Was traveling, stopped by this location to get my battery looked at as I was having some issues…read morestarting my car. Authelius (sorry is spelling is wrong!) was SO incredibly helpful, went above and beyond. Highly recommend this place!!!

We thought Front Royal didn't need another auto parts store. I was wrong. We had never been to an…read moreO'Reilly store before Friday night of Memorial Day weekend. Our car indicated it had a battery issue. Called them because I wasn't having any luck calling any place else. Spoke to Van. We got there and he checked our battery and alternator. Our alternator was bad. Car wouldn't hold a charge, so he said car wasn't safe to drive. We ordered the alternator and he suggested a shop to tow it too. He stayed with us after the store closed to make sure we were safe. He stayed with us as the car was hooked up to the tow truck. And he made sure the shop got the part. When we took the old part back for the $40 refund, they knew who we were just by me saying I bought a new one Friday night. A car breaking down is never fun, but Van went above and beyond helping us and we are very grateful. We were very lucky how things turned out. The shop he suggested was awesome too. A holiday weekend is the worst time to have car issues, but it all worked out.

This place will close soon due to POOR customer service. I get these days you got to hire whomever…read morewill apply but how about a little bit of training for the people working there. I went to buy Power Steering fluid and went to the counter. Waited for about 2 minutes when the phone rang and a counter person walks over and answers the phone ahead of me. I should mention that there were at least 5 other workers in the store on the floor doing I don't know what. After about 5 minutes I was about to walk out when a lady emerges from the back, obviously finishing a meal and walks over to me, says nothing, and rings me up. I am not looking for conversation but customer service 101 says acknowledge the customer standing in front of you before answering the phone or answer the phone and put them on hold and deal the the customer facing you! Really, 6 reps and not 1 thought to man the counter? Goodbye Advanced Auto Parts.

Went in to pickup an online order and there was only 1 person working the registers, 3 people…read morewaiting to be helped, and 4 employees in the back just goofing off and laughing. I will not buy anything from this mismanaged store. I will go to auto zone right down the street.

If I could give less than a star I would. The customer service is very poor (Especially Hunter) and…read morethey charge an arm and a leg. I called three weeks ago to get a repair and service done. I was told that it would take about 2-3 weeks to get my lawnmower looked at for a quote. I was fine with this because I understand that this is peak season, so I waited patiently. I was explained the fees and such and expected around $300-400 for everything. Anyway, I waited the almost three weeks and called back to see the status on my quote. Hunter did not give me a definite answer immediately and said he would call me back. I waited three days with no response. (apparently someone typed the wrong phone number.) Somehow the repairs/service then went up to about $760 dollars for new blades, a spring service and a belt replacement. I respectively declined after speaking to a few people about my quote. My lawnmower brand new is around $1700. After declining, Hunter said he would call me back with another quote for the pick up fee and the diagnostic; which I am not sure why they need to call back for that. The diagnostic fee and the pick up for the lawnmower ended up being over 100 dollars, which I find ridiculous. (My father in law is picking up the lawnmower at the shop now, so they never had to even bring my mower back to me.) I doubt the diagnosis took the techs very long and this fee was never explained at the beginning. I asked Hunter if that fee was added after I decided not to do business with them and that is when Hunter began passive aggressively arguing with me. I tried cutting him off saying I was just voicing that I feel like their services are way too expensive and Hunter continued to argue with me. At one point, I had to tell Hunter that I found him very unprofessional that he was still arguing with me after I began giving him my credit card information. His response was "I would expect a comment like that from you". That is not how you treat customers period, even if the customer decided that they were too expensive. Most of my life I worked customer service and was a manager in the optical field for five years. When customers complained that my products were too expensive I just listened apologized and kept it moving; never would I of argued with them! That is a lesson Hunter needs to learn. I hope anyone who reads this finds a better lawnmower repair shop with better customer service, a faster turn around time for quotes, and one that has fairer repair/service rates!

If there was a rating less than 1 star I would give it to them. I brought my mower deck from my…read moreJohn Deere LA145 to have the fielder pulley replaced as the bearing had frozen on it. I told them what was wrong with it and they said fine. They tested the other pulleys and the spindles that the blesses are mounted on and said all should be replaced. I authorized the repairs and didn't hear back from them. 5 weeks later I called and they said they hadn't received the parts. I went onto Amazon and got the parts in less than 3 days delivered to my home at A cost of $175. They were going to charge me -almost 300 for the parts and another 400 plus to do the rebuild for a total of almost $800. So I called and said I'd be picking up the mower deck. I found it out back with a bunch of other parts. I rebuilt the mower deck in a little over an hour. Literally fewer than a dozen bolts. Then I receive a bill for $104 from them for their diagnosis- you know the one that I gave them in the first place. This place is terrible. Their customer service is poor. They are disorganized and can't keep track of anything. It's amazing they are in business at all. I will NEVER go there again. never.

Whatever you do, do not take your truck or vehicle to this shop. Poor customer service, poor…read morecommunication and shoddy mechanical/technical work. We spent almost $5K to repair the frame on our Toyota Tundra, only to discover that it put it on crookedly. Such a fitting description because this place is a crook, as they robbed us of 5K and we still need to get our truck repaired! When we called to try to get resolution, they ghosted us.

Just got my jeep back last week…read more Very Happy with all the work that Jon and off-road innovations did regarding the jeep frame rot. The jeep frame rust was extensive and due to overcome by events took awhile to get repaired. But they worked on my past jeep rot issues and I was very pleased with their detail oriented results. If you've got Jeep rust issues I suggest don't buy new Jeep, take it There to get fixed.

Great people and a great job well done. Highly recommend! They did my liner, a nice tri-fold cover…read moreand saved me money. Drove out and spent some time in Winchester from northern VA where they overcharge for this work.

Inquired about driver door handle would not open EJ Customs…read moredid a excellent job! Fast service

I purchased a vehicle there from the sales manager Duane. What is the simplest process I have ever…read moredone. I drove in from Haymarket Virginia. The facility hasn't changed in a long time but it felt very comfortable and I felt that is why I got such a great value. Start to finish the service was at 10.

I'm new to the area, and tried Guy's to have a flat tire repaired. They looked busy but saw that…read moreit was an emergency since I was stranded with a flat, so they made time to repair the tire right away. I was impressed with that since I had just been turned away from a different repair shop who said they were too busy to fix a tire. Guy's is clearly a good neighbor and I'll be back when I need more automotive service work. Thanks, Guys !!

My go to for state inspections. Easy to book appointments. Easy in, easy out. Employees are always…read morein a good mood and helpful!

The greatest ! An unknown jewel. They'll repair what needs to be repaired and never take advantage…read moreof the situation. People you can trust.