I purchased a vehicle from Nunnally Chevrolet in November 2025. While the initial buying process…read morewas relatively smooth, my experience since then regarding warranty fulfillment and customer service has been deeply disappointing. ​At the time of sale, I was heavily encouraged to lean into the protection packages. I was assured I had factory and powertrain coverage through March 2026, plus a one-year specialty warranty covering windshield chips/replacements, paint, and tires/rims. (This warranty is what really sold me on the purchase of my vehicle) Unfortunately, those promises have proven to be hollow. ​The Issues: ​Warranty Misrepresentation & Inconsistency: Every time I go in, it is a different story from the sales department. I bought the vehicle with two existing windshield chips, and my salesman explicitly told me to wait 30 days before filing a claim so it would be covered. It took three separate visits to finally get a straight answer regarding why it wouldn't be fixed, eventually being told that since the glass required replacement, they "don't cover that"--a direct contradiction to what was promised at signing. ​Tire Service: I experienced the same inconsistency regarding a nail in my tire--an item supposedly covered by my warranty. It took multiple visits to get any clarity, only to be told they "don't plug tires anymore" and that I would have to take it elsewhere to pay out of pocket. ​Missing Equipment: After a recent service appointment, my lug nut key is now missing. Because I didn't notice it the exact moment I left the lot, the dealership refuses to provide a replacement, leaving me responsible for their mistake. ​Communication Breakdown: I have reached out to three different staff members for quotes on extended warranties to keep my business with them, and I have received zero responses. ​A Note on Service: While my overall experience with the dealership management and sales team has been a very frustrating ordeal, I do want to note that the technician, Michael, is the only person there who has provided top-notch service. He is the only reason I've had any positive interaction with the service department. ​If you are looking for a "deal" that ends the moment you drive off the lot, this is the place. If you value transparency, accountability, and consistent post-purchase support, I would strongly suggest looking elsewhere.

I went in today because my 2025 GMC Canyon had the check engine light come on and the AC had quit…read moreworking. They couldn't fix it because that module went out. I understand that can happen. I got there at my appointment time and ask the person at the service desk to let me know what was wrong as soon as they knew. One hour later, I went to the service desk and the told me what the problem was. They told me they had to order. I bought the GMC new from a GMC dealer because I couldn't get the deal on a Colorado that I thought was fair at Nunnally's. I wanted Nunnally to service the Canyon because the service department. They were always friendly and kept me updated during the visit. I was surprised when I entered, ther was no one I recognized. Everyone was new from the last visit just a couple of months ago. While waiting, I noticed there we only two sales person, none I recognized. What has happened to the Nunnally's I always trusted with my Chevy's?

Horrible service! I purchased a car Friday evening (4/28) and by Monday morning (5/1) I had…read morecontacted the dealership to talk about returning it or working out a way to get the car that I traded back. I spoke with them each day this week trying to figure out a way to get my car back. I met with the manager Thursday afternoon, gave me a couple of scenarios and I went home to put together what I needed, only to call and leave numerous messages allllll day long today (the next day) to tell him I have it figured out and he told me he SOLD the car that we were working to get back!!!!! I can't even begin to describe my anger!

They used every tactic car dealers are famous for. I feel like I lost 5k during the transaction. I…read morewill never do business with them again.

I will begin by saying the car repair looks really good. We've only had it back for 2 weeks - but…read morethe appearance of the car is like new. That being said - this particular location has a total lack of communication. For example, Car estimate was completed and car was dropped off. Vehicle was totaled, but we wanted it repaired. Told manager would have to call us back - 10 days and 2 more calls into the business - no response. Few updates other than a text while car was in the shop. Went in to pay for vehicle (upon completion) - bill was $1000 more than the stated cost when I spoke to an individual. I pointed it out, and was told it was due to a specific part. Angerly I took the receipt and went home for the weekend. Studying it over the weekend, it was more evident that we were overcharged $1000. Went in to the business on Tuesday - and when questioning the receptionist, I was told, "Oh yeah, you were overcharged - but we credited that back to you already." OK - little suggestion for improving customer service - try calling and acting a bit apologetic about your mistake - even after I brought it to your attention 2x. Being on the N end of Walton Blvd. - not super convenient to drive by the shop for updates and follow up. Not sure who's responsible for this aspect of your business - but they should be replaced immediately. Final big shock - our price of repair went up 85% from the original estimate! We made a decision to fix our vehicle vs. taking scrap value from the insurance company based on the original estimate that would have meant $600 out of pocket over our deductible. After we got the settlement check - our estimate went up nearly $4000. End of the day - repair cost us over $5K out of pocket. We might have made other decisions had the original estimate been more accurate. I had used Morey's previously in Bella Vista, and was super happy. When I found out that Joe Hudson's had purchased that business, I was hoping for a similar experience.......unfortunately, it was night and day.

