My wife and I just recently purchased a 2012 Volkswagen Jetta Sportwagen for me at Showcase. This…read moreis the third time we've purchased a vehicle from them. Showcase is a small car lot, they specialize in quality, not quantity. What keeps us coming back? They're extremely well priced and very, VERY honest! When we buy our fourth vehicle, Showcase is at the top of the list to check. Looking for a certain vehicle? Let them know and they'll keep an eye out. They're a great family business.

I'll always shop here from now on. My car was on its last leg and I needed to find something quick…read more They work to find you something even if they don't have it on the lot. GREAT pricing, and super friendly. Make sure to ask for Mitch when you go.

Called Brandon in service, and told him I needed brakes. He orders new front and rear brakes from…read moreLexus, and I came in. After about an hour, he let me know the brakes were fine, and that the squeaking I heard was due to some debris caught up and a shim kit. Long story short, I came in stating I needed new brakes, and was ready to pay, and they said I didn't need it. This is the type of service and honesty that makes someone a lifetime customer. Thank you Brandon, I will always service my car with you.

Sales guy Pedro De la Cruse did not disclose to me about a deposit requirement to hold a vehicle…read morefor 48 hour for pick up until after they ran my credit and approved me for the vehicle sale. Deposit requirement was not posted on their website or disclosed by text. Manager Kyle Maxwell refused to correct their mistake and insisted that I had to pay deposit to hold the vehicle for less than 48 hours of $1,000. I decided to back out of purchasing this vehicle as this made me uncomfortable.

I traveled from Chicago, Illinois, to purchase this truck based on the photos and information the…read moredealership provided regarding its condition. Unfortunately, after arriving, I discovered several issues that had not been disclosed before I made the trip. The truck had a cracked front windshield, a trailer hitch ball that was locked in place with no key available for removal, and only one key fob instead of two. While inspecting the vehicle more closely, I also noticed that the paint-marked bolts securing the driver's-side front fender had visible tool marks and scratches consistent with prior removal. I observed similar marks on the driver's door hinge bolts. In contrast, the corresponding bolts on the passenger side appeared untouched and in their original condition. This raised concerns for me about the possibility of prior repair work or accident damage that was not disclosed and was not reflected on the Carfax report. As a result of these findings, I decided not to proceed with the purchase. I spent $716 on airfare, in addition to the time and expense of traveling, only to discover issues that I believe should have been communicated before I made the trip. I understand that used vehicles can have imperfections, but I believe customers traveling long distances deserve complete and transparent disclosure of any known condition issues so they can make an informed decision before investing significant time and money. This took place on 07/14/2026.

Ford and Lincoln are great products. Service....?…read moreNice people. Overwhelmed a5 McLarty Daniel Ford in Bentonville. Take your Ford or Lincoln elsewhere.

I recently moved from Fayetteville to Bentonville and I have to say the different Nissan shops were…read morelike night and day. I was having problems getting my car started, called to talk to someone about getting it there for a check up. Brandon was super helpful and friendly over the phone and Justin went above and beyond when I went to pick it up. They took care of my battery problem, rotated my tires and did my oil change as well! Justin explained what I my car needed soon and offered his help for that too, then had my car washed before I left. 10/10!! Looking forward to using them again.

Shady Experience and Poor Transparency -- Walked Away Disappointed…read more I recently went to this dealership to buy a car for my elderly mother. I was greeted by Blaine, who showed me the car and joined me on a test drive. From the start, I made it clear that I didn't want to play the usual "back and forth" pricing games -- I asked him to give me his best offer up front. After taking quite a while to "check with his manager," Blaine came back and told me that the very car I had just driven was already sold. That immediately raised red flags. He then said they had other cars available online, but when he returned 10-15 minutes later, the price he quoted was higher than the online price, by $1000+. He tried to explain that they were "giving me money off" what they had invested in the car, but the sticker price was actually about $1,000 over what was listed online. To make things worse, he said the dealership would "only make $120" on the deal -- a line that sounded scripted and designed to make the offer seem fair. It was clear he'd been trained to say all the right things while still trying to justify inflated pricing. Overall, the entire process felt misleading, disorganized, and condescending, especially toward a single woman just trying to buy a reliable car for her elderly mother. I chose to walk away rather than get caught in a shady transaction. If you value honesty, transparency, and respect, I'd strongly recommend looking elsewhere.

