We have been taking our vehicles to Waterloo for several years now. They always been consistent,…read morehonest, fair priced and have done top quality work every time. They have the sort of integrity and pride in their work that you just don't find at dealerships or large corporate repair shops. We're so lucky to have such a great local shop to be able to rely on.

Went to this place to get a state inspection. Upon arrival, the man doing the inspections came out…read moreand yelled at me as well as the car in front of me for "blocking traffic". We were both in line. He told us to move over in a very aggressive manner. My car failed for not having a secure battery. The man taking my payment was rude and said I seemed annoyed. I was asking if I got it secured, would I have to wait in line again. He then proceeded to tell me that he didn't get payed enough to deal with my attitude and that I should take my attitude somewhere else. I have never been treated like this especially being a paying customer who in no way was disrespectful. I will never use this place again, nor would I recommend anyone using this place of business.I would give zero stars is possible.

Took my Odyssey here for a starter replacement. Everyone was accommodating and friendly. I walked…read morehome and received a phone call from the receptionist giving me a final price for the repair. She asked if I'd like an oil and filter change and tire rotation, as the mileage was due for it. "Sure", I said. An hour or so later I was out walking and stopped by to see if it was ready. It was not. The car was up on the lift, as the mechanic was at lunch. I asked to look at the invoice. I noted I was to be charged $89.00 for an oil change and tire rotation. I told the lady that her competition charged $39.00 for the same...$29.00 if I brought in a Valu-Pac coupon. She was unable to help me. Again, the mechanic was at lunch. I asked her to forget the oil change, have the mechanic take it down off the rack and I'll pay for the starter. I was frankly disgusted at this point. I walked home. The receptionist called telling me that they'd go ahead and match the competition's cost. Fine I said, do the oil change. When I picked up the car, yes they had charged just $33.00 for the oil change and tire rotation. The receptionist offered the dog-ate-my-homework excuse that the reason for the $89.00 oil change and tire rotation was because I'd asked that the mechanic check the tire pressure in the spare, and that to do so would involve removing the floor board, so the labor cost justified such a charge. Okay, first of all, cars don't have removable floor boards. Secondly, all that's involved is pulling back a pad of carpet to easily access the spare well. Thirdly, the competition will do this as a courtesy. This business practice is also known as fibbing. So at the end of the day, this operation charged me a fair price for my oil change...but only because they got caught trying to do otherwise. The Honda dealer charges $59.00 for the same, and I thought that was an offensive price. Watch who you try to rip off. Not nice to make enemies in a small town.

Took my son's VW 2001 Passat to them with a massive (6 qts of oil in 2 days) oil leak. I could not…read morediagnose the issue adequately. So I left the vehicle with instructions to contact me and go over options, etc. before any work was started! Ian put the car on the lift and found a hole in the oil pan. Jennifer (in the office) called me with updates and let me know exactly what options I had. In the meantime of course I priced out brand new oil pans for the vehicle from different vendors with the cheapest being around $189 + taxes. Ian proposed sending the current oil pan out to have it spot welded to see if that would work with the caviot that if the weld did not work I still had not paid anything. Welding, labor, oil & filter change, car back in action in 1.5 days for $211.88! Ian telling my son face to face that "under no circumstances should you be driving this car like a jeep of you will be back giving me YOUR, not your dad's money again"; PRICELESS. Thanks Ian, we will be back for great and fairly piced service. The Germelman family.

NEVER come here! they said they were gonna charge me 2,300-500 to fix my transmission and they were…read moregiving me a deal of 1,700 since i had been bringing my car there for awhile. not to mention when i went to pick my car up they had broken things in my car that were in perfect condition beforehand. i went to a different place who charged me way less and wasn't trying to scam me. don't waste your time coming here.

Honest, knowledgeable people. I will be a lifelong customer. Reasonable, fair pricing.read more

BLAYNE SPIES (Sales): We had gone on a far and wide search for a vehicle. After meeting Blayne…read moreSpies, we decided we had found a sales experience reminiscent of how the experience used to be decades ago. Blayne from the outset acknowledged and spoke with all of us (not just the purchaser). He held the door open for my wife and let her walk in first. I was spoken to with respect, and he made sure to refer to me as sir throughout the process.  The car was wiped down even after the detail, tires checked, and every function reviewed. It is rare indeed to find a true gentleman of a bygone era. Blayne should be applauded for his professionalism and courtesy. Of course, we will be back when family members need a vehicle, and for service. Stellar experience! This is the first time I have felt a salesman should be acknowledged since my first car purchase in 1987.  Wonderful experience all around.

They provided top notch treatment for my purchase of a used Sorento. They handled my various…read moreinquiries about the car with care and professionalism. Their 23 point inspection was followed up with many maintenance and safety updates performed. I feel like my car is highly road worthy now and looks new. The salesman came in on his day off. The general manager provided great assistance. You would have thought I was buying an expensive new vehicle. Buying there was a wonderful experience

I was on tour with my band and another band. We woke up at 7 in the morning in North Carolina to…read moreplay in Baltimore. Our van wouldn't start after a rest stop in Linden, VA. And Les worked well into a Saturday night to fix our starter. Really supremely awesome service here.

I was broke down a few weeks ago I called the number which was provided to me by another tow…read morecompany who doesn't do that type of work it was about 2am the jerk whom answered was a real smart ass .I would push my car before I call that A**HOLE again

Everything totally competent and courteous service. Fair prices! Very knowledgeable and often have…read moreunusual tools to loan for unusual jobs.

The employee seemed confused as to why a female was in there.. also seemed kinda clueless. The…read moreolder gentleman was very nice though. The manager on duty on 8/24/23 at 11:00AM didn't want to return the part that the employee said I could return if it didn't work. Very dissatisfied. If you need anything go to car quest! They did it no problem because I had to go to two different locations to get the two parts.

He did a ball joint on my car. He did the work incorrect which caused us to have it towed to…read moreanother shop. The nall joint wasn't even seated it the hole it was supposed to go in. We asked him for a refund of the labor charges since the other shop was able to salvage the part he put on. He refused to give us the $175 back. I do not recommend this shop.

Had a bit of a problem job where my car kept cutting out on me and only minutes of driving…read more Blailocks Auto Repair took real care in finding out what the problem was found the problem fixed and back on the road in no time.

Had my 2026 Tesla Model Y in here for a patch that i needed for a screw in my tire and state…read moreinspection. Tesla wanted all 4 tires replaced while these guys only charger $30-40 for a patch and works perfectly, also amazing guy at the front desk and whole family that works there with the couple and there kids, definitely coming back in the future and telling my family and friends to come here from now on.

Very dependable people. Made appointment to have my car inspected and was very happy with the…read moreservice.