We are so SO SOOOO grateful for this Automotive Repair Shop!!…read more Our previous mechanics weren't being honest with us and messed up some parts of our car so that they could charge us more for services and repairs! But it was also a blessing in disguise... because if it wasn't because of the dishonesty of the other mechanic shop.. we would've never came to C Jae's!! And they're sooo honest here!!! great people and amazing services!!! They helped us fixed the actual problem, fixed some more minor issues for free AND they have life time warranty for the major fixes that they did for us!! They found the root cause of our problems and saved us so much more money!! SERIOUSLY!! I couldn't recommend them more!!!! If you're looking for someone honest, reliable, and great at what they do. This is it! No need to go any where else!!!

Took my car in back in July. It needed an AC recharge. The lady at the front was kind, and quoted…read moreme a 1.5-2 hours for it to be done. After coming back to the shop 3 hours later to pick it up, my car was not at the shop. Turns out they took the car to another shop in town who had the correct machines to get the job done. It would have been nice to know that ahead of time instead of seeing my car driven in to the shop from a different shop. Fast forward to now, my AC went out again several weeks ago and I'll need to take it in once more to inspect what is happening. While this service was cheaper then competitors I feel it may have been worth it in the long run to take it somewhere else because I'll end up paying more to get it done again anyway at this point.

Ordered 5 cans of white matte paint. In the box came 4 cans of the paint and 1 can of primer. I did…read morenot order the primer. Now I have to drive to the store and exchange the primer for paint. I ordered online because I did not want to drive to the store. So now I waste 1 hr time ($60) 20 miles of gas and mileage on the car ( $6) for an $8 can of paint.

I have been to this other store for a number of different parts for my damn. Each time, a nice…read moreattendant would help me make the selection for my particular need and then helped me install the part. The people who work there are helpful and respectful, even when I was obviously clueless. There are other auto parts stores that our larger or better known, but this one has earned my loyalty.

Jay is the best employee at this O'reilly he is very kind, and knowledgeable. He is very helpful,…read moreand I hope he is appreciated because this is the best customer service I have received in a very long time. Thank you Jay for being the best! I'll definitely come to this O'Reillys more.

I went in needing a small length of air intake tubing. There was no wait, Rick saw me asked what I…read moreneeded, without hesitation went to the back and grabbed me exactly what I needed and a bit more and said no charge because of how small it was. Rick is great, this is a great location and I would highly recommend coming here for any of your automobile needs!

I bought a headlight bulb and didn't know how to replace it. I looked online that O'Reilly can do…read morethat for free. I arrived and asked a staff member to help me. His name was Skylar, and he was very friendly, and the process for changing the bulb only took like five minutes. I don't know much about cars, but Skylar was nice and patient in helping me. Even though I didn't purchase anything at this place, they still offered this service for free, and I appreciated that so much! AND they provided good service. I checked later that the bulbs are the same price at this and other auto shops, so in the future, I'm definitely buying the parts and getting it fixed here instead of going to any other places! Thank you, O'Reillys!

The guys here were super friendly and knowledgeable. They gave me honest opinions and didn't try to…read moreupsell anything. I didn't need more people like this in the car business.

what idiots they said they don't sale windshields because they don't have the tools to extract,…read more your a business invest into the tools !! i got one for $15 dollars and latest and greatest tool that a lot of windshield replace workers use just little over $100 for some,they would earn that money back in no time. poor way to run a parts business

I thought this would be a good place to sell my old beat-up truck…read morebut it turns out they only accept 2000 and newer

I am extremely disappointed with the service I received from Doug Smith Kia…read more On June 15, I brought my 2023 Kia EV6 to the dealership for two warranty concerns: two pieces of exterior trim were falling off, and my over-the-air navigation updates were not working. I was told the trim parts would be ordered, a USB drive would be obtained for the navigation update, and someone would call me when everything was ready. Six weeks passed, and I never received a single phone call. I then called the dealership myself and left three separate messages, none of which were ever returned. While I was away on a trip, my car was parked in an airport parking garage. When I returned, the left rear camera had fallen back into the bumper. I took it to Doug Smith Kia expecting a warranty evaluation. The technician's own inspection video states that the camera bracket had separated from the bumper. However, I was then told by the service parts manager that the bracket had been "tampered with" and was therefore not covered under warranty. No convincing evidence was provided to support that claim, yet I was charged nearly $600 for the repair. To make matters worse, the original reason I brought the vehicle in still hasn't been resolved. The dealership was unable to complete the navigation update, even using their own equipment. So after multiple visits, weeks of waiting, ignored phone calls, and nearly $600 out of pocket, I still have a navigation system that doesn't function properly. The most frustrating part of this experience wasn't just the cost--it was the complete lack of communication and accountability. Promises to call were never kept. Messages were never returned. Warranty concerns were dismissed without a satisfactory explanation. I expected far better service from a Kia dealership. I chose Kia because I believed I was buying a quality vehicle backed by quality service. Unfortunately, this experience has seriously damaged my confidence in both Doug Smith Kia and the Kia brand.

Go here for your next car! They had the perfect vehicle at the right price, with outstanding sales…read moreand customer service. Javier is an excellent sales person; knowledgeable, personable, and he followed up with me after the sale as well. He and the sales manager went the extra mile to put the deal together for me and then make sure I had everything I needed and wanted. 100% would recommend to everyone. The car had been fully repaired, serviced, and inspected before they put it out for sale, and they happily provided all records to me. After slogging through dozens of shady dealerships and terrible cars, I found Doug Smith KIA was impressive, professional, and so refreshing to work with.

Honestly they are great when they are open. But if you try to go based on the opening hours for…read moreGoogle and Yelp they are no where to be found.

Went in to get my battery replaced and installed. The guy with the tattoos on his arm refused to…read morehelp me install it. I even called beforehand to ask if they install car batteries and they said yes. But the sales manager kept lying and making excuses on why he won't help me out. Horrible Customer Service

Lindsey and Jaden helped me with getting the right parts and were great and installing it in the…read morerain and patient helping out they were great!!

Stopped here to grab a battery for my husbands truck. Staff greeted us right away and asked if…read moretheir was anything they could help us find. When we told them what we were there for, they helped look up our model right away. They even offered to test the old battery to make sure it was the issue. Very knowledgeable staff and friendly. We were in and out with what we needed in no time at all!

Ashton saved the day! Honestly, I couldn't say anything better for the support, quick response,…read moreimmediate action, and fair pricing that my family and I were provided from Ashton and the team! We were in a predicament with having our tire bearing of our camper completely break and had to tow it off the highway. Ashton was able to answer the phone immediately on a late Saturday afternoon, gave us directions to the shop where we could have it towed, and was able to look at it first opportunity they opened back up on Monday and get it fixed and have us back on the road hours later that same Monday! He was communicative, transparent with the price which we felt was fair. Thank you for getting us back on the road!!!!

I've been coming here for nine years, even when they were up on State Street. Mo knows auto…read moreelectrical and he's been able to diagnose and fix any vehicle I've brought in.

Terrible, i bought parts to rebuild my alternator and they sold me a bad part then when i…read moreconfronted them about it they told me i broke it and that its my fault and they cant return it and i tested it at work, (i work for a auto parts store that supplies them with some of their parts and i'm a mechanic), then they called me and the rest of our employees stupid and told me that we don't know crap. I refuse to even walk in there or even suggest this place to people i don't like.