I recently visited Fletcher Honda to purchase a new Honda Pilot Elite, and the experience was…read moredisappointing. The vehicle had approximately $2,400 in dealer add-ons (Fletcher Advantage, protection package, window tint, etc.) added on top of the MSRP. I wasn't asking for those items for free. I simply asked that they be removed so we could negotiate starting from Honda's MSRP. The sales manager repeatedly told me, "We can do that." But instead of removing the add-ons and presenting a new price, he continued explaining what each package included and why it was valuable. After the first explanation, I told him I understood and again asked him to remove them. I made the same request four more times. Each time he said he could, but never actually went back to his computer to remove them. He just continued trying to justify the packages. Eventually I told him, "You keep saying you can remove them, but you haven't actually done it. You just keep explaining them." Negotiating a vehicle price is expected. What I didn't expect was not being allowed to negotiate from the actual MSRP after repeatedly being told the dealer add-ons could be removed. If the add-ons are optional, then remove them when a customer asks. If they're mandatory, just say they're mandatory. Don't repeatedly tell a customer you'll remove them while continuing to sell them instead. The entire experience felt more like a sales tactic than an honest negotiation, and unfortunately it left me looking elsewhere for my purchase.

If you want a simple repair to an older model honda, forget this dealership. They declined to…read morereplace an ignition coil on my '09 Fit that only had 180K on it. It seems they dont want my business, or to build a future customer.

In 2014, I purchased a Honda Civic from Fletcher. The car has been wonderful but I just realized…read moreFletcher has not. I have faithfully taken the car in every 6 to 12 months for an oil change. At this time, it only has a little over 50k miles. I knew it seemed like a lot of times when I would take the car in something extra needed to be done but this time, when they told me my wipers weren't all that good, (they are only a few months old and doing a great job) I reviewed all the past bills when I got home. Fletcher has flushed and replaced brake fluid 6 times over 50,000 miles! The recommended interval is every 36,000 miles, I will not be going back.

I found a pickup online at Frank Fletcher Honda. It was exactly as advertised. The salesman,…read moreTimothy Curran, was great. Smooth transaction start to finish.

All I can say is that their service department has a serious communication issue. When you call in…read moreto ask for an update they really push for you to use their "text response" system. It all started with my first service advisor Logan. They had my Jeep for quite a few days and then said they had the issue fixed. I picked it up and before I even got home the warning light for the rear diff was back on. So I called and rescheduled it for service. Took it in and they had it for a few more days and then when I kept calling and texting to get an update, Logan told me they had to order a part and that it was on backorder. So I picked it back up. I had to call several times over the next couple of weeks to get any kind of status update on the backorder. Part finally came in and they called to schedule it. I set an appointment and took it in. At this point Logan is longer employed there so I get a new service advisor who is also the Assistant Manager. I thought this would be good and I would at least get better communication than I got with Logan. That was a mistake to think that would be the case. After they had it for 2 more days I called and ended up getting the "text" message thing again. I also left a voice message asking for a status update. I didn't get a text or a call back. So I called again the next day and again got not response. When he finally did call me back the following day he was pretty short and said that it was a hard repair and wouldn't be able to get it completed before the weekend. He asked if I wanted to pick it up and reschedule. I said yes. He told me he would call me on Monday to get it scheduled. I ended up calling back on Wednesday and setting up an appointment with their service desk. Once it was dropped off I called & texted for 2 more days looking to get an update on when they would be finished. I finally had to drive up there, walk in, & stand in front of Doug to find out that it was done. Who knows when he might have gotten around to letting me know it was finished. I called and left a message for the shop manager and never received a call back. Yesterday I got a text message from Sierra @ McLarty Daniel CDJR asking how my recent service visit went. When I told her that it was terrible she asked what happened. I told her it really boiled down to poor communication. That was the last I heard from her. No response at that point. Which was what led to this review. POOR COMMUNICATION!!!!

Found a truck I wanted to buy. Contacted sales person, said I could be up there by 4pm. Was that…read moreok? Or should I wait until tomorrow? His response, head on up we close at 7. Plenty of time. Submitted all my info so everything would be ready to arrive. Test drive, sign and be on my way. I get a ride up, having every intention of driving the truck home, walk up to the truck and it is absolutely trashed. absolutely filthy, bald tires..just horrendous presentation. They apparently took it in on trade the week before. I setup my time, they knew I was coming, yet didn't feel it was necessary to detail it or even tell me it had not gone through shop or detail. Infuriated at the lack of care and service with the whole experience. it was a done deal, easiest sale. I was so frustrated, I just said this is ridiculous and left. I don't know what had happened to dealerships, but it's not even worth buying from them anymore.

