking for him when you go in to buy your dream car!

Drove here cause the website said it was open but when I got there the doors were locked and nobody…read morewas inside. There was a sign on the door explaining the store hours on Sundays were 8am-8pm but they were still shut down. As I was typing this review another man came up and said they've been closing early like this without notice on Sundays for the last couple times he has been. Won't be back on a Sunday but other than that they have good customer service when there open.

Kyle was awesome- helped me diagnose my AC problem in 2 minutes which will save me a fortune. Will…read morebe a quick fix I can complete myself. Excellent service and guidance.

I never leave negative reviews, but after this experience with Cave Auto, people should know what…read morehappened. Last year, we took my son's Jeep here, paid over $1,000, and two days later had to take it to the Jeep dealership and spend approximately another $4,000. Despite that, we gave Cave Auto another chance. We dropped the Jeep off Monday and were very clear: it was running hot and my son HAD to have it back by Friday to drive to Knoxville for school. We were told the water pump and gauge were repaired and paid another $1,600. We picked it up and it was STILL running hot. We took it back yesterday, they kept it for hours, and we were told nothing was wrong with it. Today, the temperature gauge was approximately 3/4 of the way toward hot again. When I called, instead of simply saying, "Bring it back, we'll make it right," I got excuse after excuse. I was told to take it to a NAPA Auto Care Center and that apparently they have to "fix it in parts" to diagnose it. On top of that, he repeatedly brought up the fact that we had discussed possibly trading the Jeep in and said he thought we were going to trade it immediately. That honestly makes me question why that matters. Whether we trade it tomorrow or keep it another five years, if we paid $1,600 to repair it, the work should be done properly and the vehicle should be safe to drive. If there wasn't enough time to properly diagnose and repair it before my son had to return to Knoxville, SAY THAT. We would have made other arrangements. Don't squeeze the repair in, charge us $1,600, and then use the limited timeframe as an excuse when the original problem still exists. After all the excuses, I finally said keep the money, I'll leave a bad review and be done with it. His (Clint's response) response to me on the phone? "FUCK YOU, BITCH." Then he sent me a lengthy text accusing me of threatening his shop, his employees and their families because I said I would leave a negative review. I threatened NO ONE. Saying I will publicly share my experience as a paying customer is not threatening anyone. At the end of the day, we paid $1,600 to fix a Jeep that was running hot. It is still running hot. We brought it back and were told nothing was wrong. And when I became frustrated and said I would leave a bad review, the owner told me, "fuck you, bitch." You can defend your diagnosis. You can explain your warranty. You can disagree with me. But a business owner speaking to a customer that way is completely unacceptable. We will not be back and you shouldn't either.

Do not ever use Cave Auto on Jim Warren in Spring Hill. They charged me a lot of money and never…read morefixed the car.

Broken equipment and over priced! Went to Gallatin TN location to get OEM remotes programmed,…read morestore personnel were great but their machine was broke; called Madison and Mt Juliet - Madison "we dont do that on Sundays" and Mt Juliet |We dont do that at all"; called Bowling Green, we can do it - but not for Nissan!. Ended up up Nissan dealer- $75 for 3 remotes versus $89 each that BatteriesPlus wanted - even though they advertise 50% less than a dealer!!

I was at your Smyna store today, my battery was dead in my Dodge truck. I bought the battery there…read morein 2021 and it had two bad cells. I bought a battery (183.00) and the assistant Mgr was about refund my money because he didn't have a 12 mm socket. He was putting the cables back on to send me somewhere else. I ask where could I go and said Mt Julet. But thanks to Andrew Kroger came out and took a crescent wrench and uninstalled it. I want to praise Mr. Kroger for taking care of me....almost lost a good customer over a 12 mm socket! Thank you Andrew Kroger!! 5 stars because of Mr. Kroger!!

I feel confident that they are treating my Audi Q7 TDI prestige right. Their customer service is…read moregreat too. Very reasonable with what they can get accomplished.

We were stranded in Columbia, a hundred miles from home when our car broke down. At 4:45 on a…read moreFriday, minutes from closing time, Jeremy came to us, got our car limping back to the shop, and kept the shop open late to get us diagnosed, repaired, and back on the road. Talk about going above and beyond, and for strangers, no less. He could have taken advantage of us in a very vulnerable state, but the bill was just and fair. HIGHLY recommend this shop! Only wish I lived closer.

I've taken both my Toyota Tundra and Rav4 to Cody's Automotive here in Franklin, and I couldn't be…read morehappier with the service. The team is honest, straightforward, and really takes the time to explain what's needed (and just as important--what's not). They did a great job on both vehicles, and I felt confident the work was done right the first time. It's refreshing to have an auto shop you can actually trust. If you're looking for reliable, honest mechanics who care about their customers, I highly recommend Cody's Automotive.

I have submitted requests for information through Cargurus.com, directly on the website, and via…read morevoicemail (they do not answer at any time of day). All this over the course of two weeks, with no response. Not sure if they're even still in business at this point, or if they just don't want business.