WORST SHOP EVER!!!!! Don't bring your truck here for service unless you want to be ripped off. I am…read morelocal to the Nashville area. I've brought my truck to Velocity Truck center on 2 different occasions and moving forward I'll take my truck anywhere BUT here for service. The first time I came here they didn't fix what I had requested and said they couldn't find a problem.... Ok that happens sometimes. The second and final time ( Last Week 10/25/2022) I requested an estimate for installation of some 4" lights (two facing forward and two facing back towards the trailer) and heated wiper blades. I had already bought all the lights and accessory parts needed so the quote was only for the labor. They quoted me $3,040.18 to do the job. ABSOLUTLEY NOT GOING TO PAY 3K FOR THIS!!! Of course I said no way. I requested to have the valves adjusted, change the engine air filter, and some other miscellaneous issues. Come to find out they NEVER CHANGED MY AIR FILTER!!!!!! I went to pick up the truck and they tell me I have a balance of over $500 for providing an estimate of installing the lights and the heated wipers. I argued with them and said never in my life have I ever had to pay for an estimate. The service advisor says that's a loose interpretation of what they mean. He says that it's really how much time the Tech has in looking into doing the job. UMMMMM how long did he spend looking at it? because even at $200 an hour for shop rates that's over 2 hours to evaluate the job and there's no reason that it should take that long. They ended up lowering it down to $395.89 and said that's the best they can do and I can pay it or leave my truck there. After arguing and paying for the bill, I go to the truck to leave and discovered they had left the fuse box open and the panel just thrown down in the back, my batteries were dead and I had to ask someone for a jump, and they didn't even bother to put some fifth wheel grease on my fifth wheel. Every shop I've ever been to has at the very least greased the fifth wheel. I've provided pictures of the paperwork as proof of all of this. They didn't fix the issues I had asked them to, charged me $500 to estimate the (ridiculously high) cost of installing lights, tore my truck up and left it in bad condition and dead, and were extremely rude when I brought up my concerns over these issues. They are not a good quality shop, they definitely show ZERO RESPECT for the drivers. They only seem to care about getting as much money for the least amount of work as possible... DONT USE THIS SHOP unless you want poor quality work at a very expensive rate!

Avoid Velocity Truck Centers in Nashville TN (319 Fesslers LN) if you can! I am extremely…read moredisappointed in my experience with Velocity Truck Centers. My driver took my 2019 Freightliner Cascadia DD13 in because the Aftertreatment System indicator light came on. After holding my truck for 9 hours with little communication, they told me I needed a DEF pump. To make a long story short, they sent me an invoice for a whopping $2800 to change the DEF pump and that was with a discount. Let me remind you they charge over $250 per labor hour and they exaggerate the time it takes to make repairs. Knowing $2800 was absolutely ridiculous because I do many repairs on my own, I called Love's and they quoted me $1500 for parts and labor. After sitting at Velocity overnight waiting on a quote, I paid $510 for a diagnostic fee then I took my truck to Love's and they had me in and out in 3.5 hours including their own diagnostic tests to ensure the DEF pump was the issue. Essentially, I saved nearly 50% of the costs by going to Love's instead of Velocity for the exact same repair. This is the second time Velocity inflated the cost of repairs. Back in June of 2024, Velocity in Alabama charged me nearly $5000 for some fairly straightforward repairs that had to be redone when I got home. I will not be returning to Velocity, and I definitely don't recommend this shop to anyone looking for honest, timely service.