Had a phenomenal experience buying my new Mazda with Brandon. I was nervous going into the process…read moreabout getting pushed around or manipulated....dealers have terrible reputations! But not superior and Brandon. He was a joy to work with, took his time explaining things to me, answered all my endless questions, and kept me well informed on the arrival of my new car. In the end, it was just less than an hour at the dealership to sign paperwork and drive off. Truly an incredible, almost peaceful experience. Cannot recommend Brandon and the entire Superior team enough!

After sitting for four hours, and the last hour trying to get numbers. The manager finally came to…read moreus and tried to low ball us and saying he was giving us a good deal. They made us pay $180 just for them to see what happened to our car. it was something in the motor and they said it was going to cost 3000$ but we looked around and asked and all sources said about $600. I would definetely NOT recommend this dealership.

We had our 2026 Hyundai Palisade Calligraphy serviced today. Marina Salcedo was our Service…read moreAdvisor. Marina was very professional and to the point about complete customer satisfaction and service. We had 8 software upgrades in less than 2 hours. We want to thank her Team. They did a great job handling the software upgrades. We enjoyed your waiting area on the showroom floor. Chance our representative found us some snacks and talked about the new 2027 Hyundai Palisades Calligraphy coming out at the end of summer. This is the 4th Calligraphy we have purchased with Crain Hyandai dealership in less than 3 years. We enjoy your service team as well as your showroom floor of professional representatives. Marina and Chance thank you for everything. Best wishes from Michael and Susan Small

On 11/26/25 my wife took her 2010 Santa Fe to Crain for an oil change. They cane back with a list…read moreof recommended services one that was concerning. They claimed that quote, "both inner and outer tie rod ends on both sides have play." (IMMEDIATE ATTENTION) $757.09 Having my own shop back in 70s, I never had tie rods all go bad at the same time and in four months from the last service and I couldn't believe the cost. We took her Fe to Worley's in Berryville to see what it would cost and an alignment. They found there were no loose tie rods and did an alignment for $88.65. In my opinion this is attempted theft by deception or Fe untrained techs. On 8/18/26 my wife took Fe back in for an oil change and engine check light. They wanted $185 to diagnosis the problem. Being of old school and old to boot, I didn't want to mess with it and told to go ahead and let them do it. Quote: "found a dtc for misfire on cylinder 2 a dtc for cylinder 2 injector. upon inspection found wire for cylinder 2 to be cut causing the cel and vehicle shaking advise to replace engine harness. customer decline." Cost $9893.2 that's right $10,000 dollars My wife went to pick up the Fe to bring it home and the battery was dead, we have had no problem with the battery, they did a quick charge to get it going. She ask if the had been checked during inspection, the came back and said no. They check the battery and that it failed that would be another $350 dollars. I told my wife to bring the car home, if it will run, and she did. I have four battery testers all four say the battery is good only a little week do to age. I dug out my code reader and hooked it up and confirmed what they said, and they were right. Only the wires were eat off by a mouse down to the injector plug and close were it comes out of the main harness. I went on line and found that they make a repair just for such an occasion for $16.95. I made the the repair in less than 30 minutes. On the inspection report they claimed they topped washer fluid and that coolant level was good. The coolant reservoir was empty and the washer fluid was low. We will not be going back, it seems that they are out to get as much money out customers as can by what ever means. CUSTOMERS BE WARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is for out of state people only. Do not come here as they have the horrible 50/50 on…read moreregistration policy. Makes no sense. What would have taken one visit to triple a or the dmv to get my CA plates has been a nightmare. Also had to hire private vin verifier which costs $156 that normally if I just did the registration on my own I would not have to do! Still don't have my plates and they refuse to reimburse me. I would recommend not paying them registration fees upfront. Or avoid entirely if you're from out of state or plan on moving

I've been here in Service Dept twice, but after my son shared the work bid with me I went over to…read morehear it from the source myself. Let's just say we won't be back... we've had a BMW or Benz in the family for 40 years and of the 4 states I've done business with, this is the worst ... bad attitudes, aggressive and unprofessional... sorry but that's my experience.