We very nearly totaled our cars front end, hitting a tree in the road. $8000 worth of damage. We…read morehad gone here before and liked it, wasn't sure how well you can fix a car that drove/rolled over a big tree, however, they fixed it like new, have not had a single problem with it since it's been fixed. They did an awesome job and kept us informed, because the parts were hard to come by with CV19. Thank you one and all at Bob's. Awesome job!!

Broke down, was stranded towed there overnight. He put us at the front of the line and got us back…read moreon the road. Good guy, good mechanic fixed an issue that other mechanics couldn't figure out. I drive for a living, so I have seen my share of mechanics. If this guy was local, I would only go to him.

RECOMMEND!!!!!!!!!!!!! I needed my CV AXLES replaced. I had been told this by HONDA. (I have a 2011…read moreHonda Accord) however Honda quoted me $1642. I called Finn and spoke with Jennifer. She was so kind from the very beginning! She listened to me, didn't make me feel or sound dumb because I was a girl. Long story short, I walked away 2 weeks later paying $430!!!!!!!!! Only down fall, the wait!! But it's SO WORTH IT!! ANYONE AND EVERYONE PLEASE GO HERE!!! Jennifer is AWESOME!!!!! 10,000 stars for all of the workers! Thank you thank you thank you!!!

Bad service I got ripped off last week.Took my car to them told them a rattling noise came from the…read moreengine so they kept it for day and diagnosed it. Called me the next day told me it was the radiator and its gonna cost $650+ so I assumed well if that what makes the noise sure,so I told them to go ahead and work on it.Same day about 4 or so hours later they called me and said car ready to pick up. I went in and paid the bill,now i was looking at my receip they charged me $254 for the radiator,$40 for coolant fluid, $400 for labor plus tax all together I spent $718 and change. Drove it home and put it on park,the same noise I is still there.so I called them back and them,why the rattling noise still,guess what they told me." oh it's the AC Compressor "!

Great Auto mechanic in Northwest Arkansas. Friendly service and can meet your repair needs.read more

I had the best experience here! Nyssa was so helpful with finding the exact parts I needed and went…read moreabove and beyond to help me.

What a nice store!!!!!!! Came in here needing new wind shield wipers…read more The guy working was very friendly and helpful,he punched in my yr model of my vehicle and found what I was needing. Then after paying he asked would you like me to install these for you. I said sure why not, didn't take him 2 minuets and I was down. Thanks O'reilly!!!!!!

The service we had on our 2017 Passat with over 120,000 went really good after we got there…read more I appreciate that they left our car clean after the service both inside and out. We almost did not go here because over the phone they were very disorganized. We thought the cost was right on par with service for this vehicle. We will go back here. This was one of the better Volkswagen experiences we have had. I only graded them down to a four because of the phone back-and-forth service that that was poor.

We took our 2022 TAOS in for service, and the safety inspection revealed serious problems with the…read morerear brakes. We elected to have Everett VW fix the problem. They did, but another problem developed while the car was getting washed. We noticed a paint spot missing after we got the car home. To make a long story short, Everett went above and beyond in customer service. We got a new Jetta for a loaner while ours was being repaired, and that job was done great. The professionalism of Matt, our service rep, has insured Everett is where we will always take our VW for service, and if the need arises for a new car, they will be first on the list. The service cost is reasonable, and as with most things, you get what you pay for. At Everett, you got a lot more. We highly recommend this dealership.

I used Adam & Heart & wrench once last year & had a good experience but tried to get him out to…read morePrairie Grove (the same address he previously had been to) this past week & even tho he assured me he'd be out there a couple of times & he was confident he'd get to me before the end of the week he was a complete no show. He wouldn't answer text messages until 2 days later & when he finally texted me on Monday to answer my Friday text it was to tell me that his schedule had gotten too busy to make it out here. Wait a minute! I was already on his schedule how could new scheduling possibility have jumped in front of old scheduling? I won't be bothering him again, the whole draw was that he was a "mobile" mechanic but guess it depends on your location & the proximity to his location.

I had a bought a front diffental for my 07 Suburban LTZ .And had the mobile mechanic at Heart and…read moreWrench install it for me.All went well UNTIL I recently changed the motor oil "oil change " and noticed there was a universal bolt missing off my front dive shaft. So I called this morning and told them about it. And they had the nerve to say ....they always make sure all the bolts are on. Well then why is there only 3 bolts holding my front end drive shaft????? KARMA WILL CONCORE